senior advisor Work, Jobs in cheddar, som (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
9d
Senior Case Advisor
Wiltshire Council —Trowbridge
- £39,862 - £41,771 a year
- Temporary
- Hybrid work
Senior Occupational Health Advisor
Aneurin Bevan University Health Board —Newport
- £50,129 - £57,365 a year
- Part-time
- English
- IT
- Leadership
- Paid training
10d
Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
3d
Regional Operational Security & Compliance Manager – Police Staff - Counter Terrorism Policing South West
Counter Terrorism Policing —Bristol
- £47,046 - £50,949 a year
- Full-time
- Travel
- IT
12d
Fire Safety Advisor
Cardiff and Vale University Health Board —Llandough
- £40,559 - £48,841 a year
- Full-time
- English
Head of Corporate Communications
Strategic Partnerships —Bristol
- £65,659 - £79,946 a year
- Hybrid work
- Continuous improvement
3d
Privacy Practitioner - Chief Operating Office
AXA —Bristol
- Up to £75,000 a year
- IT
8d
Director of Development
Millfield School —Street
- Up to £100,000 a year
- Full-time
- In-person
- School
- Free parking
- Gym membership
Quick apply
3d
Senior Style Advisor / Supervisor
Mint Velvet —Cardiff
- Part-time
- Employee discount
Quick apply
Senior Health & Safety Advisor- Avonmouth
Bouygues Construction —Bristol
- Civil engineering
- Construction
National Officer Head of Policy
Trades Union Congress TUC —Cardiff
- £71,816 - £74,672 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
Senior Service Advisor
Sytner Group —Bristol
- Full-time
- Leadership
- Communication skills
- Employee discount
3d
Privacy Practitioner - Chief Operating Office
AXA UK —Bristol
- Up to £75,000 a year
- IT
- Annual leave
9d
Assistant Service Manager
Vertu Motors —Bridgwater
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee discount
Quick apply
Senior Radiography Advisor
EDF Energy —Bridgwater
- Team management
- Construction
- Leadership
- Employee discount
- Gym membership
5d
Maritime Advisor
UK Hydrographic Office —Taunton
- £32,420 - £38,173 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Mentoring
3d
Senior Business Support Administrator
Menzies LLP —Cardiff
- Organisational skills
- Banking
- Time management
Senior Internal Communications Business Partner
Zellis —Bristol
- Hybrid work
- Annual leave
Project Manager
Mactech Energy Group —Bridgwater
- £433.03 - £602.48 a day
- Project management
- Organisational skills
- Contracts
2d

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senior advisor jobs near cheddar, som

Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

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Job details

Full-time
£50,129 - £57,365 a year
9 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

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Refine Your Search

senior advisor jobs in cheddar, som

Ombudsman and Complex Complaints Lead

Senior Case Advisor

Senior Occupational Health Advisor

Head of People and Culture

Regional Operational Security & Compliance Manager – Police Staff - Counter Terrorism Policing South West

Fire Safety Advisor

Head of Corporate Communications

Privacy Practitioner - Chief Operating Office

Director of Development

Senior Style Advisor / Supervisor

Senior Health & Safety Advisor- Avonmouth

National Officer Head of Policy

Senior Service Advisor

Privacy Practitioner - Chief Operating Office

Assistant Service Manager

Senior Radiography Advisor

Maritime Advisor

Senior Business Support Administrator

Senior Internal Communications Business Partner

Project Manager

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