Complaints manager Work, Jobs in Cardiff (with Salaries)

Governance Manager
Drive Ltd —Nantgarw
- £40,571 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
7d
Mindplace Centre Manager - Cardiff
Bupa —Cardiff
- From £43,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Gym membership
- Life insurance
Quick apply
9h
Contact Centre Team Manager
BUUK Infrastructure —Cardiff
- £34,143 a year
- Hybrid work
- Microsoft Excel
- Management
- Customer service
Governance Manager
Drive —Cardiff
- £40,571 a year
- Full-time
- Hybrid work
- Annual leave
7d
Store Manager
Aldi —Cardiff
- £52,910 - £69,000 a year
- Annual leave
Policy Team Leaders
Food Standards Agency —Cardiff
- £58,279 - £71,585 a year
- Temporary
- Remote
- Presentation skills
5d
Operations Manager
Grange Pavilion —Cardiff
- £31,000 a year
- Weekend availability
- Management
- Administrative experience
- Supervising experience
Quick apply
6d
Agency Appointments Manager
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Employee discount
Quick apply
11h
Principal Delivery Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
5d
Key Account Manager
Admiral —Cardiff
- Weekend availability
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
Agency Appointments Manager
Legal & General Investment Management —Cardiff
- Financial services
- Communication skills
- Employee discount
8h
Pathology Governance Manager
Aneurin Bevan University Health Board —Newport
- £58,379 - £65,723 a year
- Full-time
- English
- Analysis skills
- Presentation skills
- Paid training
9d
Senior Compliance Manager (12 month FTC)
Starling —Cardiff
- Hybrid work
- Management
- Analysis skills
- Financial services
- Annual leave
- Employee discount
Quick apply
2d
Quality Improvement Lead
Cytiva —Cardiff
- Full-time
- Engineering
- No degree
13d
Community Safety Officer
Trivallis —Pontypridd
- £42,754.45 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
9d
General Manager
CWRT BLEDDYN HOTEL & SPA —Usk
- £55,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
14d
Nutrition Science Adviser
Food Standards Agency —Cardiff
- £34,955 - £37,151 a year
- Temporary
- Remote
- Presentation skills
- Communication skills
5d
Dealer Recoveries Associate
Aldermore Bank PLC —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
5d
Customer Services Advisor
BUUK Infrastructure —Cardiff
- £26,265 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
7d
Responsible Individual ( Regulated Homecare Provider )
Perfect Pal Healthcare Ltd —Cardiff
- £20 - £25 an hour
- Part-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Free parking
- Referral programme
Quick apply
8d

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Governance Manager

Drive Ltd -
Nantgarw

Quick apply

Job details

Permanent | Full-time
£40,571 a year
7 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Annual leave
Company pension
Employee discount
Enhanced maternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Quality assurance
Bachelor's degree

Full job description

Governance Manager

Location: Nantgarw (hybrid working)
Hours: Full-time (37.5 hours per week)
Salary: £40,571
Closing date: Monday 29th June
Interviews: Wednesday 8th July

At Drive, we support adults with learning disabilities, autism and mental health needs to live the life that matters to them. Our work is values-driven, person-centred and rooted in doing things well.

We are looking for a Governance Manager to join us in a key senior role, ensuring we remain safe, compliant and well-governed as we continue to grow.

The role

This is a pivotal role at the heart of the organisation, with responsibility for governance, regulatory compliance and data protection across Drive.

You’ll report to the Director of Finance & Corporate Services and work closely with our Board of Trustees and senior leadership team, playing a key role in how the organisation is run and how decisions are made.

You’ll lead on governance processes and Company Secretary support, ensuring Board and Committee activity runs effectively, while also acting as our Data Protection Officer and overseeing landlord compliance. Alongside this, you’ll bring together insight from complaints, compliments and stakeholder feedback to support learning and continuous improvement.

You’ll also lead a small team, manage a budget, and contribute to wider business planning – helping to create a culture where strong governance supports good outcomes for the people we support.

What you’ll do

Lead governance – coordinate Board and Committee processes, ensuring meetings, papers and decisions run smoothly
Ensure compliance – oversee regulatory requirements, returns, registers and governance records
Act as Data Protection Officer – embedding GDPR across the organisation and supporting colleagues to work safely and confidently
Oversee landlord compliance – ensuring we meet our responsibilities under the Renting Homes (Wales) Act
Turn data into insight – manage compliments, complaints and stakeholder feedback, producing meaningful reports for the Board
Strengthen how we work – coordinate policy reviews and governance processes
Work collaboratively – lead a small team, manage a budget and contribute to business planning across Drive

About you

You’ll bring experience of governance and working with Boards or senior leaders, alongside a strong understanding of data protection and regulatory compliance.

You’ll be confident managing a wide range of responsibilities – from Board processes and compliance requirements to reporting and organisational systems – and able to prioritise effectively.

You’ll also be someone who builds positive relationships, communicates clearly, and brings structure, clarity and integrity to your work, supporting others to do the same.

Most importantly, you’ll care about doing things well and share our commitment to high-quality, person-centred support.

Additional information

This role includes attending evening Board meetings (planned in advance) and travel across South Wales.

Why join us?

This is more than a governance role.

You’ll play a key part in shaping a values-driven organisation, where strong governance underpins everything we do.

We offer flexible and hybrid working, generous annual leave, and opportunities for ongoing professional development.

Pay: £40,571.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Work Location: Hybrid remote in Nantgarw

Quick apply

Refine Your Search

complaints manager jobs in cardiff

Governance Manager

Mindplace Centre Manager - Cardiff

Contact Centre Team Manager

Governance Manager

Store Manager

Policy Team Leaders

Operations Manager

Agency Appointments Manager

Principal Delivery Manager

Key Account Manager

Agency Appointments Manager

Pathology Governance Manager

Senior Compliance Manager (12 month FTC)

Quality Improvement Lead

Community Safety Officer

General Manager

Nutrition Science Adviser

Dealer Recoveries Associate

Customer Services Advisor

Responsible Individual ( Regulated Homecare Provider )

I want to receive the latest job alerts for complaints manager in cardiff

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