It business partner Work, Jobs in Cardonald, Glg (with Salaries)

Service Delivery Manager (Scotland)
North —Renfrew
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
IT EUC Team Leader
City Facilities Management (UK) —Glasgow
- Full-time
- Google Suite
- Continuous improvement
- Travel
- Work from home
- Employee discount
9d
Operations & Logistics Coordinator
Sarkar Tactical —Glasgow
- £28,000 - £30,000 a year
- Full-time
- Spanish
- Military
- English
- Free parking
Quick apply
7d
Senior Data Analytics & GIS Officer (Full Time) (Permanent)
Renfrewshire Council —Paisley
- £51,647 - £54,786 a year
- Analysis skills
- No degree
- IT
10d
Software Asset Manager
Arnold Clark —Glasgow
- £0.01 a year
- Monday to Friday
- Hybrid work
- Supervising experience
- Team management
- Employee discount
Quick apply
IT Field Technician
FOODHUB —Glasgow
- £32,627 a year
- Full-time
- Maintenance
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
6d
Operations Director
OCS Group —Glasgow
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Business development
- Referral programme
Quick apply
Power BI Developer (Bellshill)
ETB Technologies —Bellshill
- From £38,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Databases
- Annual leave
Quick apply
7d
Software Applications Engineer
Gallifordtry —Paisley
- Full-time
- Programmable logic controllers
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
Operational Technology Cyber Security Consultant (All Levels)
Amentum —Glasgow
- Full-time
- Travel
- Communication skills
- Employee assistance programme
Senior IT Service Manager
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
Cyber Security Analyst
Scottish Government —Glasgow
- £62,111 - £77,439 a year
- Full-time
- Presentation skills
2d
IT Delivery Director
V.Group —Glasgow
- Computer Science
- Agile
- IT
IT Field Engineer
Balfour Beatty —Glasgow
- Hybrid work
- Annual leave
5d
Windows Engineer
Accenture —Glasgow
- Full-time
- Azure
- Oracle
- Windows
Senior Software Engineer
Phlo Digital Pharmacy —Glasgow
- £58,000 - £65,000 a year
- Full-time
- Hybrid work
- Mentoring
- Software development
- In-person
- Annual leave
- Work from home
Quick apply
20h
Assurance and Control Analyst
Scottish Power —Glasgow
- £55,200 - £69,000 a year
- No degree
- Annual leave
- Employee discount
6d
Postperson with Driving
Royal Mail Group —Glasgow
- £13.68 an hour
- Part-time
- Customer service
- Employee discount
7d
GIS Data & Research Analyst (Full Time) (Temporary)
Renfrewshire Council —Paisley
- £46,957 - £49,366 a year
- Temporary
- Analysis skills
- No degree
- Communication skills
2d

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it business partner jobs near cardonald, glg

Service Delivery Manager (Scotland)

North -
Renfrew

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme

Qualifications

Microsoft Powerpoint
Microsoft Word
ITIL Certification
Microsoft Excel
CCTV
Project management
Contracts
Financial management
Communication skills
PRINCE2 Certification

Full job description

Job Title:Service Delivery Manager

Location: Scotland

Salary: Competitive

Type: Permanent

Sector: PubliC Sector

Job Description

Service Delivery Manager

Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels.
As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence.
As a customer facing role, a North Service Delivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North Service Delivery Manager will be expected to maintain excellent customer relationships, a deep client understanding and technical awareness of key supported systems and be able to identify customer issues and needs and work with the business to resolve.
Both an organisational and technical role, working alongside on-site and remote personnel to ensure the highest c-sat standards are achieved and maintained, and new business opportunities are identified and developed.
Be a North brand ambassador.

Responsibilities

Act as a main point of contact for select number of contracted service clients
Ensure processes and procedures are in place to support excellent service delivery and carry out regular reviews of these processes to ensure continuous improvement
Carry out regular service reviews (at intervals determined by the contract and ad hoc as required) and take responsibility for actions which arise
Liaise with business functions to monitor and measure service performance for each function in line with contract and client expectations
Provide the client with technical advice and guidance in line with supported systems
Take ownership of critical incidents and assist in coordination of all parties to ensure swift resolution
Manage improvement strategies with the client and action these
Supervise delivery of works and liaise with PMO to ensure delivery standards are maintained
Supervise call queues and ticket levels to ensure swift resolution and escalate any concerns
Account profitability, understanding the resources and costs required, and utilised, in the delivery of the contract
Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract
Contribute to a quarterly business review with large customers
Contribute to the implementation of Service Improvement Plans for jeopardy contracts

Qualifications
For development purposes the following knowledge, skills and experience are required.

List of skills & experience.

Have worked in a Managed Service environment with working knowledge of Physical Security .
Technically aware of the technology stack for which North is delivering the managed service Physical security Systems .
Previous knowledge with Physical Security essential - CCTV, Access Control & Fire Systems .
Strong service management and planning skills.
Understand commercial issues.
Financial management awareness.
Good working knowledge of Microsoft applications e.g. Word, Excel, PowerPoint, etc.
Ability to manage a multi-skilled service delivery team both internal and via partners.
Excellent communication skills.
Ability to meet strict deadlines.
An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle.
Project Management experience and qualification, Prince 2 or equivalent would be an advantage.
Ability to use data analytics to drive focus and service improvements.

Benefits

We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector , including:

Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs
Employee assistance programmes

How to Apply

If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form .

We can only accept candidates who have the Right To Work in the UK

www.north.tech

Apply Now

Refine Your Search

it business partner jobs in cardonald, glg

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