Animal Work, Jobs in Cheadle, Gtm (with Salaries)

Customer Service Advisor - 12 Week FTC - Remote
Pets at Home —Cheadle
- £25,775.88 a year
- Weekend availability
- Remote
- Computer literacy
- Computer skills
- Communication skills
3d
Animal Care Auxiliary
PDSA —Manchester
- £13.45 an hour
- Part-time
- Customer service
- Cleaning
- Employee assistance programme
- Employee discount
1d
Kennel Assistant
Castlecroft Kennels & Cattery —Stockport
- £12.71 an hour
- Part-time
- Cleaning
- In-person
- Communication skills
Quick apply
Doggy day care assistant
Doggy daycare —Stockport
- £12.71 an hour
- Part-time
- Customer service
- English
- Driving
Quick apply
Development Coordinator
Pets at Home —Cheadle
- Full-time
- Hybrid work
- Databases
- Communication skills
10d
Payroll Assistant
Pets at Home —Cheadle
- £27,431.04 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Communication skills
- Work from home
- Sick pay
3d
Veterinary Care Assistant
RSPCA —Manchester
- Weekend availability
- Cleaning
- Communication skills
Veterinary Auxiliary Nurse-7 ON, 7 OFF Fixed Term Contract
Woodcroft Veterinary Group —Cheadle Heath
- Up to £12.71 an hour
- Weekend availability
- Patient monitoring
- Patient care
- Cleaning
- Employee discount
- Referral programme
Quick apply
Veterinary Care Assistant/ Animal care assistant
Irlam Animal Clinic —Manchester
- From £12.71 an hour
- Part-time
- Medication administration
- Writing skills
- Laboratory experience
- Free parking
Quick apply
11d
Animal Welfare Technician
Salford City College —Eccles
- £14,364 a year
- Part-time
- Free parking
- Employee discount
6d
Rehoming and Welfare Assistant
Cats Protection —St Helens
- Up to £16,418.06 a year
- Part-time
- Customer service
- Annual leave
- Sick pay
4d
Junior Merchandise Planner
Pets at Home —Cheadle
- Full-time
- Hybrid work
- Merchandising
- Data analysis skills
- Analysis skills
10d
Veterinary Receptionist
Medivet Group Ltd —Ashton-Under-Lyne
- £25,494.48 a year
- Full-time
- Maths
- Front desk
- Cleaning
11d
Pet Crematorium Operative with Driving
Springfield Farm Pet Cremation —Stockport
- Part-time
- Heavy lifting
- No experience needed
- Driving
Quick apply
6d
Dog Handler
Dogs 4 Rescue —Manchester
- From £12.71 an hour
- Full-time
- Heavy lifting
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
9d
Dog Day Care Assistant
Doggy Day Care Wheelock Ltd. —Sandbach
- £12.71 an hour
- Overtime
- Management
- Customer service
- Supervising experience
- Free parking
Quick apply
Kennel Assistant - Mature applicants welcome
HAPPY FEET —Northwich
- £12.71 an hour
- Part-time
- Customer service
- Driving
- Cleaning
Quick apply
Buyer - Food
Pets at Home —Cheadle
- Full-time
- Hybrid work
Animal Care Auxiliary
Rutland House Veterinary Hospital —Warrington
- £12.71 an hour
- Weekend availability
- Cleaning
- Annual leave
- Employee assistance programme
Quick apply
Cleaner
PDSA —Manchester
- £13.45 an hour
- Part-time
- Employee assistance programme
- Employee discount
1d

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Customer Service Advisor - 12 Week FTC - Remote

Pets at Home -
Cheadle

Apply Now

Job details

Full-time
£25,775.88 a year
3 days ago

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Computer skills
Customer interaction
Communication skills

Full job description

Contract: 12 Weeks

Hours: 39 Hours - Full Time

About the Role

We’re on a mission to create the best pet care business in the world. And that means offering a whole ecosystem of services - from diet and lifestyle to grooming and veterinary care. All from one convenient, accessible source. We believe in the power of pets. They make us think and they make us care. And because they give us their best, we’re looking for people to help us to give them ours. And that’s where you come in.

Pets and Customers are at the heart of everything we do and we’re looking for experienced Customer Service Advisors to join us on a 12-week Fixed Term Contract. Working in our Customer Services team, you will deal with different types of queries daily, to meet our Customer’s needs, so resilience is key in this role. We are committed to making every interaction matter, whether that be via Live Chat, Email or Phone. Previous experience working on Live Chat is a must for this role, typically handling 2-3 chats at a time. There is a requirement to be flexible and adapt to the ongoing changing business needs of the Customer Services Team.

Shift Patterns:

Monday to Friday: 9am - 8pm

Early: 9am - 5.30pm

Middle:10am - 6.30pm

Late: 11.30am - 8pm

Weekends:

Saturday: 9am - 7pm

Sunday: 9am - 6pm

Applicants must be able to work a 2.5 (two full weekends, and either Saturday or Sunday) weekend shifts out of 6

Key Responsibilities – What you’ll be doing

Engage and build rapport with Customers either by Live Chat, Social Media or Telephone
Deliver Excellent customer service to each and every Customer we have interaction with
Answer inbound calls from stores and Customers through great understanding and knowledge of our processes
The ability to empathise with the Customer to problem solve & provide the best possible resolution for the Customer
Stay up-to-date on new products, services, and policies
Collect and report Customer feedback to ensure that best practice is recognised and maintained
The ability to bring our values to life through our interactions with customers and colleagues
Achieve company and individual Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
Engage with Customers in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's Customer service policies
Other duties as requested

About You – What you’ll bring to the role

Experience within a Contact Centre or Customer Service environment is vital for this role
Previous experience multi-tasking working with Live Chat, emails, and phones
Excellent communication skills
Confident communicating to our Customer’s
Previous experience working towards targets & KPI’s
Computer literate with the ability to multitask and use multiple systems at any one time
An ability to work as part of a great team
Engage with Customers and Colleagues alike in a friendly and professional manner while actively listening to their concerns
Proven ability of decision-making skills

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you

Apply Now

Refine Your Search

animal jobs in cheadle, gtm

Customer Service Advisor - 12 Week FTC - Remote

Animal Care Auxiliary

Kennel Assistant

Doggy day care assistant

Development Coordinator

Payroll Assistant

Veterinary Care Assistant

Veterinary Auxiliary Nurse-7 ON, 7 OFF Fixed Term Contract

Veterinary Care Assistant/ Animal care assistant

Animal Welfare Technician

Rehoming and Welfare Assistant

Junior Merchandise Planner

Veterinary Receptionist

Pet Crematorium Operative with Driving

Dog Handler

Dog Day Care Assistant

Kennel Assistant - Mature applicants welcome

Buyer - Food

Animal Care Auxiliary

Cleaner

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