Hospitality service support Work, Jobs in Cardiff, Wls (with Salaries)

Deputy Manager
Ronald McDonald House —Cardiff
- £27,000 a year
- Weekend availability
- Management
- Microsoft Office
- Administrative experience
Quick apply
12d
Waiting Staff
Banana Tree —Cardiff
- Up to £12.71 an hour
- Part-time
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
4d
Hospitality Team — The Murmur | Cardiff & Vale of Glamorgan
The Murmur (DP) ltd —Cardiff
- Temporary
- Hospitality
- Bar
- Management
Quick apply
7d
Nights Team Member
Premier Inn —Cardiff
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
4d
Customer Service/Sales Representative
Family First Professionals —Cardiff
- From £12.71 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Referral programme
Quick apply
4d
Waiter/Waitress
Pizza Express —Cardiff
- £9.00 - £17.21 an hour
- Part-time
- No experience needed
- Referral programme
Domestic Support Assistant
McCarthy & Stone —Cardiff
- £12.85 an hour
- Part-time
- Customer service
- In-person
- Restaurant
- Employee discount
- Life insurance
Quick apply
8d
ZIP - Team Member
Premier Inn —Cardiff
- Up to £13.06 an hour
- Full-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
3d
Customer Service Advisor
Link Financial —Caerphilly
- £26,000 - £28,500 a year
- Full-time
- Customer service
- English
- Administrative experience
- Employee assistance programme
- Employee discount
Chief Operating Officer (Hospitality)
Catal Kaya Hospitality Group —Cardiff
- £6,200 - £14,300 a month
- Full-time
- Hospitality
- Management
- Supervising experience
- Health & wellbeing programme
Quick apply
13d
Front Of House Assistant
The Botanist —Cardiff
- £11.25 - £12.71 an hour
- Part-time
- Bar
- Restaurant
- Employee discount
5d
Food and Beverage Assistant
The Angel Hotel —Cardiff
- £12.71 an hour
- Hospitality
- Bar
- Customer service
- Employee discount
- Referral programme
Quick apply
6d
Events Executive
The Celtic Collection —Newport
- £14.13 an hour
- Full-time
- Hospitality
- Sales
- Organisational skills
Deputy Manager
Hickory's Smokehouse —Cardiff
- £38,000 - £43,000 a year
- Full-time
- Restaurant
- School
- Health & wellbeing programme
- Employee discount
Quick apply
Part Time Team Member
Powerleague —Cardiff
- Part-time
- Hospitality
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Food & Beverage Assistant
voco —Cardiff
- £13.15 an hour
- Bar
- Hotel
- Restaurant
- Employee discount
- Life insurance
Customer Experience & Operations Executive
Boyce Group —Newport
- Up to £28,000 a year
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
5d
Food and Beverage Associate
The Celtic Collection —Newport
- £12.72 an hour
- Full-time
- Resort
- Employee discount
10d
Instore Team Member
Domino's —Cardiff
- £8.00 - £12.71 an hour
- Weekend availability
- Hospitality
- IT
- Communication skills
Assistant Manager
Starbucks —Cardiff
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme

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hospitality service support jobs near cardiff, wls

Deputy Manager

Ronald McDonald House -
Cardiff

Quick apply

Job details

Permanent | Full-time
£27,000 a year
12 days ago

Qualifications

Management
Microsoft Office
Administrative experience
Supervising experience
IT
Leadership

Full job description

Job Role:

The Deputy Family Service Manager supports the day-to-day running of the House, providing visible leadership across shifts and helping to maintain a well-managed environment for families, employees, volunteers and visitors.

The Deputy holds delegated operational responsibility for the House, resolving day-to-day issues using initiative and sound judgement and escalating high-risk or out-of-scope matters to the Family Service Manager. The role includes participation in an on-call rota.

The Deputy supports safeguarding practice within the House, in line with procedure.

Key Responsibilities:

House Leadership & Operational Oversight

Oversee day-to-day House operations across shifts, ensuring a safe, consistent and welcoming service.
Act as a senior point of contact for families, employees, volunteers and contractors; resolve issues and manage incidents within delegated authority.
Coordinate occupancy, room readiness and move-ins/move-outs, ensuring accurate records and smooth turnaround.
Ensure clear handovers and logging of actions/decisions to maintain continuity and risk management.

Family Services & Wellbeing

Build positive, professional relationships with families, providing practical support and signposting within appropriate boundaries.
Respond sensitively to families experiencing stress, trauma or crisis, maintaining confidentiality and professional standards.
Handle concerns and complaints promptly; address inappropriate behaviour in line with House guidelines and escalate where required.

Safeguarding & Incident Response

Act as the House's Safeguarding Support (Level 2), working with the Family Service Manager (Safeguarding Champion) and following escalation pathways.
Respond to safeguarding concerns, incidents or disclosures in line with procedure, including taking immediate action where there is an urgent risk of harm.
Record concerns/incidents accurately, promptly and factually, ensuring information is stored/handled appropriately.
Support employees and volunteers to understand and follow safeguarding procedures, including signposting to training and guidance.

People Management & Team Leadership

Line manage Family Services Assistants and Maintenance Operatives (as applicable), setting clear priorities and expectations.
Support rotas, induction and training; provide coaching and feedback to ensure consistent standards across shifts.
Identify performance, conduct or wellbeing concerns early and escalate to the Family Service Manager for formal processes, in line with HR policy.

House Standards, Safety & Compliance

Maintain high standards of safety, cleanliness and presentation across the House, taking action and following up to completion.
Complete routine health and safety checks, report hazards promptly and ensure actions are logged and progressed.
Coordinate maintenance and repairs with colleagues/contractors and ensure compliance with policies and emergency procedures.

Person Specification:

Essential

Experience supervising others and supporting performance through coaching, feedback and clear expectations
Experience working in a customer-facing, care, hospitality or family support environment, including handling sensitive situations
Good working knowledge of health & safety responsibilities and the ability to follow procedures and complete checks
IT confidence (e.g., Microsoft Office) and ability to use digital systems for records, rotas and reporting
Well organised and adaptable, with strong administrative skills and attention to detail (including accurate record keeping)

Desirable

Previous experience in a safeguarding-focused environment (e.g., children, families, health or social care settings)
Experience working in a shift-based environment, including weekend working and/or participating in an on-call rota

Additional Requirements

DBS check required.
Participation in weekend working and an on-call rota.
Commitment to RMH values, safeguarding and promoting the welfare of children and vulnerable adults.

Quick apply

Refine Your Search

hospitality service support jobs in cardiff, wls

Deputy Manager

Waiting Staff

Hospitality Team — The Murmur | Cardiff & Vale of Glamorgan

Nights Team Member

Customer Service/Sales Representative

Waiter/Waitress

Domestic Support Assistant

ZIP - Team Member

Customer Service Advisor

Chief Operating Officer (Hospitality)

Front Of House Assistant

Food and Beverage Assistant

Events Executive

Deputy Manager

Part Time Team Member

Food & Beverage Assistant

Customer Experience & Operations Executive

Food and Beverage Associate

Instore Team Member

Assistant Manager

I want to receive the latest job alerts for hospitality service support in cardiff, wls

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