Vendor Work, Jobs in Carrickfergus, Ant (with Salaries)

First Line Customer Support
Barclay Communications —Belfast
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Bereavement leave
Quick apply
9d
Receptionist and Facilities Assistant
Williams Lea —Belfast
- £29,500 a year
- Overtime
- English
- Front desk
- In-person
- Referral programme
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Belfast
- Weekend availability
- Oracle
- Salesforce
- English
Air Export Agent
Expeditors —Newtownabbey
- Full-time
- Microsoft Excel
- Organisational skills
- Computer skills
- Employee stock purchase plan
- Life insurance
Quick apply
Senior Project Manager
GO POWER —Belfast
- £41,854.62 - £50,000.00 a year
- Full-time
- Project management
- Negotiation
- Sick pay
Quick apply
KYC / CDD Operations Analyst â€“ Anti-Money Laundering
Bank of America —Belfast
- Full-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
8d
Warehouse Operative
EES Group —Belfast
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
Assistant Accountant
Totalis Solutions Ltd —Belfast
- £33,000 - £36,000 a year
- Full-time
- Accounting
- QuickBooks
- Data entry
- Free parking
Quick apply
4d
Purchase to Pay Associate
Survitec Group Limited —Belfast
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Employee assistance programme
8d
Head of Technology Services
Hosting Nica Technology Services Ltd —Belfast
- £48,000 - £95,000 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Sick pay
Quick apply
HR Shared Services Analyst (Contract)
Huron Consulting Services UK Limited —Belfast
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Reservations and Events Supervisor
AC Marriott Belfast —Belfast
- £13.58 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
3h
Administration Team Leader
EPAM Systems, Inc. —Belfast
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee stock purchase plan
- Employee assistance programme
Finance Team Senior Business Associate – Business Execution - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Outlook
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
Office Assistant 12 Month FTC
Aflac Northern Ireland —Belfast
- Organisational skills
- Communication skills
4d
Buyer
Sensata Technologies, Inc. —Newtownabbey
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Director of Supply Chain & Logistics
GoldComex Precious Metals & Trading Ltd —Belfast
- £63,000 - £97,000 a year
- Full-time
- Oracle
- SQL
- Leadership
- Free parking
- Sick pay
Quick apply
Senior Team Manager â€“ Anti-Money Laundering (Client Refresh)
Bank of America —Belfast
- Full-time
- Leadership
3d
Securities & Derivatives Analyst (Intermediate Level)
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Trade Compliance Manager EMEA
Brunswick Corporation —Bangor
- £45,000 - £68,000 a year
- Full-time
- English
- Bachelor's degree
- Communication skills

I want to receive the latest job alerts for vendor in carrickfergus, ant

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

vendor jobs near carrickfergus, ant

First Line Customer Support

Barclay Communications -
Belfast

Quick apply

Job details

Permanent | Full-time
From £26,500 a year
9 days ago

Benefits

Casual dress
Cycle to work scheme
Free flu jabs
Company pension
Company events
Employee discount
Bereavement leave
Referral programme

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Technical support
VoIP
Organisational skills
Customer support
Communication skills

Full job description

Join Our Team –

We are looking for a motivated and customer-focused individual to join our team in a First Line Customer Support role. While previous experience in telephony or broadband support would be an advantage, it is not essential, and you should be eager to learn, comfortable using technology, and confident communicating with customers by phone and email.

In this role, you will be the first point of contact for customers, helping to resolve queries, troubleshoot issues, and provide excellent service. Full training will be provided, and we are looking for someone who can quickly develop their technical knowledge, work effectively under pressure, and contribute to maintaining high levels of customer satisfaction.

Key Responsibilities

Provide advanced support for telephony and broadband issues.
Act as the escalation point for complex faults and system configuration challenges.
Telephony and Broadband System Maintenance:
Oversee the maintenance of VOIP and on-premises phone systems, ensuring they operate efficiently and effectively.
Manage broadband network configurations and resolve any issues related to broadband performance.
Troubleshooting and Issue Management:
Identify, troubleshoot, and resolve faults within telephony and broadband systems in line with agreed SLAs.
Maintain proactive communication with clients to update them on the status of ongoing issues.
Customer Service Excellence:
Deliver exceptional customer service by addressing support queries with professionalism and urgency.
Ensure that all interactions with customers reflect a high level of service and support
Documentation and Reporting:
Accurately log all support requests and incidents in the Salesforce system.
Maintain detailed documentation to facilitate seamless handovers and future reference.
Billing and Contract Support: Address and resolve customer billing and contract-related queries effectively.
System Configuration and Setup: Configure routers and perform system builds to support telephony and broadband requirements.
Coordination with Third Parties: Liaise with third-party vendors and service providers as necessary to resolve issues and implement solutions.
Process Adherence: Follow internal processes and procedures to ensure consistent and high-quality support delivery.

Essential Criteria

Minimum GCSEs, including Maths and English, or equivalent qualifications.
Excellent communication, interpersonal, and active listening skills.
Strong organisational skills and the ability to work independently.
Proficiency in Microsoft Outlook, Word, and Excel.

Desirable Criteria

Experience with VOIP and on-premises telephony systems, including Gamma, IPECS LG (cloud and on-prem), and NEC.
Experience in a similar technical support role.

We are an equal opportunities Employer. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

Job Types: Full-time, Permanent

Pay: From £26,500.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free flu jabs
Referral programme

Work Location: In person

Quick apply

Refine Your Search

vendor jobs in carrickfergus, ant

First Line Customer Support

Receptionist and Facilities Assistant

Delivery Partner Manager, UK/IE Delivery Partner Managers

Air Export Agent

Senior Project Manager

KYC / CDD Operations Analyst â€“ Anti-Money Laundering

Warehouse Operative

Assistant Accountant

Purchase to Pay Associate

Head of Technology Services

HR Shared Services Analyst (Contract)

Reservations and Events Supervisor

Administration Team Leader

Finance Team Senior Business Associate – Business Execution - Vice President

Office Assistant 12 Month FTC

Buyer

Director of Supply Chain & Logistics

Senior Team Manager â€“ Anti-Money Laundering (Client Refresh)

Securities & Derivatives Analyst (Intermediate Level)

Trade Compliance Manager EMEA

I want to receive the latest job alerts for vendor in carrickfergus, ant

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected