Service desk support Work, Jobs in Carshalton, Gtl (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Connect EPR Helpdesk Support
The Royal Marsden NHS Foundation Trust —Chelsea
- £38,488 - £46,852 a year
- Full-time
- Customer service
- Communication skills
2d
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
13d
ICT Support Officer
Freedom from Torture —London
- £35,191 - £45,925 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
Quick apply
9d
Customer Services Advisor (Nights)
YMCA St Pauls Group —Wimbledon
- £29,629.95 a year
- Night shift
- Customer service
6d
Front Desk Guest Service Associate
47 Park Street, Grand Residences by Marriott —London
- Weekend availability
- Customer service
- English
- Analysis skills
7d
Helpdesk Specialist
Masters Of Mindset Ltd. —Uxbridge
- £35,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Windows
- IT
- Referral programme
Quick apply
2d
Service Desk Agent
Hillingdon Council —Uxbridge
- £38,256 - £39,276 a year
- Customer service
- Free parking
- Employee discount
2d
Graduate to learn property management
HJ Property Management —London
- £28,000 - £32,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
Quick apply
2d
SIA Licensed Concierge
Chevron Security —Shoreditch
- £14 an hour
- Part-time
- Customer service
- Data entry
- Organisational skills
Quick apply
2d
Customer Service Advisor Day
YMCA St Pauls Group —Surbiton
- £26,660.03 a year
- Customer service
1d
Service Desk Analyst
Formula 1 —Biggin Hill
- Full-time
- Azure
- Microsoft Office
- IT
- Store discount
- Annual leave
7d
Service Desk Analyst
JamesFisher —London
- Customer service
- IT
- Communication skills
6d
Desktop Support Specialist
Fragomen —London
- Full-time
- Microsoft Office
- IT
- In-person
- Annual leave
- Employee assistance programme
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Full-time
- Bilingual
- Hospitality
- In-person
Quick apply
IT Support Assistant
Monica Vinader —London
- Travel
- IT
- In-person
Quick apply
14d
Communication and Information Systems Desk Officer (CIS DO)
The Council of Reserve Forces' and Cadets' Association —London
- £30,740 a year
- Full-time
- Travel
- Organisational skills
- IT
Quick apply
10d
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
13d
Service Desk Administrator
Our Future Health —London
- From £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Employee assistance programme
- Referral programme
Quick apply
2d
Service Desk Analyst
PA Housing —Walton-on-Thames
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
12h

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service desk support jobs near carshalton, gtl

Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

service desk support jobs in carshalton, gtl

Freshdesk coordinator

Connect EPR Helpdesk Support

Support Analyst

ICT Support Officer

Customer Services Advisor (Nights)

Front Desk Guest Service Associate

Helpdesk Specialist

Service Desk Agent

Graduate to learn property management

SIA Licensed Concierge

Customer Service Advisor Day

Service Desk Analyst

Service Desk Analyst

Desktop Support Specialist

Front Desk Agent

IT Support Assistant

Communication and Information Systems Desk Officer (CIS DO)

Second Line Support Analyst – RCJ & Judicial

Service Desk Administrator

Service Desk Analyst

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