complaints manager Work, Jobs in cardiff, crf (with Salaries)

Assistant Operational Manager
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
- English
- Communication skills
8d
Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
6d
Contact Centre Team Manager
BUUK Infrastructure —Cardiff
- £34,143 a year
- Hybrid work
- Microsoft Excel
- Management
- Customer service
8d
Store Manager
Aldi —Cardiff
- £52,910 - £69,000 a year
- Annual leave
Property Portfolio Manager
Student Cribs —Cardiff
- £40,000 - £50,000 a year
- Weekend availability
- Travel
- Data entry
- In-person
- Sick pay
Quick apply
Property Services Manager
SHAL Housing —Bridgwater
- £50,000 a year
- Full-time
- Hybrid work
- Maintenance
- Supervising experience
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
Compliance & Enforcement Manager (ID Verification)
Companies House —Cardiff
- £58,531 - £65,136 a year
- Full-time
- Presentation skills
- Leadership
Complaints Officer
Capital On Tap —Cardiff
- £500 - £750 a week
- Communication skills
Underwriter (Home Improvement Loans)
Tandem Bank —Cardiff
- Up to £28,000 a year
- Weekend availability
- Administrative experience
- Financial services
- Annual leave
- Employee discount
Quick apply
Account Manager, Coronary Therapies (South Wales, Bristol & surrounding areas)
Boston Scientific —Cardiff
- Travel
- Business
- Communication skills
Tribunal Caseworker (Plus Reserves)
Intellectual Property Office —Newport
- £29,952 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Free parking
- Annual leave
6d
Customer Service Team Lead
Starling —Cardiff
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
General Manager
CWRT BLEDDYN HOTEL & SPA —Usk
- £55,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
1d
Relief Sheltered Housing Officer
Trivallis —Pontypridd
- £34,550.38 a year
- Part-time
- IT
- Negotiation
- Annual leave
12d
111 Contact Centre Operational Lead (Clinical)
Practice Plus Group IUC —Bristol
- £53,644.08 a year
- Weekend availability
- Management
- In-person
- Leadership
5d
Domestic Abuse Safety Officer - South Wales (Cardiff/Vale and Swansea)
HM Prison & Probation Service —Cardiff
- £30,001 - £50,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee discount
1d
Assistant HR Business Partner
Food Standards Agency —Cardiff
- £42,596 - £45,884 a year
- Full-time
- Remote
- Presentation skills
- Human resources
1d
Policy Advisers
Food Standards Agency —Cardiff
- £34,955 - £42,236 a year
- Temporary
- Remote
- Presentation skills
12d
Delivery Manager (Regulatory Compliance)
Food Standards Agency —Cardiff
- £42,596 - £45,884 a year
- Full-time
- Remote
- Presentation skills
- Organisational skills
- Communication skills
7d
IOM Senior Administrative Officer
HM Prison & Probation Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee discount
8d

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Assistant Operational Manager

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
8 days ago

Qualifications

English
Communication skills
Welsh

Full job description

We are seeking an experienced and highly motivated Band 7 Assistant Operational Manager to support service delivery across Health Protection (Immunisation) and the Department of Sexual Health.

Working closely with the Head of Operations, Operations Manager and multidisciplinary teams, the post holder will support the safe, effective and efficient day-to-day running of both services across multiple sites. The role includes coordinating workforce, managing operational performance, and ensuring services remain responsive to demand and aligned with organisational and public health priorities.

The post holder will provide operational leadership across both service areas, supporting staff, service improvement and delivery of key performance targets, with a visible leadership presence at Cardiff Royal Infirmary and Woodland House.

The role requires the ability to manage competing priorities, respond to changing service pressures, and maintain high standards of quality and patient experience.

The post holder will work autonomously within defined frameworks, using initiative and sound judgement to support decision-making and service resilience within a fast-paced environment. Flexibility is essential to provide cross-cover across both services.

The post holder will work with multidisciplinary teams to support the delivery of high quality, efficient and responsive Immunisation and Sexual Health services.

Support the day-to-day operational management of services, ensuring effective coordination of clinics, workforce and resources

Provide leadership and line management to administrative, digital and operational staff, supporting performance, development and a positive team culture

Support the planning and delivery of vaccination programmes and Sexual Health services, ensuring services are responsive to demand and aligned with national and organisational priorities

Monitor and analyse service activity, performance and demand, identifying risks and implementing actions to maintain delivery and meet key targets

Coordinate workforce requirements, including rota and absence management, ensuring appropriate staffing levels across services

Contribute to service improvement, policy implementation and operational process development

Manage and respond to incidents, complaints and risks, ensuring appropriate escalation and learning

Support effective communication and collaboration across teams, stakeholders and partners

Deputise for senior operational leads where required

Work independently using initiative to manage competing pressures and provide cross-cover to ensure service resilience

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

The Assistant Operations Manager is responsible for supporting the day-to-day operational management and delivery of Immunisation and Sexual Health services, ensuring safe, efficient and high-quality service provision. This includes coordinating workforce, clinics and resources to meet demand, while monitoring performance and implementing actions to achieve key targets.

The post holder provides operational leadership to administrative and support staff, overseeing performance management, staff development and workforce processes such as recruitment, absence and rota management. They analyse service activity and data to identify risks, drive improvements and support effective decision making.

The role contributes to service planning, development and the implementation of new ways of working, ensuring alignment with organisational and national priorities. The post holder also manages incidents, complaints and risks, ensuring appropriate escalation and learning, and maintains strong communication with teams and stakeholders.

Working autonomously, the post holder exercises judgement in resolving operational issues, supports governance and compliance, and deputises for senior operational leads where required to maintain service resilience.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Apply Now

Refine Your Search

complaints manager jobs in cardiff, crf

Assistant Operational Manager

Ombudsman and Complex Complaints Lead

Contact Centre Team Manager

Store Manager

Property Portfolio Manager

Property Services Manager

Compliance & Enforcement Manager (ID Verification)

Complaints Officer

Underwriter (Home Improvement Loans)

Account Manager, Coronary Therapies (South Wales, Bristol & surrounding areas)

Tribunal Caseworker (Plus Reserves)

Customer Service Team Lead

General Manager

Relief Sheltered Housing Officer

111 Contact Centre Operational Lead (Clinical)

Domestic Abuse Safety Officer - South Wales (Cardiff/Vale and Swansea)

Assistant HR Business Partner

Policy Advisers

Delivery Manager (Regulatory Compliance)

IOM Senior Administrative Officer

I want to receive the latest job alerts for complaints manager in cardiff, crf

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