Service delivery manager Work, Jobs in Burscough, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
3d
Group Operations Manager
Out Lane Social —Leyland
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
- Free parking
- Store discount
Quick apply
2d
Administrator
Lancashire and South Cumbria NHS Foundation Trust —Ormskirk
- £25,760 - £27,476 a year
- Part-time
- Computer skills
- Communication skills
3d
Postperson with Driving
Royal Mail Group —Leyland
- Part-time
- Employee discount
Operations Manager
KKC Facilities Management —Coppull
- £45,000 - £50,000 a year
- Full-time
- Management
- Maintenance
- In-person
- Employee discount
Quick apply
7d
Duty Operations Manager
Edu-Lettings UK Ltd —Chorley
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Trading Manager
Morrisons —Ormskirk
- Hospitality
- Team management
- Employee discount
Quick apply
Regional Service Supervisor
Atlas Copco Group —Skelmersdale
- Hybrid work
- Customer service
- Organisational skills
- In-person
Administrator
Bachy Soletanche —Ormskirk
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
3d
Programme Lead – Fylde Rugby Community Foundation
The Fylde Rugby Community Foundation —Lytham St. Annes
- £27,000 - £28,000 a year
- Weekend availability
- Hybrid work
- First Aid Certification
- Organisational skills
- Leadership
Quick apply
14d
Health and Safety Advisor
Bachy Soletanche —Ormskirk
- IT
- Construction
- Annual leave
- Employee assistance programme
16h
Delivery Driver
Invicta - Preston —Preston
- Up to £28,000 a year
- Part-time
- Driving
- In-person
- Commercial driving
- Employee discount
- Life insurance
Quick apply
2d
Estates Health and Safety Manager
Edge Hill University —Ormskirk
- £46,049 - £51,753 a year
- Full-time
- University
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Programme Manager
St. Helens Council —St Helens
- £50,269 - £53,460 a year
- Leadership
6d
Project Delivery Lead
BAE Systems —Preston
- £67,000 a year
- IT
4d
Neighbourhood & Communities Manager
Regenda Group —Liverpool
- £55,424 a year
- Full-time
- Hybrid work
- Project management
- Negotiation
- Annual leave
- Employee assistance programme
2d
Home Delivery Operations Manager
Product Care Group —Wigan
- Full-time
- Management
- Analysis skills
- IT
- Annual leave
- Employee discount
Quick apply
8d
Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
5d
Event Delivery Manager
BDO —Liverpool
- Full-time
- Organisational skills
- IT
- Leadership
Security Regional Operations Manager
ASEL —Preston
- Management
- Project management
- Communication skills
- Employee assistance programme
- Employee discount
1d

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
3 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

service delivery manager jobs in burscough, lan

Head of Customer Experience

Group Operations Manager

Administrator

Postperson with Driving

Operations Manager

Duty Operations Manager

Trading Manager

Regional Service Supervisor

Administrator

Programme Lead – Fylde Rugby Community Foundation

Health and Safety Advisor

Delivery Driver

Estates Health and Safety Manager

Programme Manager

Project Delivery Lead

Neighbourhood & Communities Manager

Home Delivery Operations Manager

Head of Customer Experience

Event Delivery Manager

Security Regional Operations Manager

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