Customer experience manager Work, Jobs in Chaldon Herring, Dor (with Salaries)

Visitor Experience Manager
The Tank Museum —Bovington Camp
- £37,000 - £40,500 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- IT
Quick apply
Aftersales Manager
Sandown Mercedes Benz of Dorchester —Dorchester
- Up to £58,000 a year
- Full-time
- Customer service
- In-person
- Cash handling
- Employee discount
- Life insurance
Quick apply
14d
Event Manager
Seed Talks —Dorchester
- £17 an hour
- Customer service
- Organisational skills
- In-person
Quick apply
Operations Manager
Breathe Safety Ltd —Christchurch
- £45,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Channel Sales Manager - South UK M/F
Hirsch UK —Poole
- £55,000 - £72,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Sales - Sales Advisor - UK
New Look —Dorchester
- Part-time
- Microsoft Word
Golf Club Manager - Bulbury Woods Golf Club
Hoburne —Poole
- £45,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee assistance programme
- Employee discount
Property & Tenancy Manager
Meyers Estate Agents —Dorchester
- £25,000 - £30,000 a year
- Full-time
- Maintenance
- Administrative experience
- Organisational skills
- Free parking
- Employee discount
Quick apply
Area Manager
Lidl —Christchurch
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
6d
Customer Repairs Specialist
Magna Housing —Dorchester
- £29,648 a year
- Full-time
- Customer service
- Travel
- Communication skills
14d
New to Travel - Travel Consultant Swanage
Hays Travel —Swanage
- Full-time
- Sales
- Classroom experience
Project Manager
Parker Hannifin Corporation —Poole
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Business Development Manager
G3 Systems Ltd —Portland
- From £60,000 a year
- Full-time
- Management
- Marketing
- Business development
- Free parking
- Annual leave
Quick apply
Supply Chain Coordinator
Solent Group —Christchurch
- Full-time
- Hybrid work
- Continuous improvement
- Time management
- Free parking
- Work from home
Quick apply
Product Manager
NEON DEVELOPMENTS LIMITED —Poole
- £62,000 - £65,000 a year
- Full-time
- Hybrid work
- Computer Science
- Marketing
- Data analysis skills
- Free parking
- Annual leave
Quick apply
3d
Operations Support Team Manager
SNG (Sovereign Network Group) —Blandford Forum
- £34,000 - £42,000 a year
- Full-time
- Communication skills
2d
Regional Account Manager - South Coast
H Weston & Sons Ltd —Bournemouth
- Full-time
- Sales
- Computer literacy
- Microsoft Office
- Free parking
- Employee discount
Quick apply
13d
Delivery Manager
NEXT —Poole
- From £7,254 a month
- Part-time
- Employee discount
13d
Business Continuity Manager
Leonardo UK Ltd —Yeovil
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- Engineering
- Project management
- No degree
- Flexible schedule
- Referral programme
Operations Coordinator
Glow Green Ltd —Bournemouth
- Up to £35,000 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Annual leave
- Referral programme
Quick apply
1d

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Visitor Experience Manager

The Tank Museum -
Bovington Camp

Quick apply

Job details

Permanent | Full-time
£37,000 - £40,500 a year

Qualifications

Customer service
Upselling
Project management
IT
Communication skills
Negotiation

Full job description

Working closely with the Director of Visitor Experience & Commercial, the Visitor Experience Manager will ensure every visitor enjoys an enriching, memorable, and safe visit to the museum. This role holds primary responsibility for the daytoday management of general visitor operations, enquiries, and group bookings, ensuring seamless service and operational excellence. While the role requires strong planning and process management, it also offers significant creative scope, continuously seeking innovative ways to elevate the visitor experience and drive increased footfall through new, engaging, and dynamic programming.

Key Accountabilities:

Deputise for the Director of Visitor Experience and Commercial as and when required.
Lead and/or support on Visitor Experience Development projects, helping to ensure the Museum continues to be an industry leading Visitor Attraction.
Responsible for the Duty Manager Function at the Museum, including the writing of operational procedures, training and rotas.
Responsible for the process and procedure of general email and telephone general enquiries.
Responsible for the process and procedure of group bookings, and KPIs in relation to these.
Line manage the Visitor Experience administration team and full-time Duty Manager.
Own the Museum-wide activity planner document and chair the Activity Planner Meeting. Ensuring collaboration of the planner between all departments in the museum. Maximising internal productivity without hindering Visitor Experience.
Manage visitor experience budgets. Particularly accessibility and school holiday programming.
Lead on school holidays programming, particularly driving the 'non military' aspects broadening our audience appeal with key partnerships and 'outside the box' thinking. Working closely with the Education & Visitor Engagement Manager and Partnership & Events Development Manager to achieve this.
Work with visitor experience administrators in upselling activities.
Support the Facilities & Estates Manager in ensuring the functionality and aesthetic appearance of the Tank Museum site.
Collate, monitor and report on visitor feedback.
Support the Director of Visitor Experience and wider departmental leads in the planning and delivery of events, whilst ensuring the visitor experience is upheld throughout build, delivery and breakdown.
Comprehensive understanding of the Museum Ticketing System
Act as Duty Manager, safeguarding officer, first aider and fire marshal as required.
Support the Estates & Facilities Manager and the Health & Safety Coordinator in ensuring external contractors to the Museum have the relevant risk assessments, insurance and permits and are working appropriately in visitor areas.
Participate in the Museum call out procedures.

What you'll bring:

Essential:

Experience in a customer service role within a heritage or visitor attraction.
Managing a team
Writing and implementing operational procedures
Creative programming
Strong IT skills
Ability to organise and plan
Excellent communication skills, including dealing with members of the public as well as internal parties

Desirable:

Project management experience
Safeguarding knowledge
Negotiation skills
Qualification in Tourism or similar related field
IOSH or other H&S qualification

Due to the nature of the role the post holder will be required to work onsite. Hybrid or working from home is not available.

Advert closes - 29th June 2026

Interviews - will take place on 7th July 2026.

Quick apply

Refine Your Search

customer experience manager jobs in chaldon herring, dor

Visitor Experience Manager

Aftersales Manager

Event Manager

Operations Manager

Channel Sales Manager - South UK M/F

Sales - Sales Advisor - UK

Golf Club Manager - Bulbury Woods Golf Club

Property & Tenancy Manager

Area Manager

Customer Repairs Specialist

New to Travel - Travel Consultant Swanage

Project Manager

Business Development Manager

Supply Chain Coordinator

Product Manager

Operations Support Team Manager

Regional Account Manager - South Coast

Delivery Manager

Business Continuity Manager

Operations Coordinator

I want to receive the latest job alerts for customer experience manager in chaldon herring, dor

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