Shift leader Work, Jobs in Burstead (with Salaries)

Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
7d
Bar staff / 1379 - The Blue Boar, Billericay
J D Wetherspoon plc —Billericay
- £12.81 an hour
- Part-time
- Serving
- Bar
- Customer service
- Annual leave
- Employee discount
5d
Team Leader
PGS Group —Grays
- From £15.32 an hour
- Full-time
- Management
- English
- Maths
Quick apply
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £4,379 a month
- Overtime
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
Assistant Manager
Boots —Basildon
- Part-time
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
5d
Customer Experience Assistant (On Board & Lounge) Eurostar
Momentum Services Limited —St. Pancras International Station
- £14.12 - £14.46 an hour
- Temporary
- Customer service
- Cleaning
- In-person
- Flexible schedule
Quick apply
6d
Production Shift Team Leader
Indaver —Kelvedon
- Continuous improvement
- Training & development
- Free parking
- Paid training
Quick apply
Retail Bureau Manager
Eurochange —Basildon
- £14.25 an hour
- Part-time
- Organisational skills
- Budgeting
- Training & development
- Employee assistance programme
- Employee discount
12d
Team Leader
Iceland —Basildon
- £11.60 - £12.71 an hour
- Part-time
- Customer service
- Team management
- Training & development
- Employee discount
- Referral programme
4d
Tesco Shift Leader - Days - Brentwood Express
Tesco UK —Brentwood
- £15.59 - £16.86 an hour
- Full-time
- Customer service
- Employee discount
11d
Senior Estimator & Office Manager (Windows / Doors / Aluminium Industry)
BDC Aluminium —Witham
- Full-time
- Sales
- Supervising experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Warehouse First Line Manager
DHL Supply Chain —Basildon
- Rotating shift
- Continuous improvement
- Communication skills
- Free parking
7d
Junior Sales Assistant
MVW Ltd —London
- £26,000 - £45,000 a year
- Temporary
- Customer service
- No experience needed
- In-person
- Free parking
Quick apply
1d
Medical Laboratory Assistant
IPP Analytics Limited —Basildon
- £25,123 - £25,272 a year
- Weekend availability
- Inventory control
- Data entry
4d
Mobile Contact Lens Optician
Boots —Billericay
- Part-time
- Travel
- Employee assistance programme
- Employee discount
Team Leader
KFC Laindon - High Road —Basildon
- Up to £14 an hour
- Full-time
- Training & development
- Restaurant
- Employee discount
Blending Skilled Operative - AM Shift: 5am-2pm
Storefast Solutions —Gravesend
- £32,000 a year
- Overtime
- Forklift
- Continuous improvement
- Quality control
Quick apply
8d
Online Manager
ASDA —Basildon
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
12d
Team Leader
KFC Basildon Eastgate Shopping Centre —Basildon
- Full-time
- Training & development
- Restaurant
- Employee discount
7d
Team Leader
Pamper Me Pretty & Co —Brentwood
- £13.50 - £14.50 an hour
- Part-time
- Customer service
- Hair styling
- Experience working with children
Quick apply

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Call Centre Team Leader

Quest Medical UK Ltd -
Brentwood

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
7 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Annual leave
Company pension
Employee assistance programme
Enhanced maternity leave
Bereavement leave
Referral programme
On-site parking

Qualifications

CRM software
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Stakeholder liaison
Process improvement
Internal department liaison
Performance management
Quality assurance
HR sourcing
Staff training
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Rota coordination

Full job description

Call Centre Team Leader

West Horndon, Brentwood (CM13)
£30,000 - £35,000 per year (Depending on experience)
Full-time |Rolling 5-on / 2-off shift pattern

Rotating 8-hour shifts between 06:30 and 20:00, Monday to Sunday (1 in every 4th Weekend Shift Cover & Bank Holiday Cover)

About Quest Medical

Quest Medical is one of the UK's leading providers of logistics and maintenance services to the mobile and static medical industry. We work closely with our customers to deliver high-quality, cost-effective solutions and provide a range of flexible services to support healthcare providers across the UK.

Our Quest Hub Call Centre is the operational heartbeat of the business, coordinating engineers, subcontractors, customers, and internal departments to ensure the highest levels of service delivery.

We are looking for an experienced and motivated Call Centre Team Leader to lead and support our team within this fast-paced operational environment.

The Role

The Call Centre Team Leader will be responsible for overseeing the day-to-day operation of the Quest Hub, ensuring customer enquiries, service requests, engineer scheduling, and escalations are managed efficiently and professionally.

The successful candidate will lead a team of Call Centre Agents, drive performance against KPIs and SLAs, support customer relationships, and ensure operational processes are delivered to the highest standard.

Key Responsibilities:

Lead, motivate, and support a team of Call Centre Agents to achieve operational KPIs and service targets.
Conduct daily team briefings and communicate operational priorities.
Monitor individual and team performance through reporting, call monitoring, and quality assurance reviews.
Carry out monthly quality reviews, one-to-one meetings, and performance appraisals.
Promote a positive, professional, and customer-focused culture.
Ensure all inbound calls, emails, and service requests are managed promptly and accurately.
Oversee job logging, fault triage, engineer scheduling, and job closure activities.
Manage shift coverage, annual leave, and sickness records to ensure service continuity.
Ensure out-of-hours job allocation is managed effectively and in line with customer SLAs.
Handle customer escalations and ensure timely resolution.
Prepare shift handovers, operational reports, and management updates.
Maintain accurate records across all operational systems and platforms.
Support recruitment, onboarding, and training of new employees.
Develop existing staff and identify opportunities for progression and skill development.
Assist with candidate sourcing, shortlisting, and interview coordination.
Analyse operational performance and identify opportunities for improvement.
Support process improvements, workflow enhancements, and service delivery initiatives.
Act as a key liaison between the Call Centre, Engineers, Contract Managers, Customers, and Department Managers.
Conduct regular customer review meetings and deliver KPI and SLA performance presentations.
Ensure compliance with company procedures, GDPR, and data protection requirements.

Essential Requirements:

Previous experience in a Team Leader, Supervisor, Senior Agent, or similar leadership role within a contact centre, helpdesk, service desk, or customer service environment.
Proven experience leading, coaching, and developing teams.
Strong customer service and stakeholder management skills.
Excellent communication skills, both written and verbal.
Experience working within a fast-paced and reactive operational environment.
Strong organisational, planning, and administrative skills.
Ability to manage multiple priorities while maintaining attention to detail.
Experience producing reports and analysing performance data.
Good working knowledge of Microsoft Office, CRM systems, scheduling software, and reporting tools.
Strong problem-solving and decision-making abilities.
Flexible approach to working hours to support operational requirements.

What We Are Looking For:

Proactive and self-motivated.
Strong leadership and people management skills.
Results-driven with a focus on service excellence.
Calm and effective under pressure.
Strong attention to detail and commitment to quality.
Positive, professional, and collaborative approach.
Adaptable and able to respond to changing operational demands.
Confident managing customer relationships and escalations.
Committed to developing both personal and team performance.
Passionate about delivering exceptional customer service.

What We Offer

Competitive salary.
Company pension scheme.
Death in Service benefit.
Employee Assistance Programme.
Free on-site parking.
Full training and development support.
Career progression opportunities.
Supportive and professional working environment.

Quest Medical UK Ltd is an Equal Opportunities Employer and is committed to creating an inclusive workplace where everyone is treated fairly and with respect.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Bereavement leave
Company pension
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Application question(s):

Do you have your own Transport to get yourself to and from work?

Licence/Certification:

UK Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

shift leader jobs in burstead

Call Centre Team Leader

Bar staff / 1379 - The Blue Boar, Billericay

Team Leader

Organised Immigration Crime (OIC) Investigator

Assistant Manager

Customer Experience Assistant (On Board & Lounge) Eurostar

Production Shift Team Leader

Retail Bureau Manager

Team Leader

Tesco Shift Leader - Days - Brentwood Express

Senior Estimator & Office Manager (Windows / Doors / Aluminium Industry)

Warehouse First Line Manager

Junior Sales Assistant

Medical Laboratory Assistant

Mobile Contact Lens Optician

Team Leader

Blending Skilled Operative - AM Shift: 5am-2pm

Online Manager

Team Leader

Team Leader

I want to receive the latest job alerts for shift leader in burstead

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