Scheduling Work, Jobs in Cardiff, Wls (with Salaries)

Outpatient Appointment Coordinator
Velindre University NHS Trust —Cardiff
- £28,819 - £31,626 a year
- Full-time
- University
- Communication skills
2d
Administration Assistant
Velindre University NHS Trust —Cardiff
- £26,813 - £27,890 a year
- Part-time
- University
2d
Part Time Administrator
Roos Cardiff —Cardiff
- £15 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Quick apply
3h
BMW Service Bookings Administrator
Sytner —Cardiff
- Employee discount
Recruitment Partner (entry/graduate level)
Hoop Recruitment —Cardiff
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Databases
- Business development
- Health & wellbeing programme
- Annual leave
Quick apply
Team Member
Popeyes UK —Cardiff
- £8.00 - £12.71 an hour
- Full-time
- Serving
- No experience needed
- Employee discount
Quick apply
Executive Assistant, Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Organisational skills
4d
Customer Service Agent - Sainsburys
Ecolab Inc. —Caerphilly
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
10d
Office Administrator
ELBE INDUSTRIAL TYRES —Taff's Well
- From £25,420 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Inventory control
Quick apply
3d
Executive Assistant
Hodge Bank —Cardiff
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Property Services & Residential Operations Specialist
MyDomus Property Services UK Ltd. —Cardiff
- £47,000 a year
- Administrative experience
- Data entry
- Organisational skills
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Legal Assistant - Residential
HCB Widdows Mason —Cardiff
- Microsoft Word
- Organisational skills
- Communication skills
Quick apply
13d
Receptionist
North Cardiff Medical Centre —Cardiff
- £12.71 an hour
- Full-time
- Computer literacy
- Administrative experience
- Data entry
- Free parking
Quick apply
ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER
INDITEX —Cardiff
- Full-time
- Customer service
- Retail management
- Cash handling
Quick apply
Project Coordinator – Solar PV & Battery Installations | £30,000–£34,000
Green Energy Solar —Cardiff
- £30,000 - £34,000 a year
- Full-time
- Inventory control
- Administrative experience
- Travel
- Free parking
- Referral programme
Quick apply
Gym Team Member
Fitness Quarter —Cardiff
- £12.71 an hour
- Part-time
- Customer service
- First Aid Certification
- Cleaning
- Free parking
- Store discount
Quick apply
12d
PMO Officer (Full-time, fixed-term - 12 months)
iCoTech Services —Cardiff
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- SharePoint
- Annual leave
Quick apply
Crew Scheduler
Harding+ —Avonmouth
- Full-time
- Microsoft Word
- Human resources
- Organisational skills
- Annual leave
Quick apply
12d
L&D Administrator
Capital Law —Cardiff
- £26,910 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Annual leave
- Referral programme
Scheduler
SOCOTEC UK & Ireland —Bridgend
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Outpatient Appointment Coordinator

Velindre University NHS Trust
Cardiff

Apply Now

Job details

Full-time
£28,819 - £31,626 a year
2 days ago

Qualifications

Customer service call handling
Integration of care pathways
Inbound customer enquiry call handling
Patient appointment coordination
Patient service
Appointment booking and call handling
Communication skills
Welsh

Full job description

The individual will play a key role in delivering a high quality service at Velindre Cancer Centre. The post holder will work within the Outpatient Service Appointment Booking Team ensuring that all outpatient activity is managed accurately and in a timely manner to support and manage the patient pathway in line with clinical instruction and departmental processes.

Responsible for booking, processing and monitoring outpatient activity, including new patient, follow-up and pre- treatment appointments in conjunction with scheduling of blood tests etc based on clinical request.

Using self management to manage and prioritise time and workload, working primarily independently and on own initiative with minimal supervision to carry out the duties of the post working closely and communicating effectively and working closely with the other members of clinical and administrative teams. Being able to organise workload without supervision, adapting daily work plan to meet rapidly changing priorities where the workload is unpredictable.

The post will require considerable patient contact (by telephone) therefore excellent verbal communication skills are required.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Responsible for the provision of a comprehensive day to day outpatient booking, processing and scheduling service for patients referred to Velindre Cancer Centre. This includes new patient, follow-up and pre treatment outpatient appointments, agreeing appointment dates and times with patients over the telephone and sending out appointment letters, test request forms and information booklets promptly.

To ensure that the booked outpatient appointment is made as per clinical instruction.

To communicate effectively with empathy and confidentiality when speaking with patients

Deal with telephone calls relating to outpatient appointments, complaints and concerns, for example – responding to unhappy patients who have had clinic appointments rescheduled due to consultants’ unavailability or responding to anxious patients who are worried about their appointment/ treatment

Ensuring attention to detail when booking appointments, checking patient are booked into the correct slots and the correct information is sent regarding where, when and how to attend (ie face to face or virtually).

At Velindre University NHS Trust, we are proud to deliver specialist services across Wales through the Velindre Cancer Centre and Welsh Blood Service, supported by our corporate teams and partnerships with NHS Wales Shared Services Partnership and Health Technology Wales.

As we look to the future, we are preparing for the opening of the new Velindre Cancer Centre (nVCC) in Spring 2027—an exciting milestone that will transform cancer care for our population. Located within easy reach of the vibrant city of Cardiff and the stunning Brecon Beacons, we offer a unique working environment that combines innovation, collaboration and an excellent quality of life.

Since our formation in 1994, our dedicated workforce has remained committed to delivering the principles of prudent healthcare across a wide range of roles. We continue to play a vital role in our communities and have ambitious plans to further improve the services we provide.

Everything we do is underpinned by our Trust values. We are caring , respectful , and accountable in how we work with patients, donors, partners and each other—ensuring we deliver the highest standards of care while continuously striving to improve.

If you want to work for an organisation that makes a real difference, embraces innovation, and offers rewarding career opportunities in an inspiring setting, Velindre University NHS Trust is the place for you.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

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