Customer experience specialist Work, Jobs in Cardiff, Wls (with Salaries)

Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —Cardiff
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Communication skills
Quick apply
Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Communication skills
- Time management
11d
Customer Subscriptions Associate
Future Publishing —Cardiff
- £28,000 - £29,000 a year
- Hybrid work
- Continuous improvement
- Organisational skills
- Time management
- Referral programme
Quick apply
Sales Executive
WeBuyAnyCar —Cardiff
- £28,200 - £35,220 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
Event Safety Steward
Showsec —Cardiff
- £13.45 - £15.07 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
5d
Customer Service Assistant - Go.Compare
Future Publishing —Cardiff
- £26,500 a year
- Temporary
- Hybrid work
- Microsoft Word
- Computer literacy
- Referral programme
Quick apply
14d
Internal Sales Executive
Olra Recruitment Solutions —Cardiff
- £30,000 - £33,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Profit sharing
Quick apply
6d
Arrears Executive - Part Time
Tandem Bank —Cardiff
- £29,000 a year
- Part-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
Internal Sales
Encon Insulation —Cardiff
- Full-time
- Data entry
- Typing
- In-person
- Life insurance
Quick apply
Customer Sales Advisor
Admiral —Cardiff
- £26,300 a year
- Communication skills
- Annual leave
Collections Officer - Vulnerable Customer Team
Capital on Tap —Cardiff
- £27,000 - £34,000 a year
- Full-time
- Communication skills
- Time management
Sales Assistant
Jollyes Pets —Cardiff
- £8.43 - £12.71 an hour
- Temporary
- Customer service
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Cardiff
- Temporary
Customer Service Specialist
Wealthify Ltd —Penarth
- £26,000 - £27,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Organisational skills
- Free parking
- Flexible schedule
Quick apply
14d
Executive Assistant
Hodge Bank —Cardiff
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Data Analyst
UK Analytics Ltd t/a Auditel —Cardiff
- From £24,000 a year
- Full-time
- Hybrid work
- Accounting
- Communication skills
- Analytics
- Annual leave
Quick apply
4d
Trainee Specialist Mortgage Adviser (Must be CeMAP Qualified)
OneDome —Cardiff
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- Customer service
- Basic maths
- Financial services
Quick apply
10d
Court Clerk – Cardiff Crown Court
HM Courts & Tribunal Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
23h
Employment Specialist
Case-UK CIC —Pontypool
- From £31,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Writing skills
Quick apply
8d
Sales & Retention Assistant, Magazine Subscriptions
Future Publishing —Cardiff
- £26,500 a year
- Hybrid work
- Referral programme
Quick apply

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customer experience specialist jobs near cardiff, wls

Telephone Fundraiser - Full Time Contract (Remote)

RETURN FUNDRAISING LIMITED -
Cardiff

Quick apply

Job details

Permanent
£13.45 - £14.50 an hour

Qualifications

Sales persuasion
Customer service call handling
Client engagement
Fundraising and philanthropy experience
Fundraising
Relationship management
Outbound calling
Communication skills

Full job description

Make a Real Difference – From Your Own Home!

Are you looking for a job where you can create real social impact without leaving the house?

Join our Telephone Fundraising team, where every call helps support life-changing work. We proudly fundraise on behalf of some of the UK’s best-known charities, helping raise awareness and money to improve lives every day. We offer full training, ongoing coaching and guidance to help you reach your full potential. So, if you are a socially minded, good communicator who is committed to making a lasting difference by building relationships and through exceptional supporter care, we want to hear from you!

What we’re looking for from you: Key Responsibilities

As a Telephone Fundraiser, you will be the compassionate and persuasive voice of our charity partners, responsible for:

Supporter Experience: Engaging existing supporters through personalised calls to maintain and deepen their connection to the cause.
Securing Support: Clearly and effectively communicate the urgency of our campaigns and successfully secure one-off or regular donations.
Empathy and Advocacy: Articulating and understanding, the key issues faced by the charities and explaining precisely how the supporter's contribution makes a lasting, tangible difference.
Supporter Care: Delivering exceptional care by listening attentively, handling enquiries with empathy, and connecting with supporters.
Administrative Excellence: Accurately recording call outcomes, donation details, and any necessary supporter feedback into our database

What we’re looking for: Skills and Experience:

The most successful candidates will possess a blend of strong communication skills and professional discipline:

Essential Skills

Relationship Management: Excellent proven ability to build rapport and manage relationships with a diverse range of individuals over the phone.
Influencing Skills: Strong interpersonal, negotiating, and influencing skills to effectively motivate supporters.
Communication: Ability to communicate personably and effectively, with confidence and fluency, both verbally and in writing.
Organisation: Excellent organisation, administrative, and prioritising skills, with the ability to work independently to multiple deadlines.
Technical Competency: Proficient in Microsoft Office, particularly Excel and Word, with experience of using diallers.
Teamwork: A strong commitment to supporting colleagues and contributing positively to a remote team culture.

Highly Desirable Experience

Previous Fundraising: Experience in telephone fundraising, or related sales/customer service roles. 2+ years of fundraising experience is required to qualify for the Senior Fundraiser role
Target-Driven Environment: Proven history of working successfully in a role that involves meeting performance goals or targets.
Contact Centre Experience: Previous experience in a high-volume call centre or contact environment is a significant benefit.
Remote Working: Experience of working remotely from home, and keeping motivated
Home-Working Requirement

Home-Working Requirement

To successfully perform this remote role, you must have the following setup from day one:

A reliable, strong internet connection with an ethernet cable to connect directly to your router.
A dedicated, quiet, and private home-working space free from background noise.
A personal laptop or PC that is under 5 years old.
A high-quality headset for making and receiving calls.

What we offer:

Job Type: Full-time
Hours: Positions of 28 or 35 hours per week
£13.45 per hour starting rate with promotional opportunities.
Experienced fundraisers with at least 2 years of fundraising experience may start at our senior fundraising rate of £14.50 per hour
Work-from-home with flexible shifts
Four-weekly pay, with access to 50% of your earnings via Employment Hero after the first 12 weeks of employment
Supportive team culture and plenty of opportunities for progression
Monday to Friday only: No weekend or bank holiday work
Shift patterns: Monday - Thursday: 12.30pm - 4.00pm / 4.30pm - 8.00pm Friday: 10.30am - 2.00pm / 2.30pm - 6.00pm

If you're a people-person who wants to do meaningful work in a flexible and supportive environment, we want to hear from you!

Company Overview

Since 2015, our team of specialist fundraisers have raised millions of pounds for incredible causes, through their inspiring conversations and supporter focused calls.

Quick apply

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customer experience specialist jobs in cardiff, wls

Telephone Fundraiser - Full Time Contract (Remote)