Business development specialist Work, Jobs in Carlisle, Cma (with Salaries)

Customer Outcomes Specialist
InvestAcc Pension Administration Limited —Carlisle
- £27,000 - £28,000 a year
- Full-time
- Customer service
- Accounting
- IT
- Free parking
- Life insurance
Quick apply
4d
IT Technician
Caterite Food and Wineservice Ltd —Cockermouth
- Full-time
- Customer service
- Travel
- IT
- Free parking
- Employee discount
Quick apply
5d
Hire Controller
GAP Group —Carlisle
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Quick apply
Operations Team Member
Marshalls PLC —Penrith
- £30,496 - £32,707 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Quick apply
1d
Trainee QS
Story Contracting —Carlisle
- Part-time
- Hybrid work
- Communication skills
5d
Customer Service Advisor
Caterite Food and Wineservice Ltd —Cockermouth
- £13.55 an hour
- Part-time
- Customer service
- English
- Data entry
- Free parking
- Employee discount
Quick apply
12d
Domestic Abuse Specialist
The Riverside Group —Carlisle
- £39,345 - £43,487 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
4d
In-house lawyer
Rapid Legal Solutions —Carlisle
- £22,000 a year
- Part-time
- Bachelor's degree
- IT
- Communication skills
Quick apply
VacancyTitle: Technical Materials Lead
Nuclear Transport Solutions —Carlisle
- £45,312 - £54,660 a year
- Hybrid work
- Data analysis skills
- Maintenance
- Continuous improvement
- Annual leave
4d
General Manager - Fresh Meat Operations
Caterite Food and Wineservice Ltd —Cockermouth
- £40,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
12d
Team Leader
Cera Care —Carlisle
- £27,000 a year
- Care plans
- Annual leave
- Employee assistance programme
6d
Store Manager
Machine Mart —Carlisle
- Sales
- Computer literacy
- Employee discount
Crown Court Clerk (FTC) - Carlisle Crown Court
HM Courts & Tribunal Service —Carlisle
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
1d
Property Management Assistant
PFK Estate Agency —Penrith
- From £23,133 a year
- Full-time
- Microsoft Office
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
6d
Door Constructor
Clark Door —Carlisle
- Sales
- Travel
- Organisational skills
- Annual leave
- Employee discount
14d
Senior Environmental Specialist
Kier Group —Penrith
- £40,000 - £50,000 a year
- Full-time
- No degree
- In-person
Senior Site Manager
R H Irving Construction Ltd —Carlisle
- £45,000 - £50,000 a year
- Full-time
- Management
- Supervising experience
- Construction
- Free parking
- Health & wellbeing programme
Quick apply
Site Manager
R H Irving Construction Ltd —Carlisle
- £45,000 - £50,000 a year
- Full-time
- Management
- Supervising experience
- Construction
- Free parking
- Health & wellbeing programme
Quick apply
4d
Cleaning Mobile Supervisor
Churchill Group —Penrith
- £13.45 an hour
- Employee discount
Quick apply
Quantity Surveyor
R H Irving Construction Ltd —Carlisle
- £50,000 - £70,000 a year
- Full-time
- Bachelor's degree
- Construction
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d

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Customer Outcomes Specialist

InvestAcc Pension Administration Limited
Carlisle

Quick apply

Job details

Permanent | Full-time
£27,000 - £28,000 a year
4 days ago

Benefits

Free parking
Casual dress
Additional leave
Company pension
Company events
Life insurance
Sick pay
On-site parking

Qualifications

Customer service
ACA
Complaint handling
Accounting
IT
Financial services
Root cause analysis
Communication skills
Tax experience
Technical accounting

Full job description

About us
InvestAcc is a multi-site pension administration business, providing administration for high-net-worth SIPP and SSAS products. The Customer Experience Team is a dedicated function, responsible for the effective administration of complaints, root cause analysis, vulnerable customer oversight and support of general customer feedback. We are seeking a Customer Outcomes Specialist to join our team in Carlisle or Manchester (Travel to alternative operational locations as required by job role).

InvestAcc Pension Administration Limited is part of the InvestAcc Group, trading since 1992, the company has built an enviable reputation as a niche Pension Provider in the Self Invested Pensions market, managing pension assets in excess of £9 billion for over 18,000 scheme members.

Role purpose:

The Customer Outcomes Specialist is responsible for handing complaints and supporting customer outcome activities, ensuring fair and timely resolution in line with regulatory requirements, including the support of vulnerable customers.

This is a development role, building core capability in complaints handling, customer insight, and regulatory understanding.

Key accountabilities:

Manage complaints from receipt through to resolution
Deliver fair, clear and timely customer communications in line with regulatory requirements
Investigate and draft complaint responses in line with quality standards.
Escalate complex cases where appropriate
Accurately record complaint details and apply root cause categorisations
Support data quality and MI reporting
Identify potential process improvements, trends or re-occurring issues
Assist tracking of remedial actions
Assist the operation in the identification and support of vulnerable customers
Ensure customer outcomes reflect individual needs and circumstances
Support wider Customer Experience Team activities including the delivery of business training and administration of customer satisfaction surveys
Act as contact for operational and Product Teams on complaint-related queries
Participate in training and continuous development

Key Skills & Experience:

Essential:

Experience in customer service or complaints handling role
Strong communication skills (written and verbal)
Attention to detail
Ability to manage workloads effectively and escalate support requirements

Desirable:

Experience in financial services
Awareness of FCA complaint handling requirements

Key competencies:

Customer-focused approach
Willingness to learn and develop
Team collaboration
Resilience and adaptability

Job Types: Full-time, Permanent

Pay: £27,000.00-£28,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Free parking
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

business development specialist jobs in carlisle, cma

Customer Outcomes Specialist

IT Technician

Hire Controller

Operations Team Member

Trainee QS

Customer Service Advisor

Domestic Abuse Specialist

In-house lawyer

VacancyTitle: Technical Materials Lead

General Manager - Fresh Meat Operations

Team Leader

Store Manager

Crown Court Clerk (FTC) - Carlisle Crown Court

Property Management Assistant

Door Constructor

Senior Environmental Specialist

Senior Site Manager

Site Manager

Cleaning Mobile Supervisor

Quantity Surveyor

I want to receive the latest job alerts for business development specialist in carlisle, cma

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