Manager non Work, Jobs in Cardiff, Crf (with Salaries)

Customer Services Adviser (known internally as Member Services Adviser)
Which? —Cardiff
- £25,000 - £27,000 a year
- Weekend availability
- Hybrid work
- Social media management
- Customer service
- IT
14h
Student Engagement Officer
Learna Ltd —Cardiff
- From £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
12d
Head of Portfolio Management Office
Welsh Water —Cardiff
- Up to £95,000 a year
- Analysis skills
- Project management
- No degree
- Annual leave
- Employee assistance programme
4d
People Advisor
AerFin —Newport
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Quality Manager
Orangebox —Cardiff
- Full-time
- Assembly
- Bachelor's degree
- Driving
- Employee discount
Quick apply
6d
Lifeline and Out of Hours Operator
Rhondda Cynon Taf —Rhondda Cynon Taff
- £28,142 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
4d
Data Manager
Medr —Merthyr Tydfil
- £39,457 - £46,243 a year
- Part-time
- SQL
- Presentation skills
- School
- Annual leave
- Employee assistance programme
11d
Regional Business Development Manager - Non Mechanical
SunbeltRentals —Cardiff
- Sales
- Presentation skills
- Contracts
- Annual leave
Quick apply
6d
Health and Safety Manager
Bute Energy —Cardiff
- £50,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Construction
- Annual leave
- Employee discount
Quick apply
7d
Business Analyst
Advanced Secure Technologies —Saint Mellons
- £40,000 - £45,000 a year
- Full-time
- Azure
- Data analysis skills
- Project management
- Free parking
Quick apply
4d
Integrated Transport Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £54,495 a year
- Full-time
- Leadership
- Annual leave
- Flexible schedule
4d
Business Support - Cafcass Cymru – Team Support – South Wales
Welsh Assembly Government Communication Centre Home —Cardiff
- £27,302 - £29,291 a year
- Full-time
7d
Corporate Project Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £46,142 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- SharePoint
- Annual leave
- Flexible schedule
Business Resilience Manager
Somerset Bridge Group —Bristol
- £49,000 - £57,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
- Annual leave
- Referral programme
Quick apply
Waiter/Waitress
Pizza Express —Cardiff
- £9.00 - £17.21 an hour
- Part-time
- No experience needed
- Referral programme
Quick apply
3d
HR Advisor
AerFin —Newport
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Premises, Facilities & Operations Manager - Pont Y Gamlas Primary School
Newport City Council —Newport
- £34,434 - £38,220 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
1h
Health & Safety Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £54,495 a year
- Full-time
- Communication skills
HR Business Partner
GE Aerospace —Cardiff
- Full-time
- Bachelor's degree
- Organisational skills
L&D Specialist
YeoValley —Blagdon
- £50,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply

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manager non jobs near cardiff, crf

Customer Services Adviser (known internally as Member Services Adviser)

Which? -
Cardiff

Apply Now

Job details

Permanent
£25,000 - £27,000 a year
14 hours ago

Benefits

Company pension
Private medical insurance

Qualifications

Live chat
Social media management
Customer service
IT

Full job description

There are 8 roles offering a competitive salary, hybrid working (3 days a month in our Cardiff office), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

Salary: £25,000 per annum FTE plus *bonus

Total Package: £27,000 per annum, made up of a salary of £25,000 and an allowance of £2,000 per annum.

The £2,000 allowance is related to working the shift operating hours shifts across Saturdays and Sundays until 5pm and weekdays until 8pm and is not pensionable. If you are no longer required to work the weekday evening shift (up to 8pm) and the full weekend shift (9am-5pm Saturday and Sunday), this payment will cease.

Bonus: We have a discretionary (non-contractual) commission scheme which is subject to change. The current scheme means you can also earn up to an additional £3,000 commission per annum.

Please note: Although we acknowledge that the use of AI tools can be helpful, we want your application to represent you. Please ensure your CV and statement of suitability (if asked to send in this advert) reflect your own voice and experiences.

About the role

As a Member Services Advisor, you will provide outstanding support to our Members across all channels – Phone, Live Chat and Email ensuring we are there whenever and however our Members choose to contact us.

You will work five days a week on a variety of shift patterns designed to meet the needs of our Members within our seven-day-a-week operation. As we continually review and evolve our operating hours to reflect changing Member demand, you will play an important part in supporting these adjustments, helping us stay responsive and accessible.

You will support Members across a wide range of services, from product reviews and buying advice, to lifestyle offerings, campaign information and updates, while identifying their individual needs and guiding them towards the services or products that best meet those needs.

Key responsibilities include:

The ability to use a variety of IT channels (telephony, email, live chat and social media).Previous experience working in a customer focused role with delivery against targets and selling products. Experience of written communications as part of a customer service role.

About you:

Consistently deliver an exceptional standard of customer service to all of our existing and new customers through a variety of channels (telephony, email, live chat and social media).
Take ownership of the customer journey in its entirety from a simple task right through to a customer complaint, and work with relevant teams (where appropriate) to provide the correct resolution for the member.
Personalise the service in order to explore options with the customer, and where possible identify other needs that our products and services can provide.
Develop and maintain a sound knowledge of Which?'s products and services in order to accurately manage and scope queries, whilst dealing with customer enquiries effectively and efficiently.
Be resilient when dealing with challenging conversations. This includes being able to remain calm and professional, even when faced with difficult or angry customers. It also includes being able to listen actively to the customer, understand their concerns, and work with them to find a fair solution.

The interview process for this role involves:-

Initial Contact Call: A 30-minute discussion about your CV and relevant experience.
A follow up 45 minute remote interview with 2 of our managers

Benefits

We also have these benefits for you to consider:

35 hour working week
Generous 28 days holiday a year plus bank holidays and the option to buy additional holiday days
Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service)
Annual Award (depending on employee and company performance)
Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
A discretionary death in service benefit provision equivalent to six times your annual salary
Free access to Which? member content and free access to Which? money & legal helplines
Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
Discount site Pluxee which offers large %% off every day shopping and holidays
Work from (almost) anywhere” for 4 weeks of the year policy
A great work-life balance (all our roles are now hybrid), offering flexible working options e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at [email protected].

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.

We're proud to be ranked 3rd in the ‘Top 25 Inclusive Employers' List 2024. We welcome applications from everyone, because we value diversity, and are committed to maintaining an inclusive culture where all can thrive and reach their full potential—because diverse perspectives help us better understand and positively impact consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email [email protected]. Find out more about the Disability Confident Interview Scheme here.

Please note:

You must meet the essential criteria listed within the Role Profile, to have your application reviewed.

Applications should be submitted via our online careers site, we are unable to accept applications by email. However, if you require an alternative application method as a reasonable adjustment, please contact us using the details above.

We reserve the right to withdraw this advert at any given time due to the number of applications received.

MSA Role Profile June 26.pdf

Apply Now

Refine Your Search

manager non jobs in cardiff, crf

Customer Services Adviser (known internally as Member Services Adviser)

Student Engagement Officer

Head of Portfolio Management Office

People Advisor

Quality Manager

Lifeline and Out of Hours Operator

Data Manager

Regional Business Development Manager - Non Mechanical

Health and Safety Manager

Business Analyst

Integrated Transport Manager

Business Support - Cafcass Cymru – Team Support – South Wales

Corporate Project Manager

Business Resilience Manager

Waiter/Waitress

HR Advisor

Premises, Facilities & Operations Manager - Pont Y Gamlas Primary School

Health & Safety Manager

HR Business Partner

L&D Specialist

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