Technical support specialist Work, Jobs in Cheddington, Bkm (with Salaries)

Technical Support Specialist
GN Group —Bicester
- Full-time
4d
Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
7d
Service Manager
SHJ Medical & Lab Gas Specialists —Chesham
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
5d
APQP Specialist - 12m Inside IR35 Contractor
Safran Engineering Services UK Limited —Pitstone
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
10d
Reporting Analyst
Affinity Trust —Thame
- £40,000 a year
- Overtime
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee discount
Photographer
Babcock International —Aylesbury
- £27,276.60 a year
- Full-time
- Military
- Travel
- Annual leave
Technical Sales Support Coordinator
Sensys Ltd —Biggleswade
- £25,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
14d
ICT Security Analyst
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Annual leave
- Employee discount
3d
Technical Design & Production Engineer – Bespoke Joinery
Fable & Wood —High Wycombe
- £45,000 - £60,000 a year
- Part-time
- AutoCAD
- Organisational skills
- Free parking
- Sick pay
Quick apply
Laboratory Technician
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Organisational skills
- Time management
Manufacturing Engineer
Safran —Pitstone
- Full-time
- Management
- Computer literacy
- ERP systems
Production Operators
LINDAL Group —Leighton Buzzard
- £25,344 - £32,096 a year
- Rotating shift
- No experience needed
- English
- Annual leave
- Employee assistance programme
Quick apply
9h
Quality Improvement Lead
Principal Medical Limited —Bicester
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
- Sick pay
Quick apply
Lead M365 Analyst - SharePoint
Luton Borough Council —Luton
- £39,152 - £41,771 a year
- Remote
- SharePoint
- Relocation assistance
- Annual leave
2h
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
Technical Support Plant Engineer
M Group —Stevenage
- Maintenance
- Travel
- Annual leave
- Employee assistance programme
Deputy Head of Building Control
Civic Recruitment Limited —London
- £65,262 - £72,266 a year
- Hybrid work
- Supervising experience
Quick apply
Audio Project Manager
Entertainment Technology Partners LLC —Tring
- Schematics
- System design
- Travel
Maintenance
H Plus Care Ltd —Maidenhead
- £24,420 - £30,000 a year
- Full-time
- Schematics
- Customer service
- Maintenance
Quick apply
13d
European Industrialisation Manager
Altro/Autoglym —Baldock
- Full-time
- Hybrid work
- Engineering
- No degree
- Communication skills
- Free parking
- Sick pay
Quick apply
9h

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Technical Support Specialist

GN Group -
Bicester

Apply Now

Job details

Full-time
4 days ago

Qualifications

iOS
Technical support

Full job description

The Customer Care Technical Support Specialist provides front‑line, non‑clinical support primarily to end users. This role enables end users to maximise the benefit of GN Hearing solutions by delivering high-quality technical support, clear product education, and empathetic customer care. Focusing on accessories, consumables, apps and general product information.

The Team you will be part of:

You will be part of the UK Customer Care team, which also encompasses Order entry and Technical Support.

Working closely alongside the whole team to offer the best support to end-users in a friendly and supportive team

Your contribution is appreciated, and you will:

Handle end-user interactions via phone and e-mail, supporting with enquiries and queries, bridging the gap between Customer Care and Technical Support for our end-users.

Provide first‑line technical support for hearing devices, accessories, apps and connectivity solutions (e.g. pairing, Bluetooth, app connectivity, device handling).
Guide end users on how to use their hearing aids, accessories and apps confidently and safely.
Listen actively and respond with empathy, patience and professionalism, especially when customers are frustrated, worried or struggling with their hearing.
Maintain strong, up‑to‑date knowledge of the GN Hearing portfolio (hearing devices, accessories, apps, connectivity solutions).
Collaborate closely with colleagues in Customer Service, Sales and Product Management to resolve cases and improve the end‑user journey.

To perform well in the role, we imagine that you have:

Experience in Technical Support and be comfortable supporting connected devices, mobile apps (iOS/Android), Bluetooth and PC connectivity.
Working knowledge of CRM/ticketing systems, preferably Salesforce (or equivalent platforms).
Ability to follow structured troubleshooting flows and update case notes accurately and efficiently.
Experience in the Hearing Care industry would be an advantage.

At GN, we pride ourselves on encouraging flexible working whenever possible. We trust our people to fulfil their responsibilities, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organisation as well.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting the invitation to interview.

How to apply?

Use the ‘APPLY’ link no later than Friday 17th July. Applications are assessed continuously, so don’t wait to send yours.

On a time crunch? Feel free to only submit your up-to-date CV, including a few sentences outlining your motivation for applying – quick and easy.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses, and provide great experiences for audio and gaming users.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here.

We hope you will join us on this journey and look forward to receiving your application.

#LI-GNGroup

Apply Now

Refine Your Search

technical support specialist jobs in cheddington, bkm

Technical Support Specialist

Remote Support Desk Operative

Service Manager

APQP Specialist - 12m Inside IR35 Contractor

Reporting Analyst

Photographer

Technical Sales Support Coordinator

ICT Security Analyst

Technical Design & Production Engineer – Bespoke Joinery

Laboratory Technician

Manufacturing Engineer

Production Operators

Quality Improvement Lead

Lead M365 Analyst - SharePoint

Associate Delivery Manager

Technical Support Plant Engineer

Deputy Head of Building Control

Audio Project Manager

Maintenance

European Industrialisation Manager

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