Operational support grade Work, Jobs in Capenhurst, Chs (with Salaries)

Complaint Handler Debt & Civil Litigation
DCBL —Runcorn
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Operations and HR Administrator
Concordia Multi Academy Trust —Ellesmere Port
- £25,988.77 - £28,141.25 a year
- Part-time
- Hybrid work
- Travel
- School
- Free parking
- Health & wellbeing programme
Quick apply
11h
Connah's Quay - General Operative / Fire Watcher
Altrad —Deeside
- £19.02 an hour
- Weekend availability
- Communication skills
Quick apply
6h
Customer Service Advisor (part time)
Olleco —Liverpool
- £10,999.08 a year
- Part-time
- Sales
- Customer service
- Communication skills
Quick apply
6d
PROGRAMME MANAGER - GRADE 8
University of Liverpool —Liverpool
- £47,389 - £59,966 a year
- School
3d
Court Associate - Cheshire
HM Courts & Tribunal Service —Chester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
7d
Operations Support Manager
Securitas UK —Broughton
- £39,802.30 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Operations Manager
The Chester Bluecoat Charity —Chester
- Part-time
- Organisational skills
- In-person
- Leadership
Quick apply
5d
Court Associate - Cheshire
HM Courts and Tribunals Service —Blacon
- £29,303 - £31,061 a year
- Part-time
- Customer service
- Presentation skills
- Travel
- Annual leave
7d
Validation Assistant
Reed In Partnership —Liverpool
- £26,300 a year
- Part-time
- Microsoft Excel
- Customer service
- Organisational skills
- Annual leave
- Flexible schedule
10d
Administrative Assistant
Wigan Family Welfare —Leigh
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
3d
Apprentice Business Administrator
SunbeltRentals —Warrington
- £17,343 a year
- Mentoring
- IT
- Communication skills
Quick apply
Business Operations Apprentice (Level 4)
SURE Energy Solutions Ltd —Birkenhead
- £15,600 a year
- Full-time
- Organisational skills
- Business
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Finance Operations Administrator (AAT Trainee)
Chetwood Bank —Wrexham
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Accounting
Quick apply
10d
QA Specialist NDP
Ipsen Biopharm Ltd —Wrexham
- Full-time
- Organisational skills
CCTV Supervisor
Cheshire West and Chester Council —Chester
- Weekend availability
- Customer service
- Supervising experience
- IT
Management Services Administrator (Maternity Cover)
University of Liverpool —Liverpool
- £29,588 - £33,951 a year
- English
- Communication skills
- School
12d
Assistant Treasurer
The Very Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Employee discount
Quick apply
6d
People & Organisational Development Assistant
Merseyside Fire and Rescue service —Bootle
- £25,583 - £25,989 a year
- Administrative experience
- Communication skills
- Free parking
- Employee assistance programme
12d
Quality Services Coordinator
Altrad —Warrington
- Hybrid work
- Employee discount
Quick apply

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Complaint Handler Debt & Civil Litigation

DCBL -
Runcorn

Quick apply

Job details

Full-time
£26,000 - £29,000 a year

Benefits

Free parking
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Complaint handling
Microsoft Office
Analysis skills
Financial services
Root cause analysis
Communication skills

Full job description

Complaint Handler – Debt Resolution & Civil Litigation

About the Role

We are looking for a proactive and detail‑focused Complaint Handler to join an award-winning, rapidly expanding organisation within the debt resolution and civil litigation environment. In this role, you will be responsible for managing and resolving complaints in a regulated setting, ensuring fair outcomes and maintaining our commitment to excellence, with a "whatever it takes" attitude.

You will play a key role in supporting our risk, compliance, and operational teams, using your strong communication and analytical skills to de‑escalate concerns, identify themes, and drive continual improvement. You will also contribute valuable insight through quality assurance audits of frontline staff.

Key Responsibilities

Managing the day-to-day de‑escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters.
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally.
Identifying and raising trends, themes, and emerging risks with key internal stakeholders.
Supporting complaint‑related projects and initiatives as needed.
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement.
Providing timely and constructive feedback to support staff development.
Completing root cause analysis on complaints received to help inform process and service improvements.
Acting as a subject matter resource for complaint‑related queries across the business.
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities.

Essential Skills & Experience

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment.
Ability to prioritise effectively, manage time well, and work to deadlines.
Excellent written English with GCSE Grade C/4 or above in English Language.
Confident use of Microsoft Office, particularly Excel and Word.

Desirable Experience

Previous experience working within a Complaint Department, ideally in the Consumer Credit, Financial Services or Legal industry.
Experience writing concise and professional reports for clients, regulators and internal stakeholders.
Experience conducting trend analysis to identify root causes and improvement opportunities.
Experience in civil litigation or within an SRA‑regulated firm.

Benefits you will receive:

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Quick apply

Refine Your Search

operational support grade jobs in capenhurst, chs

Complaint Handler Debt & Civil Litigation

Operations and HR Administrator

Connah's Quay - General Operative / Fire Watcher

Customer Service Advisor (part time)

PROGRAMME MANAGER - GRADE 8

Court Associate - Cheshire

Operations Support Manager

Operations Manager

Court Associate - Cheshire

Validation Assistant

Administrative Assistant

Apprentice Business Administrator

Business Operations Apprentice (Level 4)

Finance Operations Administrator (AAT Trainee)

QA Specialist NDP

CCTV Supervisor

Management Services Administrator (Maternity Cover)

Assistant Treasurer

People & Organisational Development Assistant

Quality Services Coordinator

I want to receive the latest job alerts for operational support grade in capenhurst, chs

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