Customer experience coordinator Work, Jobs in Cannock, Sts (with Salaries)

Planning Coordinator
Spray Tanker Services Ltd —Wolverhampton
- £30,000 - £34,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- In-person
- Free parking
Quick apply
Event Coordinator
Lemoncake Events —Lichfield
- £28,000 - £33,000 a year
- Weekend availability
- Customer service
- Travel
- Organisational skills
Quick apply
9d
Bookings Coordinator
WORD360 Language Services —Birmingham
- £27,000 - £29,000 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £30,000 a year
- Full-time
- Management
- Computer literacy
- Data entry
Quick apply
12d
Training Centre Coordinator
Teach A Trade Limited —Telford
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Databases
Quick apply
Service Coordinator
Orona UK —Cannock
- Microsoft Word
- Customer service
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
Planner Coordinator
BCA Logistics —Birmingham
- £29,742.37 a year
- Rotating shift
- Computer literacy
- Data entry
- Communication skills
Quick apply
Planning and Dispatch Coordinator
JLA —Stafford
- £25,272 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
2d
Service Coordinator
Air Care Compressors Limited —Cannock
- £12.71 - £13.50 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Analysis skills
- Free parking
Quick apply
13d
CSC Co-ordinator (Contact Centre)
M Group —Birmingham
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
12d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Events Coordinator
Alliance Automotive Group —Birmingham
- CRM software
- Travel
- Communication skills
Quick apply
2d
Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
Luxury Spa Host & Guest Experience Coordinator
LUX - DESIGN - LEISURE —Solihull
- From £28,000 a year
- Weekend availability
- Hotel
- Front desk
- Cleaning
- Free parking
Quick apply
Assessment Coordinator
RICS —Birmingham
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Communication skills
- Annual leave
Sales Support Coordinator
Spillard Safety Systems Ltd —Wolverhampton
- From £26,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Organisational skills
Quick apply
Active Forest Coordinator
Forestry Commission —Rugeley
- £30,105 a year
- Weekend availability
- Presentation skills
- Conflict management
- Communication skills
6d
E-commerce & Sales Coordinator
MBP Door Solutions —West Bromwich
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Sick pay
Quick apply
12d
Transport Co-ordinator
EMR Group —Wednesbury
- Full-time
- Annual leave
Quick apply
Lettings Co-ordinator
Accord Lets —Birmingham
- £25,500 - £27,000 a year
- Full-time
- Customer service
- Writing skills
- Administrative experience
- Sick pay
Quick apply

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customer experience coordinator jobs near cannock, sts

Planning Coordinator

Spray Tanker Services Ltd
Wolverhampton

Quick apply

Job details

Permanent | Full-time
£30,000 - £34,000 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Resource allocation planning
Inbound customer enquiry call handling
Transport schedule optimization
Route planning
Internal department liaison
Continuous improvement
Organisational skills
Customer support
Customer interaction
Transport experience
Transport scheduling
Communication skills
Rota coordination

Full job description

About the Role

We’re looking for a highly organised and proactive Planning Coordinator to join our growing operations team.

This is a fast-paced role that sits at the heart of our business, ensuring the right people, vehicles and equipment are in the right place at the right time. You'll be responsible for planning and coordinating our fleet of specialist HGV spray tankers, managing customer bookings, and resolving operational challenges before they become problems.

If you enjoy logistics planning, thrive on solving complex scheduling issues, and take pride in delivering outstanding customer service, we'd love to hear from you.

What You’ll Be Doing

Planning & Scheduling

Coordinating daily and future work schedules across our nationwide operations.
Planning routes and allocating drivers and specialist vehicles to maximise operational efficiency.
Managing customer bookings and ensuring all required information is accurately recorded within our planning systems.
Ensuring jobs are fully resourced with the correct vehicles, equipment and personnel.

Operational Coordination

Acting as the main point of contact for customer enquiries via telephone and email.
Monitoring work schedules and proactively identifying potential conflicts, delays or resource shortages.
Communicating work instructions, updates and changes to drivers and operational teams.
Liaising with Operations Managers and other departments to ensure service delivery targets are achieved.

Customer Service

Building strong relationships with customers through professional and responsive communication.
Resolving operational issues quickly and effectively.
Ensuring customer requirements are understood and delivered upon.
Escalating customer feedback and service concerns where appropriate.

Compliance & Administration

Ensuring all bookings contain the necessary information, including customer order numbers.
Supporting the management of RAMS requests and relevant compliance documentation.
Maintaining accurate planning records and ensuring all enquiries and bookings are actioned daily.
Producing operational updates and forward-planning reports for management.

Continuous Improvement

Identifying opportunities to improve planning processes and operational efficiency.
Contributing ideas that improve customer service, resource utilisation and overall business performance.

What We’re Looking For

Essential

Experience in a planning, scheduling, transport, logistics or geographical resource planning role.
Strong organisational skills with exceptional attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication skills, both written and verbal.
Strong IT skills and experience using planning, scheduling or operational systems.
A proactive approach to identifying and resolving problems before they impact customers.
Confidence making decisions and working independently.

Desirable

Experience within a transport, logistics, utilities, construction or field-service environment.
Experience planning vehicle fleets and mobile workforces.
Understanding of driver scheduling, route planning and resource allocation.

On-Call Requirement

This role includes participation in an on-call rota, typically one week in every three.

During your on-call week, you will be required to:

Be available to answer operational calls and respond to urgent queries outside normal working hours.
Provide telephone support between 5:00pm and 8:00am Monday to Friday.
Be available throughout Saturday and Sunday for operational escalations and support.
Resolve issues remotely or coordinate appropriate operational responses where required.

Most on-call support is conducted remotely by phone, and while uninterrupted periods of rest are common, candidates should be comfortable managing urgent operational situations when required. The overnight element of the on-call rota does not require you to remain awake.

Why Join Us?

Founded in 2003, Spray Tanker Services Ltd (STS) has cemented its position as a national leader in specialist road resurfacing, including tack coat and bond coat applications, surface dressing, joint sealing, and high-precision road spraying. Proudly headquartered in Wolverhampton with multiple bases across the UK, STS delivers top-tier quality, safety, and reliability, backed by ISO 9001:2015 and National Highways Sector Scheme 13 accreditations.

STS forms part of a wider group of six associated companies, collectively offering a comprehensive range of road construction, maintenance, and infrastructure services across the UK. Together, these companies combine decades of expertise and a shared commitment to excellence.

You’ll play a critical role in keeping our operations running smoothly, working closely with customers, drivers and operational teams to deliver exceptional service. This is an opportunity to join a business where your planning skills, attention to detail and ability to solve problems will make an impact every day.

Job Types: Full-time, Permanent

Pay: £30,000.00-£34,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Ability to commute/relocate:

Wolverhampton WV10 7NZ: reliably commute or plan to relocate before starting work (required)

Experience:

resource planning: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in cannock, sts

Planning Coordinator

Event Coordinator

Bookings Coordinator

Transport Coordinator

Training Centre Coordinator

Service Coordinator

Planner Coordinator

Planning and Dispatch Coordinator

Service Coordinator

CSC Co-ordinator (Contact Centre)

Field Service Coordinator

Events Coordinator

Customer Experience Coordinator

Luxury Spa Host & Guest Experience Coordinator

Assessment Coordinator

Sales Support Coordinator

Active Forest Coordinator

E-commerce & Sales Coordinator

Transport Co-ordinator

Lettings Co-ordinator

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