Insurance claims Work, Jobs in Cardiff, Wls (with Salaries)

Customer Experience Adviser - Sensitive Claims
LegalAndGeneral —Cardiff
- £24,720 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
4d
Customer Experience Adviser - Sensitive Claims
Legal & General Investment Management —Cardiff
- £24,720 a year
- Communication skills
- Employee discount
3d
Paralegal - Insurance Litigation
DAC Beachcroft —Newport
- Analysis skills
- Communication skills
Quick apply
Adjusting Executive
Sedgwick —Cardiff
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
HR and Office Administrator
Wastesavers Ltd —Newport
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- English
- Administrative experience
- Driving
- Free parking
- Work from home
Quick apply
2d
Paralegal - Asbestos
Thompsons Solicitors —Grangetown
- £27,690 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
12d
Paralegal - Corporate Insurance and Risk
DAC Beachcroft —Newport
- Hybrid work
- Organisational skills
Quick apply
5d
Claims Training Coach
DAS UK Group —Bedwas
- Hybrid work
- Mentoring
- Organisational skills
- Financial services
- Employee discount
Underwriting Auditor
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
Quick apply
10d
Senior Risk Pricing Analyst
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Referral programme
Quick apply
Underwriting Auditor
Legal & General Investment Management —Cardiff
- Analysis skills
- Employee discount
10d
Senior Life Medical Underwriter
Legal & General Investment Management —Cardiff
- Hybrid work
- Sales
- Communication skills
- Employee discount
Information Governance Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
Reconciliations Team Leader
Sedgwick —Cardiff
- Full-time
- Management
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Paralegal - Complex Injury
DAC Beachcroft —Newport
- Organisational skills
- Communication skills
Quick apply
Business Support Administrator
Tokio Marine HCC —Bridgend
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
2d
Paralegal - EL/PL
DAC Beachcroft —Newport
- Time management
Quick apply
Legal Cashier
Harding Evans Solicitors —Newport
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Life insurance
Quick apply
4d
Housing support worker - Newport
Nacro —Newport
- £26,807 - £27,807 a year
- Call to connect
- Microsoft Outlook
- Travel
- Organisational skills
10d

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Customer Experience Adviser - Sensitive Claims

LegalAndGeneral
Cardiff

Quick apply

Job details

Full-time
£24,720 a year
4 days ago

Benefits

Company pension
Employee discount
Car scheme

Qualifications

Communication skills

Full job description

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

If you enjoy working collaboratively, adapting to different tasks, and making a real difference to customer outcomes, this could be the role for you. As a Customer Experience Advisor in our Sensitive Claims team, you’ll play a key role in supporting our Retail Operations by building trust, showing empathy, sharing knowledge, and ensuring every interaction leaves customers feeling valued and understood. This role attracts a salary of £24,720.

What you'll be doing:

Delivering outstanding customer experiences across telephony, email, and written correspondence
Complying with regulatory and internal processes to protect customers, colleagues, and the business
Taking ownership of customer interactions and collaborating with colleagues to deliver personalised outcomes
Identifying, prioritising and resolving complaints while learning from feedback
Spotting opportunities to improve processes and enhance the customer journey
Using in‑depth product and system knowledge to support customers and colleagues
Providing customers with timely, relevant information to help them make effective financial decisions
Working flexibly across teams when required to meet customer needs

Who we're looking for:

Strong understanding of different customer types and how their needs may vary. Due to the sensitive nature of these conversations we are looking for individuals with a caring and compassionate nature
Excellent attention to detail and the ability to record and report information accurately
Confidence in learning and adapting to multiple systems and processes
Proven ability to prioritise and manage queries effectively
Strong written and verbal communication skills
Good commercial awareness and sound judgement
Ability to build effective relationships and influence a wide range of people
A collaborative mindset with flexibility to support different teams when needed

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Healthcare Plan (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
There are many discounts we offer – both for our own products and at a range of high street stores and online
We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

Quick apply

Refine Your Search

insurance claims jobs in cardiff, wls

Customer Experience Adviser - Sensitive Claims

Customer Experience Adviser - Sensitive Claims

Paralegal - Insurance Litigation

Adjusting Executive

Customer Experience Coordinator

HR and Office Administrator

Paralegal - Asbestos

Paralegal - Corporate Insurance and Risk

Claims Training Coach

Underwriting Auditor

Senior Risk Pricing Analyst

Underwriting Auditor

Senior Life Medical Underwriter

Information Governance Manager

Reconciliations Team Leader

Paralegal - Complex Injury

Business Support Administrator

Paralegal - EL/PL

Legal Cashier

Housing support worker - Newport

I want to receive the latest job alerts for insurance claims in cardiff, wls

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