Claims lead Work, Jobs in Cardiff, Crf (with Salaries)

Claims and Redress Team Manager
Cwm Taf Morgannwg University Health Board —Abercynon
- £50,129 - £57,365 a year
- Full-time
- Analysis skills
- Communication skills
1d
Client Services Supervisor
AFH Financial Group —Cardiff
- Full-time
- Microsoft Outlook
- Organisational skills
- Financial services
- Employee discount
8h
Operational Support Officer
HM Courts & Tribunal Service —Cardiff
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
8d
Supplier Assurance Manager
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
Operations Manager
Grange Pavilion —Cardiff
- £31,000 a year
- Weekend availability
- Management
- Administrative experience
- Supervising experience
Quick apply
6d
Assistant Facilities Manager
Ty Hafan —Sully
- £34,281 - £38,149 a year
- Full-time
- Hybrid work
- Management
- Contracts
- Hospice
- Free parking
- Employee assistance programme
2d
Non-IT Lead Procurement Partner
Admiral —Cardiff
- Monday to Friday
- Hospitality
- Management
- Organisational skills
- Annual leave
5d
Information Governance Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
11d
Business Resilience Manager
Somerset Bridge Group —Bristol
- £49,000 - £57,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
- Annual leave
- Referral programme
Quick apply
11d
Reconciliations Team Leader
Sedgwick —Cardiff
- Full-time
- Management
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
12d
Senior Risk Pricing Analyst
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
Senior Nurse for Health Protection Operational
Cwm Taf Morgannwg University Health Board —Bridgend
- £58,379 - £65,723 a year
- Part-time
- IT
- Leadership
4d
Occupational Health Physician - Hybrid Cardiff
Health Partners —Cardiff
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
7d
Team Leader
M Group —Treharris
- £33,167 - £39,800 a year
- Overtime
- Employee assistance programme
- Employee discount
Data Enrichment Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply
Cycle Technician
Halfords —Cardiff
- £11.25 - £13.11 an hour
- Part-time
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
COMMERCIAL MANAGER
Laing O'Rourke —Cardiff
- Civil engineering
- Contracts
- Communication skills
Operative
M Group —Treharris
- £29,572 - £31,841 a year
- Overtime
- Employee assistance programme
- Employee discount
Senior Estates Surveyor
Iberdrola Group —Pentre
- From £63,200 a year
- Hybrid work
- Project management
- Annual leave
- Employee discount
13h
Technical Manager
NewPrinces Group —Cardiff
- Data analysis skills
- Project management
- Travel

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Claims and Redress Team Manager

Cwm Taf Morgannwg University Health Board -
Abercynon

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
1 day ago

Benefits

Company pension

Qualifications

Analysis skills
Communication skills
Welsh

Full job description

We are seeking a skilled and driven Claims and Redress Manager to lead and develop our approach to claims handling and redress across Cwm Taf Morgannwg University Health Board.

In this key leadership role, you will oversee and coordinate the Health Board’s claims and Redress caseload, ensuring timely, high-quality case management. You will apply a consistent and proportionate approach to escalation while maintaining effective relationships with legal partners and internal services to deliver robust outcomes.

You will provide specialist advice on Listening to People (LTP) and Redress processes, supporting staff and services to respond to concerns in a fair, compassionate and consistent way. A strong advocate of a just and learning culture, you will help embed approaches that prioritise openness, reflection and improvement.

A critical part of the role will involve driving organisational learning. You will analyse trends and themes arising from claims and redress cases, ensuring insights are translated into meaningful actions through governance frameworks. You will also support related inquest activity where appropriate, ensuring alignment and shared learning across functions.

This is an excellent opportunity for a confident leader with strong analytical, communication and stakeholder management skills, committed to improving patient safety and experience through effective claims and redress management.

Provide specialist leadership and coordination for CTMUHB’s clinical negligence and personal injury claims and LTP/Redress caseload, ensuring cases are progressed efficiently, within timescales, and in accordance with relevant legislation, guidance and local procedures, aligned to Listening to People (LTP) requirements (from 1 April 2026) and Redress processes.

All Personal Injury (PI) claims are conducted by NHS Wales Shared Services Partnership (NWSSP) Legal & Risk, and the post holder will act as CTMUHB’s internal case coordinator for PI claims, ensuring timely evidence collation, Datix record accuracy, action tracking and appropriate escalation. Redress matters up to the applicable LTP financial threshold (currently up to £50,000) will normally be progressed within the Health Board’s Redress arrangements, while matters above the threshold will normally be referred to NWSSP Legal & Risk for conduct (recognising that thresholds may change over time).

Working under the direction of the Lead Legal Services, coordinate evidence gathering, support witness statement development, liaise with NWSSP Legal & Risk/external legal advisors and Welsh Risk Pool, and provide clear advice to services on case management steps and escalation.

Support learning from claims and redress by identifying themes and risks, ensuring improvement actions are clearly recorded, owned and monitored through appropriate governance routes and panels.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

We listen, learn, and improve
We treat everyone with respect
We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Apply Now

Refine Your Search

claims lead jobs in cardiff, crf

Claims and Redress Team Manager

Client Services Supervisor

Operational Support Officer

Supplier Assurance Manager

Operations Manager

Assistant Facilities Manager

Non-IT Lead Procurement Partner

Information Governance Manager

Business Resilience Manager

Reconciliations Team Leader

Senior Risk Pricing Analyst

Senior Nurse for Health Protection Operational

Occupational Health Physician - Hybrid Cardiff

Team Leader

Data Enrichment Manager

Cycle Technician

COMMERCIAL MANAGER

Operative

Senior Estates Surveyor

Technical Manager

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