Customer solutions specialist Work, Jobs in Cannock, Sts (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Administrator
Davies —Birmingham
- Part-time
- Microsoft Word
- English
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Business Banking Customer Service Representative
National Westminster Bank PLC —Birmingham
- From £27,090 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Work from home
Employment Specialist (IPS) - Birmingham & Solihull
Shaw Trust —Birmingham
- £29,556 - £35,413 a year
- Communication skills
- Annual leave
- Employee assistance programme
Part Time Content Creator
Sassy coffee —Wolverhampton
- From £12.71 an hour
- Part-time
- Social media management
- In-person
- Flexible schedule
Quick apply
Export Customer Solutions Operator
Rhenus SE & Co. KG —Cannock
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Site Chemist
Agiliti Group / Site Clear Solutions Div —Cannock
- £32,000 - £35,000 a year
- Full-time
- Laboratory experience
- Organisational skills
- In-person
- Free parking
Quick apply
Sales Account Growth Specialist - Business Development
Valley Northern —Stafford
- £33,000 - £39,000 a year
- Full-time
- Free parking
- Annual leave
Quick apply
6d
Operations Administrator
Benx —Stoke-on-Trent
- Up to £25,613 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Sick pay
Quick apply
Operations Specialist I-III (UK)
Airspace —Birmingham
- £36,000 - £65,000 a year
- Remote
Quick apply
9d
Customer Service Executive
Johnsons Workwear Ltd —Uttoxeter
- £32,208.58 a year
- Full-time
- Health & wellbeing programme
Quick apply
Claims Specialist Agent
RAC —Walsall
- Remote
- Automotive diagnostics
2d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Financial Support Consultant
OSB Group —Wolverhampton
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Writing skills
- Communication skills
- Annual leave
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
Customer Solutions Specialist
Busch Vacuum Solutions —Telford
- Customer service
- Engineering
- Business
- Annual leave
- Employee assistance programme
7d
Commercial Graduate Scheme – Technical Sales & Business Development
Supplytrain —Sutton Coldfield
- £27,000 - £29,000 a year
- Business development
- No degree
- Business
- Annual leave
Fulfilment Operations Specialist
Thrust Warehouse and Distribution Services —Stoke-on-Trent
- £2,800 - £3,300 a month
- Full-time
- Continuous improvement
- Warehouse experience
- In-person
Quick apply
14d
Transport Controller / Planner
Rhenus SE & Co. KG —Cannock
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
E-Commerce Operations Specialist
Im Beyonds Business and Creative Solutions —Birmingham
- £2,800 - £3,000 a month
- Full-time
- In-person
Quick apply
14d

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customer solutions specialist jobs near cannock, sts

Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Cannock

Quick apply

Job details

Full-time

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

customer solutions specialist jobs in cannock, sts

Mobility Support Specialist

Administrator

Business Banking Customer Service Representative

Employment Specialist (IPS) - Birmingham & Solihull

Part Time Content Creator

Export Customer Solutions Operator

Site Chemist

Sales Account Growth Specialist - Business Development

Operations Administrator

Operations Specialist I-III (UK)

Customer Service Executive

Claims Specialist Agent

Manager of Dedicated Implementations - EMEA

Financial Support Consultant

Delivery Manager

Customer Solutions Specialist

Commercial Graduate Scheme – Technical Sales & Business Development

Fulfilment Operations Specialist

Transport Controller / Planner

E-Commerce Operations Specialist

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