Senior operations manager Work, Jobs in Caerleon, Nwp (with Salaries)

General Manager
CWRT BLEDDYN HOTEL & SPA —Usk
- £55,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
6d
Senior Operations Manager
Cytiva —Cardiff
- Full-time
- ERP systems
- Continuous improvement
- Travel
Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
4d
Senior Program Manager - UxS
Sierra Nevada Corporation Mission Systems UK,LTD —Saint Athan
- £73,416.55 - £110,124.82 a year
- Full-time
- Hybrid work
- PMP
- Engineering
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
5d
Office Manager
Midpoint Homes Ltd —Newport
- £30,000.00 - £37,183.30 a year
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
Quick apply
Deputy Head of Venues - Events
Cardiff Students Union —Cardiff
- From £42,939 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
- Life insurance
Quick apply
22h
Operational Manager Street Scene
Vale of Glamorgan Council —Barry
- £61,183 - £67,087 a year
- Hybrid work
- Leadership
13d
Business Development Manager - UK Based
Eastman Chemical Company —Newport
- Sales
- Bachelor's degree
- Travel
Operations Manager - Waste Management
Smiths Gloucester Limited —Cardiff
- Free parking
- Employee discount
Quick apply
6d
Technical Admin Team Leader (12 months fixed term)
Keystone Group —Cwmbran
- Full-time
- Microsoft Office
- Continuous improvement
- Organisational skills
Senior IT Service Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
3d
General Manager
Acumen Logistics —Avonmouth
- £60,000 - £65,000 a year
- Full-time
- Management
- Business development
- Driving
- Free parking
Quick apply
Sr. Planner
Energizer —Ebbw Vale
- Remote
- Microsoft Excel
- Analysis skills
- Presentation skills
National Maintenance Manager
Chepstow Plant International —Caldicot
- Full-time
- Maintenance
- Microsoft Office
- Travel
Lead Online Manager
Sainsbury's —Newport
- From £36,250 a year
- Management
- Leadership
- Employee discount
11d
Account Manager - Performance Films UK Based
Eastman Chemical Company —Newport
- Sales
- Bachelor's degree
- Travel
Senior Manager, People and Culture
Medr —Merthyr Tydfil
- £49,301 - £57,083 a year
- Full-time
- Presentation skills
- Human resources
- Agile
- Annual leave
- Employee assistance programme
General Manager – Luxury Country House Hotel
Oakville South Wales Ltd/Oakville Resorts Ltd —Pontyclun
- £40,000 - £55,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Free parking
Quick apply
5d
Munitions Security Lead
BAE Systems —Glascoed
- £65,000 a year
5d
General Manager
Kier Group —Cardiff
- Full-time
- Leadership
- Communication skills
7d

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General Manager

CWRT BLEDDYN HOTEL & SPA -
Usk

Quick apply

Job details

Full-time
£55,000 - £60,000 a year
6 days ago

Benefits

Company pension

Qualifications

Hospitality
Management
Customer service
ADR
Leadership
Communication skills
Hotel experience

Full job description

Overview
We are seeking an experienced and dynamic General Manager to lead and oversee the daily operations of our Hotel. The Hotel General Manager is responsible for the overall management and performance of the hotel, ensuring exceptional guest satisfaction, operational efficiency, financial profitability, compliance with UK regulations, and effective leadership of all hotel departments.

Job Title: Hotel General Manager
Location: Cwrt Bleddyn Hotel & Spa, Usk, Monmuthshire
Reports To: Director

Key Responsibilities

Operations Management

Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, Sales, and Human Resources.
Ensure the hotel maintains high standards of service, cleanliness, and guest experience.
Monitor and improve operational procedures and service delivery.

Financial Management

Prepare and manage annual budgets and forecasts.
Monitor revenue, costs, payroll, and departmental expenditures.
Maximise occupancy, Average Daily Rate (ADR), and Revenue per Available Room (RevPAR).
Analyse financial reports and implement strategies to improve profitability.

Guest Experience

Ensure outstanding customer service and guest satisfaction.
Address and resolve guest complaints and feedback promptly and professionally.
Maintain high guest review scores and brand standards.

People Management

Recruit, train, develop, and motivate employees.
Conduct performance reviews and manage employee relations matters.
Foster a positive workplace culture and ensure compliance with employment legislation.
Lead departmental managers and promote teamwork across the hotel.

Sales and Business Development

Develop and implement sales and marketing strategies to increase revenue.
Build relationships with corporate clients, travel agents, tour operators, and local businesses.
Promote meetings, events, conferences, and group bookings.

Health, Safety and Compliance

Ensure compliance with UK employment law, health and safety regulations, fire safety requirements, food hygiene standards, GDPR, and licensing regulations.
Conduct regular risk assessments and ensure all statutory requirements are met.
Maintain company policies and operational standards.

Strategic Leadership

Develop and implement business plans to achieve hotel objectives.
Identify opportunities for growth, efficiency, and market expansion.
Monitor industry trends and competitor activity.

Skills and Qualifications

Proven experience as a Hotel General Manager
Strong leadership, communication, and interpersonal skills.
Excellent financial and commercial acumen.
Knowledge of hotel property management systems (PMS) and revenue management.
Strong problem-solving and decision-making abilities.
Knowledge of hospitality legislation and compliance requirements.

Experience

Minimum 5–10 years of hotel management experience, including senior leadership roles.
Experience managing high-volume hotels, airport hotels, conference hotels, or MICE operations is advantageous.

Key Performance Indicators (KPIs)

Guest Satisfaction Scores
Revenue Growth
Occupancy and ADR Performance
Profitability
Employee Retention and Engagement
Health & Safety

Pay: £55,000.00-£60,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

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General Manager