Guest experience manager Work, Jobs in Cambridge, Cam (with Salaries)

Front of House Manager
University Arms —Cambridge
- £40,000 a year
- Weekend availability
- Bar
- Hotel
- University
- Employee assistance programme
- Referral programme
23h
Assistant Manager
Tivoli, Cambridge —Cambridge
- £34,000 - £36,000 a year
- Part-time
- Bar
- Employee discount
Quick apply
6d
General Manager
Gonville Hotel Cambridge —Cambridge
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
9d
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Assistant Manager
Searchlight Ventures Ltd —Cambridge
- £29,400 - £32,550 a year
- Weekend availability
- Hospitality
- Leadership
- Employee assistance programme
- Life insurance
Estate Agent
The Property Experts —Cambridge
- £8,400 a month
- Remote
- Sales
- Administrative experience
Operations Manager
Chestnut Group —Bury St. Edmunds
- £75,000 a year
- Full-time
- Hospitality
- Travel
- Leadership
- Referral programme
Quick apply
9d
General Manager
No 33 Café —Cambridge
- From £35,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
7d
Bartender
The Fat Lounge —Cambridge
- Part-time
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
9d
Hotel Reception Team Leader
AccorHotel —Cambridge
- Full-time
- Hotel
- Free parking
Quick apply
1d
Team Member
Tivoli, Cambridge —Cambridge
- £12.71 - £13.25 an hour
- Part-time
- Bar
- IT
- Employee discount
Quick apply
3d
Night Receptionist Hyatt Centric Cambridge
edyn —Cambridge
- £29,070 a year
- Weekend availability
- Hotel
- Employee assistance programme
- Sick pay
11d
Night Receptionist Hyatt Centric Cambridge
Locke —Cambridge
- £29,070 a year
- Weekend availability
- Hotel
- Employee assistance programme
- Sick pay
Quick apply
10d
C&E Event Planner & Administrator - Jockey Club Experiences - Newmarket Racecourse
Levy —Newmarket
- £30,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Bartender
White Rabbit Projects —Cambridge
- £14.80 an hour
- Part-time
- Bar
- Hotel
- IT
- Employee discount
Quick apply
Receptionist
Dalata —Cambridge
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
Quick apply
Front of House Manager
The Maids Head —Wicken
- £35,000.00 - £41,055.11 an hour
- Full-time
- Hospitality
- Culinary experience
- Customer service
- Free parking
Quick apply
House Host/ Receptionist
Locke —Cambridge
- Weekend availability
- Hotel
- Employee assistance programme
- Sick pay
Quick apply
10d
Food & Beverage Supervisor
The Fellows House —Cambridge
- Full-time
- Bar
- English
- Hotel
Quick apply
Receptionist
Gonville Hotel Cambridge —Cambridge
- £26,436.80 a year
- Part-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply

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Front of House Manager

University Arms -
Cambridge

Apply Now

Job details

Full-time
£40,000 a year
23 hours ago

Benefits

Employee assistance programme
Referral programme

Qualifications

Complaint handling
Team management
Payroll
Leadership
Communication skills
Hotel experience

Full job description

Job Ref: UNI1508

Branch: University Arms

Location: University Arms, Cambridge

Salary/Benefits: Competitive Salary - £40,000

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 09/06/2026

Closing date: 11/07/2026

ABOUT US

University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge, United Kingdom. Overlooking Parker’s Piece is the Hotel’s quintessentially British Restaurant and Bar, Parker’s Tavern, Library Lounge, and beautiful wood-panelled Ballroom.

Opened in 1834 as a Coaching Inn, University Arms is Cambridge’s oldest Hotel. For 180 years, the Hotel was added to, updated, and modernised in line with the age; however, it was the reopening in 2018 after a four-year £80m full renovation that really positioned the Hotel. It is now Cambridges ‘go to’ destination, alluring visitors with the promise of a sense of modern luxury.

WHAT YOU WILL BE DOING

As Front of House Manager, you will lead the Reception, Nights, and Concierge teams, ensuring a warm, seamless, and consistent guest experience from arrival to departure. You will be responsible for setting clear standards across the department, while supporting and developing your team to deliver efficient, high-quality service.

Working closely with the leadership team, you will oversee day-to-day operations and ensure strong commercial performance, including managing payroll, controlling costs, and identifying opportunities to improve both service and revenue. This is a hands-on role where calm leadership, presence on the floor and strong attention to detail are essential.

DUTIES

Lead and manage the Front of House team
Deliver exceptional guest service and resolve guest concerns
Ensure smooth daily operations, including check-in/check-out procedures
Monitor room allocations, occupancy levels, and guest requests
Support revenue growth through upselling and effective room management
Train, coach, and motivate team members to achieve service excellence
Maintain brand standards, health safety, and operational procedures
Work closely with Housekeeping, Food Beverage, and Maintenance teams
Manage staffing levels, rotas, and departmental performance
Conduct regular performance reviews and provide coaching and development opportunities.
Handle guest feedback and implement continuous improvements

WHAT WE ARE LOOKING FOR IN YOU

Previous experience in a hotel Front Office or Front of House management role
Strong leadership and team management skills
Strong commercial awareness with the ability to manage payroll, departmental costs, and revenue opportunities effectively
Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, stakeholders, and guests
Experience using hotel PMS systems, ideally Opera
Proven experience handling guest complaints and service recovery in a professional, solution-focused manner
Are organised, hands-on, and able to work under pressure
Thrive in a fast-paced environment and lead by example
Are flexible to work weekends, holidays, and varying shifts as needed

THE PERKS

As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:

Competitive salary
Free meals on duty
Team Member Parties
Excellent Rooms and FB discounts across Marriott Internationals 8,000+ Hotels.
Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!

RIGHT TO WORK

In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.

Why work at University Arms and Parker’s Tavern?

We are passionate about Cambridge’s heritage, and want to share that with our guests in a context that is contemporary, thoughtful and engaging. We deliver an experience of considered modern luxury, and take pride in our work. If you are enthusiastic about your city and your work in the hospitality sector you will find working at the University Arms truly rewarding.

Apply Now

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