Office managers Work, Jobs in Carluke, Slk (with Salaries)

Helpdesk Supervisor - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £33,212.48 a year
- Weekend availability
- Management
- Customer service
- Communication skills
11d
Office and Administration Manager
Greenbelt Group —Glasgow
- £28,000 - £32,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Box Office Manager
Glasgow Life —Glasgow
- £45,266.38 - £52,487.08 a year
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
8d
Senior Business Unit Administrator
Omexom UK —Scotland
- Microsoft Excel
- Data analysis skills
- English
Post Office and Retail Customer Service Manager
Cumbernauld Shop —Cumbernauld
- £29,000 - £33,000 a year
- Weekend availability
- Management
- Customer service
- Supervising experience
- Sick pay
Quick apply
Executive Assistant / Office Manager
Isio Group —Glasgow
- Full-time
- Microsoft Office
- Travel
- Human resources
7d
Operations Coordinator
Lucid Cleaning Ltd —Glasgow
- £28,000 - £30,000 a year
- Overtime
- Customer service
- Administrative experience
- Supervising experience
Quick apply
10d
Assistant Front Office Manager - Courtyard by Marriott Glasgow SEC
Hotel Co 51 —Glasgow
- Full-time
- Hotel
- Employee discount
Quick apply
Front Office Manager
Dalata —Glasgow
- Full-time
- Hotel
- Organisational skills
- Leadership
- Employee assistance programme
Quick apply
Security Area Manager Scotland - Glasgow Office
Savills Management Resources —Glasgow
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
1d
Senior Clerical Officer (Part Time) (Permanent)
Renfrewshire Council —Renfrew
- £13,395 - £14,006 a year
- Microsoft Excel
- Customer service
- Supervising experience
8d
Personal Assistant/ Admin Manager
Hot Flame World Banquet —Livingston
- £16 - £19 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
3d
Front Office Supervisor
Radisson Hotel Group —Glasgow
- £27,626 a year
- Full-time
- Hotel
- Communication skills
- Employee discount
Quick apply
Family Office & Private Client - Manager - Tax Compliance (Scotland)
KPMG —Glasgow
- Part-time
- Analysis skills
- Communication skills
- Tax experience

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Helpdesk Supervisor - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time
£33,212.48 a year
11 days ago

Qualifications

Management
Customer service
Disaster recovery
Communication skills
Time management
Help desk

Full job description

Job Title: Helpdesk Supervisor

Location: Glasgow Head Office

Contract: Permanent

Working hours: 37 5 hours per week | 5/7 shift pattern

On Call: On call required for Out of Hours & Weekends, on call fee is paid in additional to salary

Salary: £33,212 48 per annum

Job Purpose:

The Helpdesk Supervisor is overall responsible in managing the Helpdesk to ensure it meets and exceeds service levels (SLAs) required for all internal and external stakeholders The role will be responsible to lead a team of Team Leaders This includes all day-to-day aspects of the HD Delivering all SLAs through effective people management

The Helpdesk Supervisor support the objective of our helpdesk colleagues acting as one City, being the best they can be, and showing they care

Key Responsibilities:

People

Recruit, lead, coach and motivate a team of Team Leaders to deliver world class customer excellence and SLAs
Conduct monthly 121 with Helpdesk Team Leaders
Deliver effective coaching, engagement and development strategy for all levels and being ready for fit for growth
Develop and implement engagement action plans for your team, based on feedback from engagement surveys, listening groups and team meetings
Manage any underperformance within the team through our agreed processes
Reward and recognise outstanding performance, using our agreed recognition tools
Ensure company policies and practises (e g , discipline and grievance, absence management, performance management, etc ) are implemented consistently across your team
Ensure LTO is kept at SLA < 25%

Performance

Achieve all customer Service Level Agreement levels
Ensure that quality standards target is achieved, provide feedback and SMART lead objectives
Achieve the City standard employee engagement target
Deliver quality standards, review trend analysis, and implement change to succeed
Deliver customer service levels agreements through delivering customer excellence

Process

Ensure all HD processes are correct and rolled out across the HD in conjunction with the training & quality department
Identify training needs, develop, and deliver training materials to maximise potential and performance within the team
Implement Disaster Recovery Processes for all function of Helpdesk

Knowledge, Skills and Abilities:

Previous experience of planning staffing rotations, optimisation of staff based on call profile
Understanding of call quality models is essential
Working knowledge of Microsoft packages, ability to analysis & present data
Strong communication skills, both written and verbal required
Strong PC skills, able to effectively communicate in, both written and verbal
Ability to have excellent time management and work on own initiative
A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of using CAFM system
Previous experience of leading a helpdesk team is essential
Previous experience of working within fast-moving customer service environment would be advantageous
Effective problem-solving and decision-making
Highly flexible and self-starting

Apply Now

Refine Your Search

office managers jobs in carluke, slk

Helpdesk Supervisor - Glasgow Head Office

Office and Administration Manager

Box Office Manager

Senior Business Unit Administrator

Post Office and Retail Customer Service Manager

Executive Assistant / Office Manager

Operations Coordinator

Assistant Front Office Manager - Courtyard by Marriott Glasgow SEC

Front Office Manager

Security Area Manager Scotland - Glasgow Office

Senior Clerical Officer (Part Time) (Permanent)

Personal Assistant/ Admin Manager

Front Office Supervisor

Family Office & Private Client - Manager - Tax Compliance (Scotland)

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