Senior customer service representative Work, Jobs in Cannock, Sts (with Salaries)

Consumer Services Manager
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
Senior Manager, Supply Chain Operations - South
CHEP —Birmingham
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Employee assistance programme
Quick apply
Senior Claims Handler - Corporate & Commercial
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Sales Development Representative
Sage Partners —Birmingham
- £25,000 - £34,998 a year
- Full-time
- Hospitality
- Customer service
Quick apply
Customer Service
Emerald Green Energy Ltd —Birmingham
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
5d
Business Development Representative
Wirex —Birmingham
- Full-time
- Remote
Quick apply
2d
General Manager
InPost UK —Willenhall
- Employee assistance programme
- Life insurance
Quick apply
Migration Programme Lead
OSB Group —Wolverhampton
- Full-time
- Agile
- Financial services
- Annual leave
Data Delivery Manager
OSB Group —Wolverhampton
- £70,000 - £75,000 a year
- Full-time
- Azure
- Software development
- Agile
- Annual leave
Commercial Manager
Equans —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Senior Facilities Manager
JLL —Birmingham
- HVAC
3d
Senior Site Representative
March —Burton-On-Trent
- £0.01 a year
- Management
- Microsoft Office
- Supervising experience
- Health & wellbeing programme
Quick apply
Director of Enhanced Compliance & Enforcement
Gambling Commission —Birmingham
- £83,379 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
9d
Senior Shift Engineer
Kraft Heinz Company —Telford
- Engineering
- Microsoft Office
- Communication skills
10d
Country Manager
Detertech —Telford
- Full-time
- Hybrid work
- Sales
- Continuous improvement
- Contracts
Quick apply
Education Support Team Manager - School of Life and Environmental Sciences - 80875 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Microsoft Office
- University
- IT
- Annual leave
- Sick pay
10d
Quantity Surveyor
Wolverhampton Homes —Wolverhampton
- £48,904 - £52,947 a year
- Full-time
- Maintenance
- Contracts
5d
HR Business Partner
Safran —Wolverhampton
- Full-time
- Management
- Annual leave
Senior Facilities Manager
NAA-Jones Lang LaSalle Resources —Birmingham
- Full-time
- HVAC
- In-person
Quick apply
3d

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Consumer Services Manager

KP Snacks -
Ashby-De-La-Zouch

Quick apply

Job details

Full-time

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Leadership
Communication skills

Full job description

Consumer Services Manager
Ashby-de-la-Zouch (Home of Hula Hoops, popchips, Nik Naks, and more…)
Monday - Friday, 08:30 - 16:30

We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.

Join our snack-loving team
We’re looking for a Consumer Services Manager to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.

About the role

At KP Snacks, every consumer contact matters. This role sits at the heart of how we listen, respond and learn, making sure every complaint or enquiry is handled with empathy, expertise and integrity.

As Consumer Services Manager, you’ll lead our Consumer Services function, setting the standard for safe, compliant and human responses across all channels. You’ll protect consumer trust and brand reputation, while turning insight into action that improves product quality, commercial outcomes and consumer experience.

You’ll lead a team of four colleagues, ensuring the right capability, coverage and development are in place. Working closely with Site Technical teams, Marketing, Sales, Corporate Communications, Legal and senior leaders, you’ll play a vital role in spotting risk early, managing complex issues and shaping how KP Snacks shows up for consumers.

What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:

Competitive annual salary, plus an annual bonus scheme, with a strong track record of overachievement
Comprehensive healthcare support – including Medicash Health Cash Plan, Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care
KP Pension Plan – contribution matching up to 7% of your salary
25 days holiday, plus the option to buy more
KP4ME – our online platform for benefits, discounts, wellbeing tools and more

What will you be doing?

Leading a high-performing Consumer Services team
Set clear standards for tone, accuracy and empathy while coaching, developing and supporting colleagues through training, succession planning, wellbeing and an out-of-hours on-call rota
Owning end-to-end complaint and enquiry management
Ensure fair, timely and consistent handling across phone, email, letter, web and social channels, with strong first contact resolution and proportionate redress
Protecting quality, safety and compliance
Ensure adherence to Food Law, Consumer Protection and data protection requirements, coordinating investigations of serious complaints with Site Technical teams and laboratories
Partnering across KP Snacks and beyond
Work closely with Brand, Marketing, Sales and Technical teams, alongside local authorities, insurers and legal representatives, representing KP Snacks professionally and confidently
Turning Voice of the Consumer into insight and improvement
Own CRM and community management platforms, build meaningful dashboards and reports, and share trend insights that reduce recurrence, strengthen brand health and improve consumer outcomes

Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.

We’d love to hear from you if you can bring:

Proven leadership experience in Consumer Services or Customer Care
A strong track record of leading teams within a branded FMCG environment, including handling complex or legally sensitive complaints
Sound technical and regulatory understanding
Working knowledge of Food Law, Consumer Protection, UK data protection and local authority structures
Confidence owning systems, insight and budgets
Experience managing CRM platforms, external partners and budgets, using data to drive smarter decisions and better service
Excellent communication and influencing skills
The ability to communicate clearly, credibly and empathically across written, digital and verbal channels, including with senior stakeholders
A calm, practical and solutions-focused approach
Comfortable balancing consumer fairness, commercial impact and reputational risk to reach the right outcome

#LI-SC1 #LI-Hybrid

Quick apply

Refine Your Search

senior customer service representative jobs in cannock, sts

Consumer Services Manager

Senior Manager, Supply Chain Operations - South

Senior Claims Handler - Corporate & Commercial

Customer Service Team Leader

Sales Development Representative

Customer Service

Business Development Representative

General Manager

Migration Programme Lead

Data Delivery Manager

Commercial Manager

Senior Facilities Manager

Senior Site Representative

Director of Enhanced Compliance & Enforcement

Senior Shift Engineer

Country Manager

Education Support Team Manager - School of Life and Environmental Sciences - 80875 - Grade 6

Quantity Surveyor

HR Business Partner

Senior Facilities Manager

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