Contact centre Work, Jobs in Castle Donington, Lec (with Salaries)

Customer Service Assistant - Fixed Term Contract (Maternity Cover)
Urgo Medical —Loughborough
- Up to £27,581 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
2d
Receptionist - Part Time
The Very Group —Derby
- Part-time
- Customer service
- Organisational skills
- Front desk
- Employee discount
Quick apply
Patient Service Advisor
TFP Fertility —Nottingham
- Part-time
- Microsoft Office
- IT
- Communication skills
- Free parking
Quick apply
Contact Centre Handler
TTS360 —Burton-On-Trent
- From £23,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Sales & Customer Engagement Advisor (B2B)
Vortex Training —Ashby-De-La-Zouch
- £24,420 - £28,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
- Free parking
Quick apply
2d
Sales Assistant
Anchor B Ltd —Nottingham
- £24,420 - £29,450 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
4d
Customer Service Advisor
Experian Information Solutions —Nottingham
- Part-time
- Hybrid work
- Annual leave
5d
Customer Service Advisor
Experian —Nottingham
- Full-time
- Hybrid work
- Annual leave
Quick apply
9d
Customer Advisor First Notification of Loss
Hastings Direct —Leicester
- From £26,230 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Life insurance
- Referral programme
Customer Service Coordinator (Sales Administrator)
DS Smith —Belper
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Employee assistance programme
- Employee discount
Front Desk Receptionist
Doubletree by Hilton Nottingham - Gateway —Nottingham
- From £12.71 an hour
- Part-time
- Microsoft Word
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
3d
Barista/Coffee Shop Assistant
Dunelm —Derby
- £8.00 - £12.71 an hour
- Weekend availability
- Restaurant
5d
Personal Coach
Stone Soup Academy —Nottingham
- From £24,784.50 a year
- Overtime
- English
- In-person
- Communication skills
- Health & wellbeing programme
Quick apply
5d
Learner Services Coordinator
Landmarks College —Nottingham
- £26,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
9d
Prison Offender Manager
Serco Group —Leicester
- Up to £33,336 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Annual leave
10d
Customer Service Advisor
Rushcliffe Borough Council —Nottingham
- £27,600 - £29,181 a year
- Part-time
- Customer service
- IT
- Communication skills
- Free parking
9d
Sales Team Manager - Contact Centre
Riviera Travel —Burton-On-Trent
- Up to £40,000 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
- Work from home
- Employee assistance programme
1d
Customer Service Executive
Creed Foodservice —Ilkeston
- £27,976 a year
- Overtime
- Customer service
- English
- IT
- Store discount
- Employee discount
Quick apply
4d
Field Interviewer - Nottingham
the National Centre for Social Research —Nottingham
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Administrator
Pilgrims' Friend Society —Leicester
- £20,605 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
11d

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contact centre jobs near castle donington, lec

Customer Service Assistant - Fixed Term Contract (Maternity Cover)

Urgo Medical -
Loughborough

Quick apply

Job details

Full-time | Fixed term contract
Up to £27,581 a year
2 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Free flu jabs
Company pension
Company events
Private medical insurance
Employee discount
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Customer service
Computer literacy
SAP
English
Data entry
Phone etiquette
Communication skills
A Level

Full job description

The job holder will support the delivery of the Company’s key business objectives through the delivery of their key accountabilities as follows:

1. Excellent customer Service skills in dealing with customer queries; the ability to handle and resolve difficult situations quickly via telephone and email, offering a positive and friendly customer experience in every transaction.

2. Processing customer information and orders with accurately and attention to detail through the SAP order processing system.

3. Building strong working relationships with key accounts, and taking responsibility for ensuring their end to end Urgo experience is well managed and organised

4. Achievement of all key KPI metrics for the department, including but not limited to: no. of orders processed, no. of inputting errors, telephone call handling etc.

5. Working as part of a team to maximize efficiencies within the department, modernizing processes and coming up with creative ideas to improve service levels

6. Generation of well presented, accurate reports as required

7. Acting as a point of contact internally for other departments including: Business Development, Industry, Marketing, Finance and Sales

This job description and person specification is provided as a guide to the main duties and responsibilities of the post. The post-holder is required to work flexibly and to undertake such other duties as may be reasonably required.

KEY COMPETENCIES

Organisation and timeliness

Is aware of key objectives and requirements and organises their time effectively in order to meet all deadlines. Is able to prioritise effectively.

Effective communication

Able to communicate assertively, accurately and concisely to a variety of audiences. Adapts communication methods based on the situation. Clearly and concisely communicates using spoken or written communication. Responds appropriately to questions, objections or challenges.

Working under Pressure

Works well under pressure, maintaining consistency of output, as well as consistency of behaviours when in a busy environment

Energy and positivity

Consistently maintains high levels of activity or productivity. Operates with a ‘’can do’’ attitude, showing effectiveness and determination.

Curiosity and Innovation

Is not afraid to ask questions where there is a lack of clarity, to challenge the way things are done, and to suggest new ideas.

Customer Focused

Has a passion for Customer Service, enjoys the challenge of dealing with a spectrum of different personalities and requirements? Provides excellent customer service, to both internal and external customers, in every interaction.

Professional ethics

Works with the highest standards of professional behaviour and ethical principles, acting with honesty and integrity at all times.

Qualifications and Experience

A level or equivalent essential
Prior experience of working in a customer facing role - such as Customer Services, Call Centre or Contact Centre
Data inputting experience

Skills

Enthusiastic and positive approach
Great interpersonal and communication skills
Computer literacy – able to quickly learn new systems
Able to work well under pressure
Ambition for career advancement
Able to organise workload in order to cope with multiple demands
SAP knowledge desirable

Pay: Up to £27,581.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Referral programme
Sick pay
Store discount

Ability to commute/relocate:

Loughborough LE12 9JG: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

contact centre jobs in castle donington, lec

Customer Service Assistant - Fixed Term Contract (Maternity Cover)

Receptionist - Part Time

Patient Service Advisor

Contact Centre Handler

Sales & Customer Engagement Advisor (B2B)

Sales Assistant

Customer Service Advisor

Customer Service Advisor

Customer Advisor First Notification of Loss

Customer Service Coordinator (Sales Administrator)

Front Desk Receptionist

Barista/Coffee Shop Assistant

Personal Coach

Learner Services Coordinator

Prison Offender Manager

Customer Service Advisor

Sales Team Manager - Contact Centre

Customer Service Executive

Field Interviewer - Nottingham

Administrator

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