Business support manager Work, Jobs in Cardiff, Wls (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
22h
Lead Internal Quality Assurer
Itecskills —Cardiff
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Continuous improvement
- Travel
Quick apply
14d
Senior Operations Manager
Sero —Cardiff
- £58,000 - £65,000 a year
- 8 hour shift
- Hybrid work
- Team management
- Contracts
- Budgeting
- Annual leave
- Flexible schedule
Quick apply
11d
Recruitment Partner (entry/graduate level)
Hoop Recruitment —Cardiff
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Databases
- Business development
- Health & wellbeing programme
- Annual leave
Quick apply
Account manager
You Can Clinic —Cardiff
- £28,000 - £32,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Business Support & Administration Officer
Bay Productions Ltd —Cardiff
- From £25,500 a year
- Full-time
- Microsoft Outlook
- Databases
- Administrative experience
- Free parking
Quick apply
5d
Senior Communications Business Partner - People and Culture
Transport for Wales —Pontypridd
- £55,000 - £60,000 a year
12d
Marketing Project Coordinator (Part time)
YeoValley —Blagdon
- £25,200 - £30,400 a year
- Monday to Friday
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
Quick apply
7d
Product Manager
Eakin Healthcare —Cardiff
- £40,000 - £43,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Referral programme
Quick apply
7d
Operations Manager - Waste Management
Smiths Gloucester Limited —Cardiff
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Business Manager
Fitness Factory Ltd —Newport
- £600 a week
- Full-time
- Hospitality
- Sales
- Business development
- Free parking
- Gym membership
Quick apply
3d
Planning & Programme Manager
ACT —Splott ED
- £40,596 - £44,163 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
3d
Crime And Intelligence Analyst
Gwent Police —Blaenau Gwent
- £41,487 - £44,700 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
4d
Assistant Commercial Manager - secondment/FTC to cover maternity leave until 21st January 2028
Network Rail —Cardiff
- £31,000 - £35,000 a year
- Full-time
- Computer literacy
- Contracts
- Computer skills
10d
Digital Content Manager - Transport (12m Secondment/FTC)
Lloyds Banking Group —Newport
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Agile
12d
Account Services Manager - Pharmacy
Cambrian Alliance Group —Cardiff
- Up to £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
Quick apply
Senior Communications Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
Internal Quality Assurer (IQA)
Itecskills —Cardiff
- £31,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Profit sharing
- Annual leave
Quick apply
14d
Business Development Manager
SmartSearch —Cardiff
- Full-time
- Business development
- Negotiation
- Employee assistance programme
Quick apply
Project Support Officer
Gwent Police —Blaenau Gwent
- £30,333 - £32,610 a year
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
4d

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business support manager jobs near cardiff, wls

Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
22 hours ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

business support manager jobs in cardiff, wls

Customer Service and Office Manager

Lead Internal Quality Assurer

Senior Operations Manager

Recruitment Partner (entry/graduate level)

Account manager

Business Support & Administration Officer

Senior Communications Business Partner - People and Culture

Marketing Project Coordinator (Part time)

Product Manager

Operations Manager - Waste Management

Business Manager

Planning & Programme Manager

Crime And Intelligence Analyst

Assistant Commercial Manager - secondment/FTC to cover maternity leave until 21st January 2028

Digital Content Manager - Transport (12m Secondment/FTC)

Account Services Manager - Pharmacy

Senior Communications Manager

Internal Quality Assurer (IQA)

Business Development Manager

Project Support Officer

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