Customer care coordinator Work, Jobs in Cambridge (with Salaries)

Senior Operations Coordinator
RSP UK —Bedford
- £32,000 - £34,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Quick apply
12d
Internal Sales Coordinator
Teknis Ltd —Cambridge
- £30,000 - £35,000 a year
- Full-time
- CRM software
- English
- Business development
- Free parking
Quick apply
9d
Customer Care / Bookings Co-Ordinator
Accora —Cambridge
- Full-time
- Computer literacy
- Travel
- Organisational skills
- Annual leave
Quick apply
5d
Clinical Rota Co-ordinator / Administrator
Cornford House Surgery —Cambridge
- £12.71 an hour
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
Quick apply
Customer Service and Facilities Coordinator
Sodexo —Cambridge
- £14.55 an hour
- Full-time
- Microsoft Powerpoint
- Hotel
- Experience working with children
- Employee assistance programme
- Employee discount
Quick apply
12d
Site Coordinator
Serco Group —Cambridge
- £28,000 a year
- Full-time
- Hybrid work
- Travel
- Front desk
- Communication skills
- Annual leave
- Employee assistance programme
2d
Client Success Coordinator - Pharmacies
BeWell —Cambridge
- £26,000 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Work from home
Quick apply
1d
Customer Support Coordinator
Mettler Toledo —Royston
- Continuous improvement
- Communication skills
- Annual leave
Customer Lettings Coordinator
Sanctuary Group —Ely
- £31,768 - £33,440 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
14d
Customer Service Co-ordinator (Administrator)
DS Smith —Blunham
- Full-time
- Microsoft Word
- Computer literacy
- Organisational skills
- Employee assistance programme
- Employee discount
12d
Implementation Coordinator
Worldpay (UK) Limited —Cambridge
- Data analysis skills
- Bachelor's degree
- Continuous improvement
Quick apply
Operations Coordinator
Project Solver Ltd —Great Dunmow
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
Team Coordinator/Team Lead - Tenant Find
Dwelly —Cambridge
- Travel
- AI
- Leadership
- Annual leave
Transport & Logistics Coordinator
Jewell Enterprises —Biggleswade
- £30,000 - £32,000 a year
- Full-time
- Analysis skills
- Data entry
- Organisational skills
- Free parking
Quick apply
12d
Quality and Environmental (Technical Services Coordinator)
East Anglian Galvanizing Limited —Huntingdon
- Up to £35,000 a year
- 8 hour shift
- Computer literacy
- Quality control
- In-person
- Free parking
- Store discount
Quick apply
Operations and Sales Coordinator
Metro Rod Cambridge —Chettisham
- £27,500 - £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee discount
Quick apply
9d
Imagery Coordinator
Cox Automotive —Wyton
- £28,704 a year
- Full-time
- Quality control
- Organisational skills
- Time management
- Employee discount
8d
Center Operation Coordinator
French Consulting —Lakenheath
- Full-time
- Social media management
- Customer service
- Travel
Quick apply
Medical Coordinator / Receptionists
Dr Baxter and Partners —Shefford
- From £12.71 an hour
- GP surgery experience
- Microsoft Office
- Administrative experience
Quick apply

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customer care coordinator jobs near cambridge

Senior Operations Coordinator

RSP UK
Bedford

Quick apply

Job details

Permanent | Full-time
£32,000 - £34,000 a year
12 days ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Driving Licence
Resource allocation planning
Operations management
Stakeholder collaboration
Stakeholder liaison
GCSE
Internal department liaison
Microsoft Office Suite
Complaint handling
Supervising experience
Procurement support
Continuous improvement
Team management
Organisational skills
Computer skills
Customer interaction
Multidisciplinary collaboration
Training & development
Communication skills
Time management

Full job description

Job Title: Senior Operations Coordinator

Location: Unit 1 High Barns Farm, Bedford Road, Roxton, Bedfordshire, MK44 3ET

Position duration & Salary details: Permanent Full Time £32k - £34k per annum, + bonus, pension, private healthcare and life cover

Job Summary: The Senior Operations Coordinator is responsible for supporting the Operations Controller in the management and coordination of service and maintenance activities for Suction Excavators and R&G Group products.

This role plays a key part in ensuring the efficient delivery of operational activities, providing guidance and support to the Operations team, and maintaining high levels of customer service. The Senior Operations Coordinator will take a lead role in scheduling, customer communication, complaint resolution, warranty administration, and cross-functional collaboration, whilst supporting the day-to-day supervision of the Operations team.

The role requires excellent organisational, communication and problem-solving skills, with the ability to manage multiple priorities and act as a key point of contact for customers, internal stakeholders, suppliers, and colleagues within RSP Germany.

Main Duties/ Responsibilities:

Support the Operations Controller in the planning, coordination and delivery of service and maintenance activities, ensuring operational efficiency and customer satisfaction.
Maintain and oversee scheduling systems, ensuring service and maintenance activities are accurately planned, communicated and completed within agreed timescales.
Coordinate the allocation of engineers, equipment and resources to meet operational requirements and customer expectations.
Provide day-to-day guidance and support to Operations Coordinators, assisting with workload management, training and the development of team capability.
Support the supervision of the Operations team, promoting high standards of performance, communication and customer service.
Act as an escalation point for customer enquiries, complaints and service-related issues, ensuring concerns are investigated thoroughly and resolved professionally and promptly.
Act as an escalation point for warranty claims liaising with customers, suppliers, Engineering and RSP Germany to ensure timely resolution.
Develop and maintain strong working relationships with customers, suppliers and internal departments to support the smooth delivery of operations.
Liaise closely with RSP Germany regarding technical matters, warranty issues, parts availability, service requirements and operational support.
Review and maintain operational records including work orders, sales orders, quotations, service reports, GoCanvas records and customer feedback.
Monitor the progress of service and maintenance activities, identifying and resolving scheduling conflicts, delays or resource challenges.
Work closely with Engineering, Sales, Finance and Procurement teams to ensure effective communication and coordination of operational activities.
Support procurement activities by helping to ensure the availability of parts, materials and equipment required for service and maintenance work.
Produce operational reports and performance information as required by the Operations Controller and senior management team.
Assist with stock management activities and deputise for the Stock Controller where required.
Support continuous improvement initiatives by identifying opportunities to improve operational processes, customer experience and service delivery.

Qualifications/ Skills and Attributes Required:

GCSE Grade 4 (or equivalent) in English and Maths; administrative, technical or management qualifications are desirable.
Proven experience in an operations, service coordination or senior administrative role, preferably within an engineering, service or technical environment.
Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines in a fast paced environment.
Experience supporting or supervising colleagues and contributing to team performance.
Excellent verbal and written communication skills, with the confidence to engage with customers, suppliers and internal stakeholders at all levels.
Experience managing customer complaints and delivering effective resolutions.
Understanding of warranty processes and service administration is desirable.
Strong problem-solving and decision-making skills, with the ability to manage complex operational issues.
Proficient in using scheduling software and operational management systems.
Strong computer skills, including proficiency in Microsoft 365 products.
High attention to detail and commitment to delivering quality outcomes.
Ability to work collaboratively across departments and build strong professional relationships.
Knowledge of suction excavators and related products would be advantageous.

Pay: £32,000.00-£34,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Application question(s):

Do you hold a full, valid UK driving licence and have regular access to a vehicle for commuting to work?

Work Location: In person

Quick apply

Refine Your Search

customer care coordinator jobs in cambridge

Senior Operations Coordinator

Internal Sales Coordinator

Customer Care / Bookings Co-Ordinator

Clinical Rota Co-ordinator / Administrator

Customer Service and Facilities Coordinator

Site Coordinator

Client Success Coordinator - Pharmacies

Customer Support Coordinator

Customer Lettings Coordinator

Customer Service Co-ordinator (Administrator)

Implementation Coordinator

Operations Coordinator

Team Coordinator/Team Lead - Tenant Find

Transport & Logistics Coordinator

Quality and Environmental (Technical Services Coordinator)

Operations and Sales Coordinator

Imagery Coordinator

Center Operation Coordinator

Medical Coordinator / Receptionists

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