Product specialist Work, Jobs in Carlisle, Cma (with Salaries)

Customer Outcomes Specialist (Complaints Experience Req)
InvestAcc Pension Administration Limited —Carlisle
- £27,000 - £28,000 a year
- Full-time
- Customer service
- IT
- Financial services
- Free parking
- Life insurance
Quick apply
6d
Travel Sales Consultant
Trailfinders —Carlisle
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Operations Team Member
Marshalls PLC —Penrith
- £30,496 - £32,707 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Quick apply
7d
Product Quality Manager
JELD-WEN, Inc. —Penrith
- £55,000 - £65,000 a year
- Computer literacy
- Analysis skills
- IT
- Relocation assistance
First Line Manager
SIG Plc —Welton
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Life insurance
7d
Reproduction Management Specialist - 12month FTC
Genus Plc —Carlisle
- Full-time
- Programmable logic controllers
- Driving
- Employee assistance programme
Sales Assistant
Jollyes Pets —Carlisle
- £8.43 - £12.71 an hour
- Part-time
Quick apply
6d
General Manager - Fresh Meat Operations
Caterite Food and Wineservice Ltd —Cockermouth
- £40,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
Full Time Shop Assistant
Podgy Paws Pet Shop —Keswick
- £12.90 an hour
- Full-time
- In-person
- Store discount
- Employee discount
Quick apply
18h
Retail Customer Service
Entain —Carlisle
- £13 an hour
- Overtime
- Cash handling
12d
Door Constructor - Joiner
Clark Door Limited —Carlisle
- £13.77 - £16.83 an hour
- Overtime
- Power tools
- In-person
- Hand tools
- Free parking
- Annual leave
Quick apply
High Level Hygiene Operative
Mitie —Carlisle
- £14.08 an hour
- Full-time
- Communication skills
10d
Door Constructor
Clark Door —Carlisle
- Sales
- Travel
- Organisational skills
- Annual leave
- Employee discount
SHE Manager 12 Month Temporary Contract
Nestlé —Dalston
- Full-time
- Continuous improvement
Waste Champion - Food Manufacturing
Mitie —Carlisle
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Concrete - Production Operative
CWP LIMITED —Lockerbie
- Full-time
- Basic maths
- Warehouse experience
- Power tools
- Free parking
Quick apply
Customer Assistant (Specialist)
Booths —Penrith
- £10.30 - £12.80 an hour
- Overtime
- Café
8d
Retail Merchandiser
Service Innovation Group UK —Lockerbie
- Up to £15 an hour
- Management
Horti Area Supervisor, Houghton Hall
The Klondyke Group —Longtown
- £13.27 an hour
- Weekend availability
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
Dispensing Optician
Boots —Carlisle
- Weekend availability
- Customer service
- English
- Employee assistance programme
- Employee discount

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Customer Outcomes Specialist (Complaints Experience Req)

InvestAcc Pension Administration Limited
Carlisle

Quick apply

Job details

Permanent | Full-time
£27,000 - £28,000 a year
6 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
Life insurance
Sick pay
On-site parking

Qualifications

Customer service
Complaint handling
IT
Financial services
Root cause analysis
Communication skills

Full job description

About us
InvestAcc is a multi-site pension administration business, providing administration for high-net-worth SIPP and SSAS products. The Customer Experience Team is a dedicated function, responsible for the effective administration of complaints, root cause analysis, vulnerable customer oversight and support of general customer feedback. We are seeking a Customer Outcomes Specialist to join our team in Carlisle or Manchester (Travel to alternative operational locations as required by job role).

InvestAcc Pension Administration Limited is part of the InvestAcc Group, trading since 1992, the company has built an enviable reputation as a niche Pension Provider in the Self Invested Pensions market, managing pension assets in excess of £9 billion for over 18,000 scheme members.

Role purpose:

The Customer Outcomes Specialist is responsible for handing complaints and supporting customer outcome activities, ensuring fair and timely resolution in line with regulatory requirements, including the support of vulnerable customers.

This is a development role, building core capability in complaints handling, customer insight, and regulatory understanding.

Key accountabilities:

Manage complaints from receipt through to resolution
Deliver fair, clear and timely customer communications in line with regulatory requirements
Investigate and draft complaint responses in line with quality standards.
Escalate complex cases where appropriate
Accurately record complaint details and apply root cause categorisations
Support data quality and MI reporting
Identify potential process improvements, trends or re-occurring issues
Assist tracking of remedial actions
Assist the operation in the identification and support of vulnerable customers
Ensure customer outcomes reflect individual needs and circumstances
Support wider Customer Experience Team activities including the delivery of business training and administration of customer satisfaction surveys
Act as contact for operational and Product Teams on complaint-related queries
Participate in training and continuous development

Key Skills & Experience:

Essential:

Experience in customer service or complaints handling role
Strong communication skills (written and verbal)
Attention to detail
Ability to manage workloads effectively and escalate support requirements

Desirable:

Experience in financial services
Awareness of FCA complaint handling requirements

Key competencies:

Customer-focused approach
Willingness to learn and develop
Team collaboration
Resilience and adaptability

Job Types: Full-time, Permanent

Pay: £27,000.00-£28,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Life insurance
On-site parking
Sick pay

Application question(s):

Are you within commutable distance of CA6 4BY?

Experience:

Customer Complaint handling: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

product specialist jobs in carlisle, cma

Customer Outcomes Specialist (Complaints Experience Req)

Travel Sales Consultant

Operations Team Member

Product Quality Manager

First Line Manager

Reproduction Management Specialist - 12month FTC

Sales Assistant

General Manager - Fresh Meat Operations

Full Time Shop Assistant

Retail Customer Service

Door Constructor - Joiner

High Level Hygiene Operative

Door Constructor

SHE Manager 12 Month Temporary Contract

Waste Champion - Food Manufacturing

Concrete - Production Operative

Customer Assistant (Specialist)

Retail Merchandiser

Horti Area Supervisor, Houghton Hall

Dispensing Optician

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