Job overview
As a Food and Beverage Assistant you will be responsible for serving and ensuring the wellbeing of our guests within the Bar and Restaurant, demonstrating a strong people first approach. You will complete all preparation and service of the Restaurant to the highest standards and in keeping with the specifications and systems set by the Restaurant Manager to keep our service consistent, upholding integrity and operational expertise. You’ll ensure that we are compliant with Health & Safety and Food Hygiene by following any systems shown to you, maintaining a safe environment and adhering to Integrity. You’ll assist with running food and the preparation of sufficient mise en place, demonstrating teamwork and Partnership while contributing to efficient
About The Role
Key Accountabilities
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To be responsible for the service and wellbeing of our guests, demonstrating a commitment to People First through exceptional hospitality.
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To assist in the set up and closedown of the Restaurant, showcasing expertise in operational efficiency.
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Ensure all orders are taken accurately and items are received in a timely manner, upholding Integrity through reliable and precise service.
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To support the team in ensuring the efficient, and effective running of the service, adopting a collaborative partnership to achieve seamless operations.
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Ensure that the preparation and presentation of each section is of a high standard, and is in line with the standards set, demonstrating expertise in maintaining quality and consistency.
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Serve guests to the highest standard whilst keeping the guests expectations at the forefront of your mind, delivering people first customer service that prioritises their satisfaction.
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To keep your mise en place levels up to the required level whilst rotating stock, demonstrating expertise in stock management and preparation.
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Be mindful of waste, always seek help to utilise all stock and minimise waste, demonstrating Integrity in responsible resource management.
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Report any faults or defects as you see them, ensuring operational Integrity and safety through proactive communication.
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Maintain a high standard of Restaurant and back of house cleanliness and hygiene practices, upholding Integrity and ensuring a safe and sanitary environment.
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Ensure that you are correctly dressed in your uniform, presenting a professional people first image that represents the hotel.
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Maintain a professional working relationship with all departments in the hotel, fostering Partnership through effective communication and collaboration.
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To show willingness to take on additional responsibilities when necessary, demonstrating Partnership through flexibility and a team-oriented approach.
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Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role, upholding Integrity by maintaining a safe and compliant working environment.
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Any other tasks as delegated by your Line Manager, demonstrating Partnership through a supportive and adaptable attitude.
Company Benefits:
As an award-winning, family-owned hotel, we offer our staff the chance to become “part of the family!” Your employee benefits will include:
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Competitive salary.
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Internal growth and development opportunities.
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28 days' holiday for full-time staff.
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Departmental incentives.
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Discounted friends and family rates.
Required Criteria
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Right to work and live in the UK.
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A high level of spoken English is essential.
- Highly responsible and reliable.
- A positive and friendly attitude.
Ability to work well under pressure in a fast-paced environment.
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Skills Needed
Ability to Identify and Anticipate needs, Food Service Skills, Exceptional Customer Service Skills
About The Company
The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay.
The Guinness is perfectly poured in our Greyhound bar – enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant.
Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as ‘The Bowness’, for the last 30 years, The Malone has been owned and run by two generations of the Macklin family.
Relax and unwind with us. A warm Irish welcome to you!
Company Culture
We are always looking for enthusiastic and talented individuals to join our team.
As a family owned hotel, you're not only part of the team, you're part of the family.
Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another.
The Malone inspires its teams to live by the company's core values;
- Treat people really well
- Openness, trust and understanding
- The highest standards
- Perseverance and enjoyment
- One step ahead
- Flexibility
Internal development and progression is key to our success, having been in business for 30 years.
Company Benefits
We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training.
Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel.
Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Progression opportunities
Salary
£11.65 - £12.71 per hour
