Customer success manager Work, Jobs in Cambridge (with Salaries)

Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Customer and Trading Manager - Convenience
Sainsbury's —Trumpington
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Territory Manager
IQVIA —Cambridge
- Sales
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
Key Account Manager
IQVIA —Cambridge
- Hybrid work
- Sales
- No degree
- Negotiation
- Annual leave
- Employee discount
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer and Trading Manager - Nightshift
Sainsbury's —Cambridge
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
7d
Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Sales
- AWS
- Bachelor's degree
Internal Account Manager
Gryffindor Ltd —Newmarket
- £30,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
10d
Business Development Manager
REXEL —Milton
- Full-time
- Management
- Sales
- Business development
- Annual leave
- Employee discount
Quick apply
Store Manager
THOMAS SABO —Cambridge
- £29,000 - £31,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Referral programme
Quick apply
11d
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Administrative experience
- Health & wellbeing programme
- Work from home
Quick apply
10d
Sales Colleague
Currys —Cambridge
- £12.71 an hour
- Part-time
- Sales
- Annual leave
- Employee discount
Marketing and Business Development Specialist Startups(EMEA)
MathWorks —Cambridge
- Hybrid work
- CRM software
- Doctoral degree
- Master's degree
8d
Customer Account Manager - Huntingdon
Construo —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Sales & New Business Manager
Adapt Ems Ltd —Hitchin
- Up to £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
2d
Account Manager (Orthopaedics)
Smith & Nephew —Cambridge
- Full-time
- Hybrid work
- Sales
- Travel
- Business
- Annual leave
- Employee discount
Ophthalmology Account Manager
ZEISS Group —Cambridge
- Full-time
- CRM software
- Sales
- Salesforce
21h
Account Manager, Global Financial Services
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Sales
- Business development
- AWS
22h
Pre-Construction Manager
NicholsonSTS —Bassingbourn
- 8 hour shift
- Sales
- Analysis skills
- Communication skills
- Free parking
- Work from home
Quick apply
Customer Experience & Operations Consultant (Fixed-term contract)
Molton Brown —Bishop's Stortford
- Overtime
- Social media management
- Customer service
- Data analysis skills
Quick apply

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Customer Success Manager

Clarivate -
Cambridge

Apply Now

Job details

Full-time

Qualifications

Salesforce
Bachelor's degree
IT
Customer support
Account management
Leadership

Full job description

We are looking for an experienced Customer Success Manager to join our global Customer Success team! The main purpose of the Customer Success Manager is to retain an assigned book of business, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help drive value derived from the library software solutions by supporting their desired business outcomes.

You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you!

About You – experience, education, skills, and accomplishments.

Bachelor’s degree in related field / or equivalent work experience.
5 years of Customer Success, Account Management or similar experience managing customer relationships.

It would be great if you also had . . .

Technical experience with library software solutions from Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s.) A background in academic libraries, government, or higher education
Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
Experience providing online training and/or customer support in a similar information services or SaaS organizations that sell to the academic library market.

What will you be doing in this role?

Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes.
Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution.
Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI.
Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate.
Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement.
Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers.
Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate.
Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement.

About the Team

Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward.

Hours of Work

This is a full-time, permanent position based in UK. This role will require hybrid working from our London or Cambridge offices (2-3 days per week in office, rest of week remote).

This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed.

#LI-Hybrid, #LI-Onsite

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Apply Now

Refine Your Search

customer success manager jobs in cambridge

Customer Success Manager

Customer and Trading Manager - Convenience

Territory Manager

Key Account Manager

Customer Care Coordinator

Customer and Trading Manager - Nightshift

Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence

Internal Account Manager

Business Development Manager

Store Manager

Associate Business Development Manager

Sales Colleague

Marketing and Business Development Specialist Startups(EMEA)

Customer Account Manager - Huntingdon

Sales & New Business Manager

Account Manager (Orthopaedics)

Ophthalmology Account Manager

Account Manager, Global Financial Services

Pre-Construction Manager

Customer Experience & Operations Consultant (Fixed-term contract)

I want to receive the latest job alerts for customer success manager in cambridge

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