Purpose of the Role:
To manage the daily operations of the bar and oversee the wider clubhouse facilities, ensuring a high standard of customer service, cleanliness, and member satisfaction. The role includes staff supervision, stock management, event coordination, and responsibility for the overall presentation and functionality of the clubhouse.
Key Responsibilities:
Bar Operations:
- Manage day-to-day operations of the bar, ensuring high levels of customer service and preparing the department/clubhouse for service.
- Ensure compliance with licensing laws, health and safety regulations, and hygiene standards.
- Monitor and manage stock levels, order supplies, and conduct regular stock takes.
- Oversee cash handling procedures, including daily reconciliation and deposits.
- Develop and implement promotions and seasonal offerings in coordination with the General Manager/Club Operations Manager.
- Ensure the smooth service of food and beverage to members and guests maintaining high levels of service standards at all times.
Clubhouse Supervision:
- Take responsibility for the overall cleanliness, maintenance, and presentation of the clubhouse including bar, lounge, locker rooms, dining areas, and function rooms alongside the contract cleaner.
- Liaise with cleaning and maintenance contractors to ensure standards are met and issues are addressed promptly.
- Work with other departments (e.g., kitchen, golf operations) to ensure smooth clubhouse operations.
Team Management:
- Recruit, train, and supervise bar and clubhouse staff.
- Create and manage staff rotas in line with business needs and budget.
- Ensure team members deliver excellent service, adhering to club standards and expectations.
- Ensure team members are trained and reviewed in expected service standards
- Lead by example, setting a professional tone and promoting a positive team environment.
Member & Guest Relations:
- Foster a welcoming and professional environment for members and guests.
- Handle complaints or issues promptly and professionally.
- Build relationships with members to understand and anticipate their needs.
Events & Functions:
- In conjunction with the Assistant General Manager coordinate and deliver clubhouse events such as tournaments, private functions, meetings and club social events.
- Work with the catering team to ensure seamless delivery of food and beverage services.
- Oversee setup, service, and clean-up of events.
Person Specification:
Essential Skills & Experience:
- Previous experience in bar management or hospitality supervisory role.
- Knowledge of licensing laws, food hygiene, and health & safety regulations.
- Proven leadership and team management skills.
- Strong organisational and multitasking abilities.
- Excellent customer service and communication skills.
- Financial acumen and experience managing budgets and stock.
Desirable:
- Experience in a golf club, private members’ club, or similar environment.
- Personal licence holder.
- First aid training.
- Basic understanding of golf and golf club culture.
Working Hours:
- Full-time position, including evenings, weekends, and public holidays as required.
- Flexibility essential based on event schedule and peak times (e.g. tournament days, club events).
Key Relationships:
- Reports to: Club Operations Manager (General Manager in absence of COM)
- Works with: Head Chef & Professional Shop
- Supervises: Bar staff, clubhouse assistants, part-time staff
Performance Measures: Golf Club Bar Manager & Clubhouse Supervisor
1. Financial & Operational Efficiency
Measure
Target / Indicator
Bar Revenue & Profitability
Meet or exceed monthly/annual bar revenue and gross profit targets.
Cost Control
Maintain beverage cost percentages within budgeted levels. Minimize wastage and losses.
Stock Management
Accurate monthly stock takes
Cash Handling Accuracy
100% accurate cash reconciliation and banking. No discrepancies. Working with the Club Bookkeeper & Club Operations Manager
Labour Cost Efficiency
Staff rota matches budgeted labour cost % of sales
2. Clubhouse Standards & Facilities
Measure
Target / Indicator
Cleanliness & Presentation
95%+ positive feedback from member surveys or mystery audits. Clubhouse maintained to expected standards daily.
Maintenance Response Times
Non-urgent issues resolved within 72 hours; urgent issues reported and addressed within 24 hours.
Compliance Checks
Pass all health, safety, and hygiene inspections with no major issues. Licensing compliance maintained at all times.
3. Customer Service & Member Satisfaction
Measure
Target / Indicator
Member Satisfaction Ratings
85%+ satisfaction score in member/guest surveys.
Complaints Handling
All complaints responded to within 24 hours, with resolution within 72 hours. Track and reduce recurring issues.
Event Feedback
90%+ satisfaction rate on post-event feedback for functions and tournaments.
4. Staff Management & Leadership
Measure
Target / Indicator
Staff Retention
Low turnover of key bar/clubhouse staff (<15% annual).
Training & Development
100% of staff trained on induction, licensing laws, and health & safety. Ongoing development sessions conducted quarterly.
Team Performance
Staff performance reviews completed bi-annually. Positive team culture with few disciplinary issues.
6. Innovation & Member Engagement
Measure
Target / Indicator
New Initiatives Implemented
Minimum 2 new bar promotions or clubhouse improvements per quarter.
Member Engagement
Actively involved in member events, contributing to a welcoming and inclusive atmosphere.
Reporting & Accountability
- Monthly Report Submission: Includes sales, stock, staffing, and event summaries. Submitted on time every month.
- Quarterly Review Meetings: Held with General Manager to assess progress against KPIs and agree on improvement actions.
Job Type: Full-time
Pay: £34,000.00-£36,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- On-site parking
- Sick pay
Experience:
- Supervising experience: 1 year (preferred)
- Restaurant management: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (required)
- Customer service: 1 year (required)
- Management: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
