internal sales support Work, Jobs in chard, som (with Salaries)

Customer Engagement Centre Supervisor
NUMATIC INTERNATIONAL LIMITED —Chard
- From £34,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Quick apply
9d
Internal Sales Support
VINCI Energies —Honiton
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Organisational skills
- Flexible schedule
Internal Sales Support
Actemium UK —Honiton
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Organisational skills
- Flexible schedule
Quick apply
Retail Sales Advisor - Yeovil
Oak Furnitureland —Yeovil
- £50,518 - £56,075 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Assistant Branch Manager
Total Plumbing Supplies —Chard
- Full-time
- Management
- Sales
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Retail Sales Advisor - Taunton
Oak Furnitureland —Taunton
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Trainee Sales Executive
Custom Labels Ltd —Bridgwater
- £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
9d
Customer Service / Account Manager
Carly Press —Wellington
- £26,702 - £33,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
2d
Production Planner & Scheduler
Trizo Ltd —Bridgwater
- £43,000 - £45,000 a year
- Full-time
- ERP systems
- Assembly
- Continuous improvement
- Free parking
Quick apply
Customer Service Advisor
Barclays —Yeovil
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Consumer Care Executive
ADM —Lopen
- Sales
- Customer service
- Maintenance
Sales & Customer Service Executive
Door Controls Direct —Dorchester
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Sick pay
Quick apply
Sales Coordinator
Organic Herb Trading —Taunton
- £25,528.10 a year
- Full-time
- Customer service
- IT
- Communication skills
- Free parking
Quick apply
4d
Modern Workplace Consultant - Yeovil
Arc —Yeovil
- £80,000 - £95,000 a year
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Internal Sales Assistant
RGB Building Supplies —Wiveliscombe
- Full-time
- Sales
- Customer service
- IT
- Employee assistance programme
- Employee discount
Quick apply
10d
Administrative Assistant
Acorn by Synergie —Nether Stowey
- £12.99 - £13.00 an hour
- Temporary
- Administrative experience
- Organisational skills
10d
Marketing Manager
Goonvean Group Ltd —Cullompton
- £45,000 - £60,000 a year
- Full-time
- Sales
- Marketing
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
Finance Manager
Little Halstock Ltd —Beaminster
- £32,000 - £45,000 a year
- Part-time
- Travel
- Accounting
- Financial services
- Free parking
Quick apply
2d
Veterinary Business Manager-Digital Services
Mars —Castle Cary
- £39,000 - £40,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Gym membership
Sales Consultant
Lely —Somerton
- Full-time
- Sales
- IT
- In-person
- Flexible schedule
- Life insurance
Quick apply
11d

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Customer Engagement Centre Supervisor

NUMATIC INTERNATIONAL LIMITED -
Chard

Quick apply

Job details

From £34,000 a year
9 days ago

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Customer service
IT
Leadership
Communication skills
Office experience

Full job description

The Customer Engagement Centre Supervisor will be responsible for managing and leading a team of employees, overseeing the day-to-day performance within the customer engagement centre. You will communicate departmental goals and service deadlines to the team, whilst ensuring the delivery of professional customer service within a sales focused environment.

You will have full knowledge of all aspects of the Customer Engagement Centre activities reflecting the multi-skilled environment and will manage information to best influence the performance of the team to deliver against Key Service KPI’s. You will be accountable for excellence in internal and external customer service provision, driving an increase in revenues and maximising up sell opportunities. In collaboration with the Marketing and Communication team you will understand social media impact and lead various social omni-channel campaigns to further enhance reach across all customer demographics.

Demonstrable experience of leading a small to medium team, working to critical deadlines.
Robust experience working in an office environment.
Robust understanding of commercial and customer relationships.
Experience with interacting with customers and across disciplines and teams.
Experience of dealing with complicated customer service issues and demands.
Ability to provide leadership and guidance into all aspects of work.
Strong, prioritisation skills with ability to manage competing, conflicting demands.
Ability to work independently and as part of a team, using own initiative.
Ability to establish and maintain effective working relationships.
Ability to work under pressure; be results driven.
Excellent communication skills, ability to communicate verbally, written and via presentation
Strong IT skills, including Word, Outlook, Excel, and PowerPoint.

Act as first point of contact for the Customer Engagement Team to both internal and external stakeholders, communicating progress and requirements where relevant.
Deliver against Key Customer Engagement Centre KPI’s (Service Level, ASA, Abandon Rate)
Ensure advisor adherence to system process including but not limited to the CRM system.
Successfully deliver and maintain customer insight and escalated issues process.
Create and maintain management information reporting dashboard.
Provide clear and concise data and analysis showing an understanding of success and where corrective action is required.
Ensure that all business initiatives are supported and implemented.
Contribute to recruitment and induction programmes, acting as a lead with relevant internal stakeholders.
Lead members of the Customer Engagement team to support a culture of continuous improvement.
Ensure attention to detail, rectification of process errors and cost control are considerations on all team activities and tasks.
Represent your team to ensure the interests of the Customer Engagement Centre are properly represented and promoted.
Fully implement all changes to processes, methodology, environment, and practice within the department in a positive supportive manner.
Support the Assistant Manager on any business improvement projects to support activities that impact your own job or that of your team.

Hours.

Monday Day Off

Tuesday 10:00 - 20:00

Wednesday 10:00 – 20:00

Thursday 08:00 – 18:00

Friday 08:00 – 18:00

Saturday Day Off

Sunday Day Off

Quick apply

Refine Your Search

internal sales support jobs in chard, som

Customer Engagement Centre Supervisor

Internal Sales Support

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Retail Sales Advisor - Yeovil

Assistant Branch Manager

Retail Sales Advisor - Taunton

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Customer Service Advisor

Consumer Care Executive

Sales & Customer Service Executive

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Modern Workplace Consultant - Yeovil

Internal Sales Assistant

Administrative Assistant

Marketing Manager

Finance Manager

Veterinary Business Manager-Digital Services

Sales Consultant

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