Business relationship specialist Work, Jobs in Chatteris, Cam (with Salaries)

Service Delivery Manager
Trade Mastermind Limited —Peterborough
- £60,000 - £75,000 a year
- Full-time
- CRM software
- Management
- English
Quick apply
3d
Tender Co-ordinator
All-Tech Electrical&Mechanical Ltd. —Peterborough
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Change & Continuous Improvement Project Manager
Cross Keys Homes —Peterborough
- £51,277 - £53,976 a year
- Full-time
- Microsoft Office
- Project management
- Presentation skills
4d
Prehung Sales Manager
Precision Door Solutions —Ely
- Full-time
- Sales
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
11d
Contract Management Specialist
Aveva —Cambridge
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Business Relationship Manager
Barclays —Peterborough
- Sales
- Business development
- Organisational skills
3d
People Operations Manager
TidalSense —Cambridge
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- AI
- Annual leave
- Flexible schedule
Quick apply
12d
Economic Policy Project Manager
Cambridgeshire County Council —Cambourne
- £46,956 - £50,157 a year
- Remote
- Management
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Senior Bid & Tender Coordinator
All-Tech Electrical&Mechanical Ltd. —Peterborough
- £42,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexitime
Quick apply
10h
Regional Account Manager
Rubix —King's Lynn
- Full-time
- Customer service
- Business development
- Communication skills
8d
Country HR Partner
Hologic —Cambridge
- £58,000 - £75,000 a year
- Management
- Travel
- Human resources
10d
Talent Acquisition Partner
Silver Birch Care Holdings —Peterborough
- £38,000 a year
- Employee assistance programme
- Referral programme
4d
Learning Support Assistant
On Track Education —Mildenhall
- £26,440 a year
- Full-time
- Childcare
- Driving
- In-person
- Store discount
- Employee discount
Quick apply
Service Manager (MSK Cambs & Peterborough)
East of England Community Health and Care NHS Trust (Cambridgeshire) —Saint Ives
- £57,528 - £64,750 a year
- Full-time
- Management
- Leadership
- Communication skills
12d
Senior Sales and Service Advisor
Rubix —King's Lynn
- Full-time
- Customer service
- Leadership
- Communication skills
Finance Manager
Abselion —Cambridge
- £50,000 - £65,000 a year
- CRM software
- ERP systems
- In-person
Customer Service Sales Support Specialist
Kalsec —Mildenhall
- Hybrid work
- CRM software
- Customer service
- Salesforce
Quick apply
5d
Senior Manager (Branch Manager)
Operam Education Group —Park
- £45,000 a year
- Leadership
- Teaching
Quick apply
Saleroom Manager - Interiors Sales
Cheffins —Cambridge
- Full-time
- Sales
- Microsoft Office
- Supervising experience
Talent Acquisition Specialist
WeBuyVintage —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Sales
- Travel
- Employee assistance programme
- Employee discount
Quick apply
13d

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Service Delivery Manager

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£60,000 - £75,000 a year
3 days ago

Benefits

Company pension

Qualifications

CRM software
Management
English
Project management
Leadership
Communication skills

Full job description

Service Delivery Manager

Salary: £60,000 - £75,000 per annum

Location: Peterborough (Office Based)

About Trade Mastermind

Trade Mastermind is one of the UK's fastest-growing business education, coaching, and business services organisations. Founded by BBC The Apprentice winner Joseph Valente, our mission is to help ambitious business owners achieve sustainable growth, increase profitability, and build businesses that create long-term freedom and success.

While our roots are in supporting the construction and trades sector, today we work with small and medium-sized businesses across a wide range of industries, providing the tools, strategies, systems, and support needed to scale successfully.

Through industry-leading coaching, training, consultancy, recruitment, marketing, technology solutions, and business support services, we help thousands of entrepreneurs and business owners accelerate growth and overcome the challenges that come with scaling a business.

Our wider group includes Trade Group Services (TGS), a portfolio of specialist business solutions designed to help businesses grow faster and operate more efficiently, including.

With the opening of our new 20,000 sq. ft. Trade Mastermind University HQ and ambitious growth plans ahead, we are looking for an exceptional Service Delivery Manager to oversee operational excellence and client experience across all TGS divisions, ensuring every service delivers outstanding results and supports our vision of becoming the UK's leading business growth ecosystem.

The Role

This is a senior leadership position responsible for the delivery, performance, and continuous improvement of all Trade Group Services.

You will oversee service operations across multiple business units, ensuring every client receives a consistent, professional, and results-driven experience. You will work closely with department heads, account managers, consultants, delivery teams, and senior leadership to create scalable systems, improve operational efficiency, and drive client retention.

This is not a maintenance role-this is a build, optimise, lead, and scale role.

Key Responsibilities

Service Delivery & Operations

Own and manage service delivery across Trade Recruit, Trade Design, Trade Social, TM CRM, and Valente Consulting.
Ensure all services are delivered to a consistently high standard, meeting agreed timelines, KPIs, and client expectations.
Develop and implement service delivery strategies that support business growth and client retention.
Create scalable processes, workflows, and operational frameworks across all service divisions.
Monitor service performance, identify bottlenecks, and drive continuous improvement initiatives.
Manage project delivery, client onboarding, service implementation, and ongoing account success.

Team Leadership

Lead, develop, and support service delivery teams across multiple departments.
Establish clear KPIs, accountability measures, and performance standards.
Foster a high-performance, solution-focused culture.
Provide coaching, mentoring, and development opportunities for team members.
Recruit and build teams as the business continues to grow.

Client Experience & Retention

Ensure a seamless client journey from onboarding through to service completion.
Manage escalations and resolve complex client issues effectively.
Monitor client satisfaction, retention, and engagement metrics.
Implement feedback systems and use client insights to improve service quality.
Work proactively to maximise client success and long-term relationships.

Systems & Process Improvement

Drive digital transformation and operational efficiency through technology and automation.
Implement and optimise CRM systems, project management tools, reporting platforms, and workflow automation.
Build reporting dashboards that provide visibility of department performance and client outcomes.
Continuously review and refine service delivery processes to support scale.

Strategic Leadership

Work closely with senior leadership to align service delivery with company goals and growth objectives.
Support new product launches and service expansion initiatives.
Contribute to strategic planning and operational decision-making.
Play a key role in building the UK's leading ecosystem of services for trade business owners.

What We're Looking For

Proven experience in a senior Service Delivery, Operations, Customer Success, or Client Services leadership role.
Strong experience managing multiple service functions or business units.
Demonstrated success in creating scalable operational processes and improving performance.
Excellent leadership, communication, and stakeholder management skills.
Commercially aware with a strong understanding of client retention and service profitability.
Data-driven mindset with the ability to analyse performance metrics and implement improvements.
Experience with CRM systems, project management platforms, customer success tools, and automation software.
Ability to thrive in a fast-paced, high-growth environment.
Experience within business consultancy, marketing agencies, recruitment, coaching, education, or construction sectors would be advantageous.

What You'll Receive

£60,000 – £75,000 salary depending on experience
Private Healthcare
Pension Scheme
Ongoing leadership development and training
Clear career progression opportunities
20 days plus bank holidays
Birthday off
Access to Trade Mastermind events and industry-leading training
Opportunity to be part of one of the UK's fastest-growing businesses serving the construction sector

Our Vision

Over the next three years, Trade Mastermind aims to:

Reach a £100M+ valuation
Achieve £10M+ EBITDA
Support 1,000+ trade business owners annually
Launch Trade Mastermind University – the first of its kind globally
Build the UK's leading business growth ecosystem for the trades sector

Ready to Lead and Scale Trade Group Services?

If you're a high-performing operational leader with a passion for service excellence, continuous improvement, and building exceptional teams, we'd love to hear from you.

Join us and play a key role in shaping the future of Trade Group Services and the thousands of businesses we serve across the UK.

Pay: £60,000.00-£75,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

business relationship specialist jobs in chatteris, cam

Service Delivery Manager

Tender Co-ordinator

Change & Continuous Improvement Project Manager

Prehung Sales Manager

Contract Management Specialist

Business Relationship Manager

People Operations Manager

Economic Policy Project Manager

Senior Bid & Tender Coordinator

Regional Account Manager

Country HR Partner

Talent Acquisition Partner

Learning Support Assistant

Service Manager (MSK Cambs & Peterborough)

Senior Sales and Service Advisor

Finance Manager

Customer Service Sales Support Specialist

Senior Manager (Branch Manager)

Saleroom Manager - Interiors Sales

Talent Acquisition Specialist

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