Service receptionist/office manager Work, Jobs in Cheadle, Gtm (with Salaries)

Referral Assistant
NHS Greater Manchester Integrated Care —Manchester
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Analysis skills
- Front desk
1d
Receptionist
LAH Property Marketing —Manchester
- £21,801 a year
- Full-time
- Hybrid work
- Writing skills
- Research
- Front desk
- Referral programme
Quick apply
8d
Receptionist
Holiday Inn Manchester Mediacityuk —Manchester
- £21,753.14 a year
- Part-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
8d
Service Receptionist/Office Manager
Torque Motor Group Ltd —Huddersfield
- £25,420 - £30,500 a year
- Full-time
- CRM software
- Supervising experience
- Front desk
- Free parking
Quick apply
6d
Dental Receptionist
MF Dental —Littleborough
- Part-time
- Computer literacy
- Microsoft Office
- Data entry
- Store discount
- Employee discount
Quick apply
1d
Night Receptionist
Holiday Inn Manchester Airport —Manchester
- £13.48 an hour
- Full-time
- Bar
- Casual dining restaurant
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply
Receptionist/Administrator
Ivy Bank Primary School —Macclesfield
- £12.85 - £13.05 an hour
- Temporary
- Microsoft Word
- Administrative experience
- Organisational skills
Quick apply
2d
Security Officer
Mitie —Manchester
- £13.54 an hour
- 12 hour shift
- Computer literacy
- Conflict management
- Front desk
Part Time Receptionist
Integral UK —Birchwood
- £28,800 a year
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Receptionist
Mercure Manchester Piccadilly Hotel —Manchester
- £12.71 an hour
- Part-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Guest Service Assistant (Casual)
Kew Green Hotels —Manchester
- £12.71 an hour
- Weekend availability
- Bar
- Hotel
- Communication skills
- Employee discount
Quick apply
4d
Receptionist
NAB-Jones Lang LaSalle Services —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Annual leave
Quick apply
Receptionist / Day Support Worker
Supporting People In Need (SPIN) —Ardwick
- From £12.71 an hour
- Full-time
- Computer literacy
- English
- First Aid Certification
- Free parking
Quick apply
Guest Service Assistant
Holiday Inn Haydock —Newton-le-Willows
- £12.71 an hour
- Part-time
- Bar
- Hotel
- Communication skills
- Employee discount
Quick apply
4d
Specialist Orthodontist - Private Only
Colosseum Dental UK —Knutsford
- Part-time
- Leadership
Quick apply

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Referral Assistant

NHS Greater Manchester Integrated Care -
Manchester

Apply Now

Job details

Full-time
£25,760 - £27,476 a year
1 day ago

Qualifications

Collaborate with healthcare professionals
Customer service call handling
Inbound customer enquiry call handling
Patient appointment coordination
Microsoft Office Suite
Complaint handling
Patient service
Microsoft Office
Analysis skills
Appointment booking and call handling
Front desk
Customer interaction
Communication skills

Full job description

The Care Gateway provides a referral management and appointment booking service to multiple customers. To be the link between referrers, patients and receiving organisation’s (such as hospitals) ensuring the most appropriate onward referral method is utilised in line with the defined priority and patient choice, using eRS where possible to meet targets regarding waiting times for outpatient appointments. Capture accurate data to provide the Care Gateway with reporting on referrals and the use of eRS. To deliver an effective and competent level of receptionist and/or clerical support and consistently deliver a “patient-focused” service which promotes good customer service and effective working relationships

Act as first point of contact for the Care Gateway, dealing with routine patient and specialist enquiries. To answer telephone calls in a timely manner ensuring that all callers are dealt with dignity, respect, and empathy. Ensure that all comments, suggestions, and complaints are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate. To carry out all delegated duties as required. You will be required to work daily at a computer with large amounts of your time needing to concentrate fully and use numerous systems.

As a Referral Assistant, you will play a key role in delivering excellent customer service while providing efficient administrative support within a professional and friendly team. This role is ideal for someone with a strong work ethic, excellent communication skills, and a positive attitude who enjoys helping customers and ensuring day-to-day operations run smoothly. You will have the opportunity to work in a supportive environment that values teamwork, reliability, and continuous development. In return, the organisation offers ongoing training, opportunities for career progression, and a competitive benefits package, making this an excellent opportunity for someone looking to build a rewarding and long-term career.

Communication

The Greater Manchester Referral Management Team provides the first point of contact for patients and GM GP practices throughout the referral process. This role involves working closely with a range of healthcare providers to ensure patients receive a smooth and efficient service.

The post holder will communicate with patients, healthcare professionals and members of the public, providing clear, helpful information. They will respond to routine enquiries with empathy, professionalism and discretion, using tact and effective communication skills where needed.

Analytical and Judgement Skills

The post holder will:
Manage and prioritise their own workload effectively, seeking guidance from their line manager when required.

Planning and Organising

The post holder will:
Organise their work efficiently to ensure tasks are completed accurately and in a timely manner.

Demonstrate a flexible and adaptable approach to meet changing priorities and service deadlines.

Patient Care

The post holder will:
Deliver a proactive, responsive and patient-focused service, supporting patients throughout the referral and booking process.

Provide timely and helpful support to patients and GP practices, responding to booking enquiries in a professional and understanding manner.

Human Resources

The post holder will be required to:
Take responsibility for maintaining and developing their knowledge and skills through continuous professional development.

Complete all mandatory training requirements.

Work in line with NHS GM policies, procedures and values.

Information Resources

The post holder will:
Interpret routine information and requests, taking appropriate action where required.

Confidently use a range of Microsoft Office applications and other relevant systems to support the service.

Apply Now

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