Guest experience manager Work, Jobs in Calshot, Ham (with Salaries)

Business Manager
Bowl Central —Fareham
- £33,000 - £38,000 a year
- Weekend availability
- Bar
- Management
- Customer service
- Annual leave
- Employee discount
Quick apply
14h
Estate Agent
The Property Experts —Fareham
- £8,400 a month
- Remote
- Sales
- Administrative experience
Team Leader - Glamping Build & Break
Zoo Events Group Ltd —Southampton
- £15.69 an hour
- Temporary
- Management
- Supervising experience
- Organisational skills
- Annual leave
Quick apply
Assistant M&E Operations Manager
Leonardo Royal Hotel Southampton Grand Harbour —Southampton
- Hotel
- Leadership
- Referral programme
Quick apply
General Manager | REEL Cinema Fareham
Reel Cinemas —Fareham
- £32,000 - £33,000 a year
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Assistant General Manager
Bill's - Southampton —Southampton
- £46,800 a year
- Overtime
Quick apply
6d
Weddings, Events & Business Development Manager
The Green House Hotel and Arbor Restaurant —Bournemouth
- From £32,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
- Employee discount
Quick apply
6d
Food and Beverage Manager
New Park Manor Hotel —Brockenhurst
- £40,000 a year
- Weekend availability
- Bar
- Management
- Hotel
- Employee discount
Quick apply
1d
Gatherings Co-ordinator
Home Grown Hotels —Lyndhurst
- £13.61 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
9d
Sales Co-Ordinator
Solent Hotel & Spa —Fareham
- Weekend availability
- Hospitality
- Sales
- Hotel
- Free parking
- Annual leave
Quick apply
13d
General Manager
East End Arms —Lymington
- From £40,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Free parking
- Employee discount
Quick apply
5d
Assistant General Manager - Boom Battle Bar
Boom Battle Bar - Southampton —Southampton
- £32,000 a year
- Full-time
- Bar
- Annual leave
- Employee assistance programme
Quick apply
13d
Accommodation - Accommodation Supervisor - HK1
Parkdean Resorts —Cowes
- £13.42 an hour
- Weekend availability
- Supervising experience
- Resort
- Store discount
- Employee assistance programme
Quick apply
Night Manager
Valor Hospitality —Fareham
- £29,036.80 a year
- Night shift
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
General Manager
The Winchester Hotel & Spa —Winchester
- £60,000 a year
- Full-time
- Hotel
- Restaurant
- Hotel experience
- Employee discount
- Referral programme
Quick apply
14d
Front Office Manager
Doubletree by Hilton Southampton —Southampton
- Full-time
- Bar
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
13d
Maintenance Manager
The Master Builders Hotel —Brockenhurst
- £27,300 - £31,200 a year
- Part-time
- Management
- Maintenance
- Supervising experience
- Free parking
Quick apply
6d
Passenger Operations Coordinator - Part Time
DFDS UK & Ireland —Portsmouth
- £13.82 an hour
- Part-time
- Computer literacy
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Assistant Hotel Manager
Hotel Haveli —Hythe
- £26,500 - £30,000 a year
- Full-time
- Bilingual
- Hospitality
- Hotel
- Employee discount
Quick apply
Administrator
McCarthy & Stone —Lymington
- £12.85 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply

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guest experience manager jobs near calshot, ham

Business Manager

Bowl Central -
Fareham

Quick apply

Job details

Full-time
£33,000 - £38,000 a year
14 hours ago

Benefits

Annual leave
Discounted or free food
Company events
Employee discount
Sick pay
On-site parking

Qualifications

Management
Customer service
Personal Licence
Organisational skills
Communication skills
Time management

Full job description

Bowl Central Fareham is on the look out for our next fantastic Business Manager!

Comprising of two elements, the Business Manager role will include the management of Pins – cocktail bar & lounge with 5 bowling lanes, and Prizes – a cashless family entertainment venue with redemption and skill-play machines..

Bowl Central is a unique entertainment venue for adults and family groups.

Pins will have a significant focus on corporate and private functions and Prizes is designed to entertain the whole family at any time of the day, so we are looking for a personality with great energy and enthusiasm, who is ready to go the extra mile for our customers!

As a Business Manager at Bowl Central, you will be expected to have a comprehensive knowledge of current products and rising trends in the hospitality & leisure sector. You will be responsible for the overall success, efficiency, and excellence in customer service of the business. You will be supported by a management team of 3.

Please send in your CV and supporting letter to communicate your interest.

Job Overview: We will be looking for a candidate that can lead and motivate a happy team of employees and guide their work efforts toward the most efficient and profitable delivery of our concept.

Duties & Responsibilities

Customer service

· Oversee and manage all areas of Bowl Central

· Exceed customer expectations for guest service

· Lead the team to meet and greet all customers on arrival, where practical

· Ensure all products served are of the best possible standard and “in date”

· Take full responsibility for addressing customer complaints promptly

Team Management

· Responsible for recruitment, induction, and training for the business launch, assisted by the Deputy Manager and Assistant Managers.

· Organise and duty manage shifts.

· Train and develop the team and deliver feedback and regular reviews.

· Appraise team’s performance and provide feedback to achieve positive motivation.

· Nurture a positive and inclusive work environment.

· Ensure adherence to company uniform and presentation standard

· To be proactive in encouraging a team-based approach to success

· Actively support your managers and team when operational demand requires

· Responsible for team welfare and ensuring compliance with HR policy and guidelines

· Be available for advice and support when not on shift (other than when on annual leave)

Operational Excellence

· Ensure efficient and accurate stock control and replenishment

· Monitor and ensure compliance with food safety & health & safety regulations

· Preparing weekly reports for sales, margins and KPIs

· Maintain the highest standards of operational performance

· Ensure the highest standards of cleanliness, hygiene and health & safety

· Carry out risk assessments on required anniversaries

· Have a good working knowledge of all equipment and ensure necessary preventative maintenance

· Achieve a 5-star assessment on any EHO visit.

· Monitor food and draft product quality, ensuring excellence and prompt delivery

· Promptly report any machine faults to the responsible party, service provider or warrantor

· Be responsible for ensuring adherence to licensing, health & safety and H.R. regulations and conditions

Marketing and Finance

· Lead all financial disciplines including sales growth, cost control and margin maintenance

· Ensure all team members follow procedure regarding tills and card machines

· Drive the business to achieve budget

· Ensure security, rotation, and hygiene of stock

· Contribute to marketing and promotional content and campaigns for social media and website

· Report as required to company directors

Legislation and Company Policy

· To have a full understanding of licensing law and food hygiene regulations

· To be conversant and comfortable with all company policies

Personal Specifications

· Previous General Management experience of at least 3 years

· Excellent customer service skills with an outgoing personality

· Proactive and enthusiastic to achieving goals and targets

· Strong organisational and communication skills

· Highly focussed on attention to detail

· Diligent in fulfilling administrative responsibilities

· Prepared to work nights and weekends, as required

· Aptitude for leveraging social media

· Strong problem-solving skills

Qualifications and Skills

· Personal Licence holder

· A confident team leader and motivator

· Ability to work under pressure

· Good time management

· Ability to prioritise effectively

· Comfortable in delegating tasks and responsibility

· Open and receptive to team feedback and input

· Excellent presentation and personal hygiene

Job Type: Full-time

Pay: £33,000.00-£38,000.00 per year

Benefits:

Company events
Discounted or free food
Employee discount
On-site parking
Sick pay

Ability to commute/relocate:

Fareham PO16 0BX: reliably commute or plan to relocate before starting work (required)

Application question(s):

Would you be able to travel to our Fareham branch for an in person interview?

Experience:

Managing: 3 years (required)

Licence/Certification:

Personal Licence to sell Alcohol (APLH) (required)

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in calshot, ham

Business Manager

Estate Agent

Team Leader - Glamping Build & Break

Assistant M&E Operations Manager

General Manager | REEL Cinema Fareham

Assistant General Manager

Weddings, Events & Business Development Manager

Food and Beverage Manager

Gatherings Co-ordinator

Sales Co-Ordinator

General Manager

Assistant General Manager - Boom Battle Bar

Accommodation - Accommodation Supervisor - HK1

Night Manager

General Manager

Front Office Manager

Maintenance Manager

Passenger Operations Coordinator - Part Time

Assistant Hotel Manager

Administrator

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