Reservation agent Work, Jobs in Castlereagh, Ant (with Salaries)

Reservations Agent
Aloft by Marriott & Residence Inn by Marriott Belfast —Belfast
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee discount
Quick apply
12d
Reservations Executive
La Mon Hotel and Country Club —Newtownards
- Full-time
- Hotel
- IT
- Hotel experience
- Free parking
- Annual leave
Quick apply
7d

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Reservations Executive
La Mon Hotel and Country Club —Newtownards
To develop strong working relationships with all customers in order to maximise sales opportunities and generate business for the future.
Quick apply
7d
Conference and Events Sales Executive
Hilton Belfast —Belfast
To ensure all reservations, meetings, conference and events enquiries are dealt with in line with the hotel’s selling strategy and in accordance with company…
From £27,700 a year
Quick apply

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Reservations Agent

Aloft by Marriott & Residence Inn by Marriott Belfast
Belfast

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Employee discount

Qualifications

Hospitality
Multilingual
Front desk
Guest services
Hotel experience

Full job description

Location: Belfast, Northern Ireland
Brand: Aloft Hotels | Residence Inn by Marriott
Schedule: Full-Time

We are looking for a Reservations Agent to assist in the ongoing success of the dual-branded Aloft & Residence Inn by Marriott in Belfast’s iconic Titanic Quarter.

This is a unique opportunity to develop your career in of two of Marriott’s most dynamic brands—Aloft, known for its bold design and social energy, and Residence Inn, crafted for longer stays and residential comfort—in one vibrant destination.

Position Summary

We’re looking for a Reservations Agent who thrives in a fast-paced, guest-focused environment and can provide an excellent booking experience by responding promptly to inquiries, maximising room sales, and delivering friendly and professional customer service

What You’ll Do

Handle incoming reservations via phone, email, and online systems in a timely and professional manner
Process bookings accurately using the Property Management System (PMS)
Upsell room types and promote hotel services to maximise revenue
Respond to guest inquiries about rates, availability, and hotel facilities
Liaise with the front office and revenue teams to ensure accuracy of bookings and special requests
Maintain a high level of product knowledge about the hotel and local area
Manage group reservations and update rooming lists as required
Follow all company procedures, including GDPR and data protection compliance
Monitor daily arrivals, cancellations, and no-shows, and communicate effectively with other departments
Assist with reporting and reservation audits when required

Candidate Profile

Education & Experience:

Previous experience as a Reservations Agent or a Senior Front Office associate in a branded hotel environment.
Passionate about creating memorable guest experiences.
Highly organised with an eye for detail and a calm demeanour under pressure.
Committed to fostering a welcoming, guest-first culture.

Why JMK Group

An exciting opportunity to shape the reception experience of a brand new and highly anticipate hotel.
Competitive salary.
Marriott’s global learning, development, and career mobility opportunities.
Discounts and perks through Marriott Explore and Bonvoy travel privileges.
Work alongside a supportive ownership and regional leadership team.

Join Us and Make It Memorable

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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