Shift coordinator Work, Jobs in Castleford, Wyk (with Salaries)

Response Coordinator - Day Shift
OCU Group —Leeds
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Quick apply
Project Coordinator
thebigword —Leeds
- £19,880.98 a year
- Part-time
- Hybrid work
- English
- Communication skills
Quick apply
8d
Team Member (Stock)
NEXT —Leeds
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
13d
Team Member (Delivery)
NEXT —Leeds
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
8d
Workplace Coordinator
Pinsent Masons —Leeds
- Full-time
- Customer service
- Communication skills
- Annual leave
- Gym membership
Facilities Coordinator
ST LEONARDS HOSPICE —York
- £27,643 - £30,336 a year
- Full-time
- Hospice
- Free parking
- Annual leave
11d
Customer Service Coordinator
University of York —University of York
- £32,080 - £36,636 a year
- Part-time
- Customer service
- University
- Communication skills
Ward Clerk
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,272 a year
- Full-time
- Teaching
- Annual leave
Reservationist
DoubleTree by Hilton Harrogate Majestic —Harrogate
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
11d
Administrative Coordinator - Bank
Fortrea —Leeds
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
3d
Wedding and Events Coordinator
Camblesforth Hall & Grange —Selby
- £30 - £50 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
Quick apply
8d
HR Apprentice
thebigword —Leeds
- £24,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
Quick apply
Front of House Coordinator
Legends Global (Europe) —Sheffield
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
1d
Transport Manager
Vintage.com —Leeds
- £48,000 - £52,000 a year
- Full-time
- Management
Quick apply
3d
Activities Co-Ordinator - Bank
St Philips Care Caledonia Ltd —Barnsley
- Communication skills
- Paid training
- Annual leave
10d
Wellbeing and Activities Coordinator
Avery Healthcare —Burley in Wharfedale
- £13.25 an hour
- Weekend availability
- Communication skills
Quick apply
10d
Rail Replacement Coordinator
First Bus —Huddersfield
- £12.60 an hour
- Weekend availability
- Customer service
- Employee assistance programme
- Employee discount
Transport Coordinator
Great Bear —Sheffield
- £26,580 a year
- Full-time
- Microsoft Office
- Supervising experience
- Driving
- Annual leave
- Employee assistance programme
Quick apply
Relief Security Officer
Anchor Group Services —Doncaster
- £13.46 an hour
- Employee assistance programme
Residential Activity Coordinator (Beeches)
Hollybank Trust —Mirfield
- £12.81 an hour
- Overtime
- Annual leave
- Employee assistance programme
Quick apply

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Response Coordinator - Day Shift

OCU Group -
Leeds

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

Description

The Opportunity

We are looking for a confident and customer-focused individual to join our growing team in a fast-paced Customer Service role. Acting as the first point of contact for customers, you will play a key part in delivering an exceptional customer experience by handling enquiries, resolving issues, and building positive relationships. This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem-solving, and is passionate about putting customer satisfaction at the heart of everything they do.

Key Responsibilities

As a Response Coordinator, you will:

Customer Interaction:

Answer inbound calls/emails and respond to customer inquiries in a professional and courteous manner.
Make outbound calls to customers as required for follow-ups or service updates.

Issue Resolution:

Identify and assess customers' needs to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods and tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Data Management:

Record details of customer interactions, comments, and complaints.
Process orders, forms, applications, and requests.

Team Collaboration:

Work closely with team members and other departments to resolve complex issues.
Participate in team meetings and training sessions to improve skills and knowledge.

Performance Targets:

Meet personal/team qualitative and quantitative targets.
Strive for continuous improvement and take responsibility for achieving performance targets.

Skills, Knowledge & Expertise

Essential

Previous experience in a call centre or customer service role.
Excellent communication skills, both verbal and written.
Strong active listening skills and ability to empathise with customers.
Ability to multi-task, prioritise, and manage time effectively.
Proficiency in computer applications, including MS Office and CRM software.
Ability to work under pressure and handle challenging situations calmly and effectively.

What we offer

OCU offers a flexible and supportive working environment, empowering employees with autonomy, opportunities for professional growth, and a comprehensive benefits package designed to support both career development and wellbeing.
You will be joining a reputable business that is defined by values We care about safety, We make a Positive impact, We lead with Integrity, We deliver to grow, We are One Company United!

About OCU Group

At OCU Group, we don’t just deliver infrastructure - we help power modern life.

As one of the UK’s fastest-growing utility and infrastructure businesses, we deliver complex, nationally critical projects across power, energy transition, water, telecoms, and digital infrastructure. Over the last five years, OCU has grown five-fold to a £1.1bn organisation, expanding both organically and through strategic acquisitions across the UK, Australia, New Zealand and India.

Our growth is driven by ambitious people, operational excellence, and a commitment to doing things properly. We work on projects that genuinely matter by supporting the UK’s energy transition, strengthening essential infrastructure, and helping build more sustainable communities for the future.

Whether you’re an experienced professional looking to take ownership of major projects and influence delivery at scale, or someone starting your career through an apprenticeship, graduate programme, or placement route, OCU offers real opportunity to grow, develop, and make an impact.

We are building a business where high performance, collaboration, innovation, and accountability sit at the centre of our culture. Our people are trusted to lead, encouraged to challenge thinking, and supported to continuously develop their skills and careers.

At OCU, you won’t just join a growing business, you’ll help shape it.

Our Culture & Values

At OCU, our values are at the heart of everything we do. We care about safety, lead with integrity, strive to be better every day, make a positive impact, and deliver to grow, together, as One Company United.

Our Commitment to Inclusion

At OCU Group, we believe diversity, inclusion, and belonging are fundamental to building stronger teams, better ideas, and a more successful business. We welcome applications from people of all backgrounds and are committed to creating an environment where everyone feels valued and supported.

As part of our commitment to fairness and equality, candidates may be asked to complete an equal opportunities monitoring form during the recruitment process. This information is used for monitoring purposes only and plays no part in hiring decisions.

We are proud to be a Disability Confident employer and are committed to offering interviews to candidates with disabilities or long-term health conditions who meet the essential criteria for the role.

To ensure that everyone has a fair opportunity to join our team, please inform us if you require any reasonable adjustments to our recruitment and interview process is, by emailing [email protected].

Quick apply

Refine Your Search

shift coordinator jobs in castleford, wyk

Response Coordinator - Day Shift

Project Coordinator

Team Member (Stock)

Team Member (Delivery)

Workplace Coordinator

Facilities Coordinator

Customer Service Coordinator

Ward Clerk

Reservationist

Administrative Coordinator - Bank

Wedding and Events Coordinator

HR Apprentice

Front of House Coordinator

Transport Manager

Activities Co-Ordinator - Bank

Wellbeing and Activities Coordinator

Rail Replacement Coordinator

Transport Coordinator

Relief Security Officer

Residential Activity Coordinator (Beeches)

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