Contract continuous improvement lead Work, Jobs in Cardiff, Wls (with Salaries)

Contract - Continuous Improvement Lead
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
4d
Customer & Event Delivery Lead
Transport for Wales —Cardiff
- £43,335 a year
- Continuous improvement
- Classroom experience
- Negotiation
- Employee discount
5d
Bristol Future Strategic Programme Lead
Bristol City Council —Bristol
- £78,158 - £86,607 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
14d
Agile Delivery Manager
Tes Global —Llantrisant
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Continuous Improvement Lead
Safran —Cwmbran
- Full-time
- Continuous improvement
- Leadership
11d
Risk Officer
Public Sector Resourcing —Cardiff
- Full-time
- Microsoft Excel
- Organisational skills
2h
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Administrative experience
- Travel
- Organisational skills
- Annual leave
Senior Program Manager - UxS
Sierra Nevada Corporation Mission Systems UK,LTD —Saint Athan
- £73,416.55 - £110,124.82 a year
- Full-time
- Hybrid work
- PMP
- Engineering
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Quality Manager
Orangebox —Cardiff
- Full-time
- Assembly
- Bachelor's degree
- Driving
- Employee discount
Quick apply
7d
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
1d
Principal Delivery Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
10d
Lead Power Platform Consultant
iCoTech Services —Cardiff
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Mentoring
Quick apply
Non-IT Lead Procurement Partner
Admiral —Cardiff
- Monday to Friday
- Hospitality
- Management
- Organisational skills
- Annual leave
11d
Occupational Health & Wellbeing Manager
Network Rail —Cardiff
- £43,588 - £51,719 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
7d
Group Contract Manager
Aramark —Newport
- Up to £38,000 a year
- Full-time
- Presentation skills
- Driving
- Contracts
- Annual leave
- Employee assistance programme
6d
Senior SEO Surveyor - External Monitoring and Assurance
Maritime and Coastguard Agency —Cardiff
- £55,793 a year
- Full-time
- Hybrid work
- Master's degree
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
3h
Category Lead
BAE Systems —Glascoed
- £57,824 a year
- Management
- Continuous improvement
- Travel
4d
PPC Manager
Tes Global —Llantrisant
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Contracts and Tenders Administrator
Frontier Therapeutics Ltd —Tredegar
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
14d
Clerk to Community Council
St Brides Major Community Council —Bridgend
- £18.35 - £20.29 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply

I want to receive the latest job alerts for contract continuous improvement lead in cardiff, wls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

contract continuous improvement lead jobs near cardiff, wls

Contract - Continuous Improvement Lead

Deloitte -
Cardiff

Apply Now

Job details

4 days ago

Qualifications

Six Sigma Black Belt
Analysis skills
Continuous improvement
Financial services
AI

Full job description

Basic information

Location

Cardiff, Leeds, London, Manchester

Business Line

Enabling Functions

Job Type

Contract

Date published

18-Jun-2026

Req #

23857

Job description

Job title: Continuous Improvement Lead (contract)

Duration: 12 months TBC

Target Start Date: ASAP

Location: Hybrid - Preferably Cardiff or any other Deloitte office (London, Leeds, Birmingham, Manchester). Travel to the office on a fortnightly basis and for workshops

Rate: Competitive, inside IR35

Deloitte

Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.

About the role:

We are seeking an experienced a Continuous Service Improvement Senior Manager to deliver our new approach to service improvement at Deloitte. As part of our Service Management and CSI team within Enterprise Business Solutions, you will monitor and improve the services provided to the business by our Enabling Functions. This is an exciting opportunity to shape our services ensuring they meet the business’s needs and that our people enjoy a ‘consumer grade’ user experience. This is an Enabling Functions-wide role, working across multiple internally facing service areas so experience in shared services / GBS / BPO service improvement is essential.

Responsibilities but not limited to;

Define and maintain end-to-end customer journeys across key EF value streams, identifying pain points, moments that matter and experience breakdowns
Gather and synthesise customer insight (quant + qual) to inform improvement opportunities
Develop and apply AI / automation prioritisation criteria (e.g. value, feasibility, data readiness, CX impact)
Source and structure operational and experience data to feed prioritisation decisions
Build and manage a pipeline of AI-enabled transformation opportunities, from idea to shortlist
Translate journey insights into E2E transformation hypotheses, not just process improvements

Essential Skills: Experience with the following is required:

Experience in customer journey mapping, service design or customer experience improvement - understands customer experience drivers and pain points
Must have experience working across end-to-end processes in a shared service environment / GBS / BPO Service environment within Corporate, Professional Services or Financial Services
Experience identifying or supporting automation and/or AI-enabled improvements - Understands where AI and automation can drive value in service environments
Strong analytical skills - Experience using data and insight to inform prioritisation and decision-making. Able to interpret operational and experience data. Comfortable working with incomplete or imperfect data to inform decisions
Experience delivering or contributing to continuous improvement or transformation initiatives
Strong stakeholder management - Influence stakeholders to adopt a customer and data-led improvement mindset. Drive impactful change across the delivery and service management functions. Present back to senior stakeholders, Directors and Partners

Desirable

Experience building or contributing to opportunity pipelines, backlogs or prioritisation frameworks
Exposure to Lean, Six Sigma or other structured improvement methodologies (Black Belt certification beneficial)

Skills and Capabilities

Thinks in end-to-end customer journeys, not siloed processes
Able to assess opportunity feasibility vs impact at a practical level
Applies structured thinking to prioritise opportunities based on value and impact
Balances customer experience, business outcomes, and delivery feasibility
Able to translate insight into clear, actionable opportunities
Supports delivery teams to successfully implement cross-functional customer journey changes and realise customer experience value

Deliverables

Define and maintain end-to-end customer journeys across key EBS value streams, identifying pain points, moments that matter and experience breakdowns
Gather and synthesise customer insight (quant + qual) to inform improvement opportunities. Translate journey insights into E2E transformation hypotheses, not just process improvements
Develop and apply AI / automation prioritisation criteria (e.g. value, feasibility, data readiness, CX impact). Build and manage a pipeline of AI-enabled transformation opportunities, from idea to shortlist. Source and structure operational and experience data to feed prioritisation decisions

IR35

As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)

Apply Now

Refine Your Search

contract continuous improvement lead jobs in cardiff, wls

Contract - Continuous Improvement Lead

Customer & Event Delivery Lead

Bristol Future Strategic Programme Lead

Agile Delivery Manager

Continuous Improvement Lead

Risk Officer

IT Services Lead

Senior Program Manager - UxS

Quality Manager

Helpdesk Manager

Principal Delivery Manager

Lead Power Platform Consultant

Non-IT Lead Procurement Partner

Occupational Health & Wellbeing Manager

Group Contract Manager

Senior SEO Surveyor - External Monitoring and Assurance

Category Lead

PPC Manager

Contracts and Tenders Administrator

Clerk to Community Council

I want to receive the latest job alerts for contract continuous improvement lead in cardiff, wls

Related Searches

Explore jobs in more locations

Basic information

Job description

Jobseeker tools

Employer Tools

Browse

Stay Connected