Senior support specialist Work, Jobs in Cardiff, Wls (with Salaries)

Customer Support Specialist
ExpenseIn —Cardiff
- £28,000 - £30,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
1d
Senior Business Support Administrator
Menzies LLP —Cardiff
- Organisational skills
- Banking
- Time management
Crown Court Clerk - Cardiff
HM Courts & Tribunal Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
6d
Lead HR Business Partner
Cardiff Metropolitan University —Cardiff
- £53,301 - £61,759 a year
- Full-time
- Human resources
- School
- Annual leave
2d
Travel Sales Consultant
Trailfinders —Cardiff
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Senior Support Worker
Aaura Care Group —Whitchurch
- £31,500 a year
- Full-time
- In-person
- Care plans
Quick apply
2d
Senior Support Worker
Priory Group —Newport
- £13.95 an hour
- Full-time
- Maintenance
- English
- IT
- Free parking
- Annual leave
Operational Support Officer
HM Courts & Tribunal Service —Cardiff
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
12d
Welsh Language Specialist - Freelance AI Trainer Project
Meridial —Cardiff
- £8 - £65 an hour
- Remote
- AI
- Communication skills
- Teaching
- Annual leave
Digital Communications Officer
Cardiff and Vale University Health Board —Cardiff
- £32,557 - £39,631 a year
- Full-time
2d
Programme Manager, Food Sense Wales
Cardiff and Vale University Health Board —Cardiff
- £58,379 - £65,723 a year
- Part-time
- English
Senior Beauty Specialist
Boots —Cardiff
- £27,261 - £31,200 a year
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Individual Giving Manager
City Hospice —Cardiff
- £39,000 a year
- Weekend availability
- Microsoft Outlook
- Microsoft Office
- Administrative experience
Quick apply
5d
Senior Learning Experience Designer
BBC —Cardiff
- Up to £70,000 a year
- Full-time
- Mentoring
Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Nurse for Health Protection Operational
Cwm Taf Morgannwg University Health Board —Bridgend
- £58,379 - £65,723 a year
- Part-time
- IT
- Leadership
8d
Behaviour Therapist
The Behaviour Clinic —Cardiff
- £60 - £75 an hour
- Childcare
- Master's degree
- Working with children
Quick apply
8d
Senior Support Worker
M&D Care —Hirwaun
- £14.72 - £15.02 an hour
- Full-time
- English
- Driving
- Communication skills
- Referral programme
Quick apply
8d
HR Generalist
Antiverse —Cardiff
- Full-time
- Human resources
- Flexible schedule
- Referral programme
9h
Manager
Aaura Care Group —Whitchurch
- £44,000 a year
- Full-time
- Continuous improvement
- Driving
- In-person
Quick apply
2d

I want to receive the latest job alerts for senior support specialist in cardiff, wls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior support specialist jobs near cardiff, wls

Customer Support Specialist

ExpenseIn
Cardiff

Quick apply

Job details

£28,000 - £30,000 a year
1 day ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

XML
Customer service
Microsoft Office
Communication skills

Full job description

The Company

Founded in 2015, ExpenseIn set out to make expense management easier and less frustrating, replacing time-consuming, paper-based processes with a smarter, faster solution. As we grew, we introduced new modules like invoice management, carbon reporting, and volunteer expense claims - all designed to save businesses time and hassle.

Today, we help companies in over 50 countries process more than a million expenses every month. In January 2025, we were acquired by AccountsIQ and are now part of the AIQ Group. Alongside AccountsIQ, a cloud-based financial management platform, we continue to innovate and scale, helping businesses take control of their finances with smarter, more connected solutions.

The Role

Reporting to the Head of Service Delivery, we're seeking a Customer Support Specialist to join the UK's leading cloud-based expense management solution. You'll be responsible for providing first-class support to all users of the system. Your detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure that you provide a tailored and excellent service. You are passionate about showcasing your technical product knowledge in a customer-centric environment.

What you'll be doing:

Working as part of a busy operational team delivering first-class service to all company stakeholders and customers.
Guiding customers on best practices of expense management and HMRC expense regulations.
Performing regular user acceptance testing on new features and feature enhancements on both the ExpenseIn mobile app and web portal.
Supporting new and existing customers with patience through various communications channels, including but not exclusive to Live Chat, email, and telephone.
Supporting customers using ExpenseIn's Card Issuing product.
Guiding and supporting users of ExpenseIn products while transferring system knowledge with an excellent and adaptable education style in line with ExpenseIn Support's tone of voice.
Maintaining full product knowledge of services and features.
Continuously improving the customer-facing learning material to a high-quality standard.
Adhering to company policies and procedures while contributing to departmental continuous improvement.
Working closely with our technical teams to help identify and resolve system issues in line with business-as-usual SLAs and OLAs.
Maintaining and enriching the support knowledge base.

What you'll need:

Experience in working within a fast-paced customer service SaaS environment.
Passion and enthusiasm for delivering exceptional customer service.
Excellent verbal and written communication skills.
Advanced skills using Microsoft Office 365.
Understanding of different file formats, including TXT, CSV, XML, and Excel workbooks.

What's the hiring process?

An initial Teams video call with our People team to discuss your application.

A Teams video interview with the Head of Service Delivery and our Senior Support Specialist - the interview will consist of a task which you'll be briefed on ahead of the interview.

When is the closing date?

The role will close for applications at 5pm on Friday 26th June.

Why work with us?

AIQ Group is a multi-product SaaS business, bringing together ExpenseIn and AccountsIQ, and recently ranked #477 in the Financial Times FT1000 list of Europe's fastest-growing companies in 2026.

As a forward-thinking and collaborative organisation, we combine drive, energy and ambition with a supportive, down-to-earth culture that enables people to do their best work. Our TEAM values (Together, Energy, Action, and Mindset) sit at the core of how we work and grow as a business.

Following a €60M investment in 2024, it's an exciting time to join the group as we continue to scale, enhance our products, and elevate the service we provide to our customers.

Some of our perks

28 days annual leave + bank holidays + your birthday off
Hybrid working from London or Dublin offices
Working from abroad - up to 6 weeks per calendar year
Private Health Insurance
5% Pension contribution
Life Assurance - 4 x Salary
Income Benefit
Wellbeing initiatives

By submitting your application, you agree that AccountsIQ Group may collect your personal data for recruiting, global organisation planning, and related purposes. AccountsIQ Group's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over AccountsIQ Group's use of your personal information.

Quick apply

Refine Your Search

senior support specialist jobs in cardiff, wls

Customer Support Specialist

Senior Business Support Administrator

Crown Court Clerk - Cardiff

Lead HR Business Partner

Travel Sales Consultant

Senior Support Worker

Senior Support Worker

Operational Support Officer

Welsh Language Specialist - Freelance AI Trainer Project

Digital Communications Officer

Programme Manager, Food Sense Wales

Senior Beauty Specialist

Individual Giving Manager

Senior Learning Experience Designer

Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services

Senior Nurse for Health Protection Operational

Behaviour Therapist

Senior Support Worker

HR Generalist

Manager

I want to receive the latest job alerts for senior support specialist in cardiff, wls

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected