Technical support advisor Work, Jobs in Catcliffe, Syk (with Salaries)

Quality Assurance and Control Technical Advisor
My Finance Club LTD —Sheffield
- Up to £32,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
12d
Personal Assistant
The Money Map(Financial Navigation) LLP —Sheffield
- From £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
Quick apply
Data Protection Officer
Card Factory —Wakefield
- £65,000 a year
- Management
- Work from home
Finance Director (Temporary - Maternity Cover)
Bluetree Group —Rotherham
- £100,000 - £130,000 a year
- Temporary
- Accounting
- Leadership
- Tax experience
- Free parking
- Annual leave
Quick apply
Technical Customer Experience Advisor
Safetykleen —Dinnington
- £26,130 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Customer Service Advisor - Doncaster
EE —Doncaster
- £26,116 - £26,738 a year
- Customer service
Senior SHEQ Advisor
M Group —Whiston
- First Aid Certification
- IT
- In-person
- Annual leave
- Employee assistance programme
12d
Payroll Support Advisor
Tes Global —Sheffield
- £26,091 a year
- Weekend availability
- Customer service
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Sheffield
- £3,800 a month
- Full-time
- Sales
Quick apply
Legal Recoveries Specialist
Flint Bishop —Sheffield
- Full-time
- Customer service
- Communication skills
Quick apply
4d
Microsoft CSP Consultant
FluidOne —Sheffield
- Full-time
- Azure
- Travel
- Communication skills
- Employee assistance programme
Home Customer Service Advisor
NEXT —Doncaster
- £13.29 an hour
- Part-time
- Customer service
- Computer skills
- Free parking
- Work from home
Customer Service Advisor
apetito —Doncaster
- £13.45 an hour
- Part-time
- Customer service
- IT
- Annual leave
- Employee discount
4d
Associate Director - FM Operational Readiness
Turner & Townsend —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior SHE Advisor
M Group —Sheffield
- No degree
- Contracts
- Construction
- Annual leave
- Employee assistance programme
9d
Social Motion and Video Graphics Designer
Department for Work and Pensions —Sheffield
- £45,072 a year
- Overtime
- Hybrid work
- Presentation skills
- Marketing
- Annual leave
- Employee assistance programme
5d
NEC Supervisor - Sheffield
Turner & Townsend —Sheffield
- Full-time
- No degree
- Contracts
Quick apply
Customer Service Adviser
Unipart —Doncaster
- £27,715 a year
- Customer service
- Analysis skills
- Contracts
- Employee assistance programme
Quick apply
10d
Customer Development Manager - Food
Caldic —Chesterfield
- Sales
- Analysis skills
- Communication skills
Domain Expert (Data & AI Strategy)
Methods Business and Digital Technology —Sheffield
- £80,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- Business development
- Employee assistance programme
Quick apply
6d

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technical support advisor jobs near catcliffe, syk

Quality Assurance and Control Technical Advisor

My Finance Club LTD
Sheffield

Quick apply

Job details

Permanent | Full-time
Up to £32,500 a year
12 days ago

Benefits

Store discount
Health & wellbeing programme
Company pension
Employee discount

Qualifications

System administration
Quality management
Analysis skills
Quality assurance
Financial services
Root cause analysis
Business requirements
Communication skills

Full job description

Job Description:

Role Title: Quality Assurance and Control Technical Adviser

Department: Operations / Customer Experience / Compliance

Location: Sheffield United Kingdom (Hybrid)

Reporting To: Quality Assurance & Training Manager

Salary: up to £32.5k

Role Purpose

The Quality Assurance & EvaluAgent Systems Adviser is responsible for the administration, optimisation, and continuous improvement of the EvaluAgent quality management platform within a regulated financial services environment.

The role acts as the Subject Matter Expert (SME) for EvaluAgent, owning platform configuration, scorecard design, workflow administration, reporting, user management, and integration with operational quality frameworks. Working closely with operational stakeholders and external partners, the role ensures the platform effectively supports quality assurance, competence management, regulatory compliance, and continuous improvement initiatives that drive positive customer outcomes.

Key Responsibilities

EvaluAgent Platform Administration & Ownership

· Act as the primary Subject Matter Expert (SME) for the EvaluAgent platform.

· Administer and maintain system configuration, user access, permissions, workflows, and platform settings.

· Manage platform upgrades, enhancements, testing, and release activities.

· Ensure system integrity, data quality, and governance standards are maintained.

· Develop and maintain platform documentation, processes, and administration guides.

· Provide second-line support and troubleshooting for platform users.

· Scorecard Design & Management

· Design, build, maintain, and continuously improve QA scorecards within EvaluAgent.

· Translate regulatory requirements, business objectives, and operational processes into effective quality measurement frameworks.

· Ensure scorecards align with FCA expectations, Consumer Duty principles, and internal quality standards.

· Review scoring methodologies and assessment criteria to improve consistency, fairness, and reporting accuracy.

· Lead calibration activities to ensure scorecards remain relevant and effective.

Continuous Improvement

· Identify opportunities to optimise platform functionality, workflows, automation, and reporting capabilities.

· Analyse quality and operational data to recommend process improvements and system enhancements.

· Partner with operational teams to implement quality improvement initiatives.

· Support the evolution of quality frameworks, competency models, and assessment methodologies.

· Drive adoption of best practices across quality assurance and performance management processes.

External Partner & Vendor Management

· Act as the primary liaison between the organisation and EvaluAgent.

· Build and maintain effective relationships with external platform providers and implementation partners.

· Manage support requests, enhancement discussions, system issues, and service reviews.

· Coordinate platform development requests and ensure business requirements are clearly documented and delivered.

· Participate in vendor-led workshops, roadmap discussions, and product improvement initiatives.

Reporting & Management Information

· Develop and maintain reporting suites, dashboards, and management information within EvaluAgent.

· Produce quality, compliance, and performance insights for operational stakeholders.

· Ensure reporting accurately supports regulatory, governance, and audit requirements.

· Provide recommendations based on trends, root cause analysis, and quality outcomes.

Quality Assurance Oversight

· Conduct targeted QA assessments where required.

· Support quality calibration and governance activities.

· Provide guidance to assessors and operational leaders on scoring standards and quality frameworks.

· Ensure quality assessments are recorded accurately and consistently within EvaluAgent.

Essential Skills & Experience

· Demonstrable experience administering and configuring EvaluAgent.

· Experience designing and maintaining QA scorecards and quality frameworks.

· Experience acting as a system administrator, platform owner, or SME for quality management systems.

· Strong understanding of FCA regulations, Consumer Duty, and customer outcome requirements.

· Experience working with third-party vendors and technology partners.

· Strong analytical and reporting skills.

· Experience translating business requirements into system solutions.

· Excellent stakeholder management and communication skills.

Desirable

· Experience managing system implementations or platform enhancements.

· Experience with workflow automation and reporting tools.

· Knowledge of competence frameworks and accreditation processes.

· Experience within financial services, contact centres, or regulated environments.

Additional Competencies

· System Administration & Configuration

· Platform Ownership

· Stakeholder Management

· Vendor Relationship Management

· Process Improvement

· Data Analysis & Reporting

· Change Management

· Technical Problem Solving

· Quality Governance

· Continuous Improvement

Job Types: Full-time, Permanent

Pay: Up to £32,500.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
Store discount

Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?

Work Location: Hybrid remote in Sheffield S1 2BJ

Quick apply

Refine Your Search

technical support advisor jobs in catcliffe, syk

Quality Assurance and Control Technical Advisor

Personal Assistant

Data Protection Officer

Finance Director (Temporary - Maternity Cover)

Technical Customer Experience Advisor

Customer Service Advisor - Doncaster

Senior SHEQ Advisor

Payroll Support Advisor

JUNIOR SALES ADVISOR

Legal Recoveries Specialist

Microsoft CSP Consultant

Home Customer Service Advisor

Customer Service Advisor

Associate Director - FM Operational Readiness

Senior SHE Advisor

Social Motion and Video Graphics Designer

NEC Supervisor - Sheffield

Customer Service Adviser

Customer Development Manager - Food

Domain Expert (Data & AI Strategy)

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