& civil Work, Jobs in Chelmsford, Eng (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Crown Court Clerk
HM Courts and Tribunals Service —Writtle
- £29,303 - £31,061 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
12d
Civil Project Manager UK - Fixed Term Contract (36 Months)
Indaver —Kelvedon
- Civil engineering
- Engineering
- Contracts
- Free parking
- Paid training
Quick apply
Crown Court Clerk
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
13d
Project Manager - Streetworks & Utilities (Infrastructure) -Essex FTC 24 months
Bauer Media Outdoor —Chelmsford
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Project management
- Leadership
- Annual leave
- Employee discount
Quick apply
Civil Operative
M Group —Colchester
- Overtime
- Employee assistance programme
- Employee discount
Information Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £30,333 a year
- Full-time
- Microsoft Word
4d
Community Payback Supervisor - Chelmsford (East of England)
HM Prison & Probation Service —Chelmsford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
4d
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £25.28 - £50.56 an hour
- Overtime
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Annual leave
3d
Qualified Probation Officer - North Essex - East of England
HM Prison & Probation Service —Chelmsford
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Test Centre Associate - Chelmsford
Reed In Partnership —Chelmsford
- £13.60 an hour
- Part-time
- Customer service
- Driving
Bushing and Polishing Technician
TECNIQ —Witham
- £12.71 - £17.00 an hour
- Overtime
- Programmable logic controllers
- In-person
- Mechanical knowledge
- Free parking
Quick apply
PRM Driver (Ambi Lift & Minibus Driver)
ABM UK —Stansted
- £16.48 - £17.13 an hour
- Full-time
- Customer service
- Driving
- Communication skills
- Employee discount
Quick apply
Assisted Travel Check-In Agent / Host
ABM UK —Stansted
- £14.12 an hour
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
VacancyTitle: Mains Layer
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- Up to £42,600 a year
- Full-time
- Annual leave
- Employee assistance programme
4d
General Theatre Technician
Potters Resorts - Five Lakes —Maldon
- Weekend availability
- Resort
Quick apply
5d
Part Time Kitchen Porter
Potters Resorts - Five Lakes —Maldon
- £10.85 - £12.71 an hour
- Part-time
- Hospitality
- Communication skills
- Resort
- Free parking
- Employee assistance programme
Quick apply
R2R103954 - 132085 - Campaigns & Insights Officer
South End City Council —Southend-on-Sea
- £33,143 - £38,220 a year
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Annual leave
8d
Host
Hallmark Care Homes —Hutton
- £13.45 an hour
- Full-time
- Hospitality
- Customer service
- Café
- Employee discount
- Referral programme
6d
Bar Team Member
Potters Resorts - Five Lakes —Maldon
- £10.85 - £12.71 an hour
- 8 hour shift
- Hospitality
- Bar
- Resort
- Employee discount
Quick apply
5d

I want to receive the latest job alerts for & civil in chelmsford, eng

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

& civil jobs in chelmsford, eng

Contact Centre Officer (Headquarters, Chelmsford)

Crown Court Clerk

Civil Project Manager UK - Fixed Term Contract (36 Months)

Crown Court Clerk

Project Manager - Streetworks & Utilities (Infrastructure) -Essex FTC 24 months

Civil Operative

Information Officer (Headquarters, Chelmsford)

Community Payback Supervisor - Chelmsford (East of England)

Organised Immigration Crime (OIC) Investigator

Qualified Probation Officer - North Essex - East of England

Test Centre Associate - Chelmsford

Bushing and Polishing Technician

PRM Driver (Ambi Lift & Minibus Driver)

Assisted Travel Check-In Agent / Host

VacancyTitle: Mains Layer

General Theatre Technician

Part Time Kitchen Porter

R2R103954 - 132085 - Campaigns & Insights Officer

Host

Bar Team Member

I want to receive the latest job alerts for & civil in chelmsford, eng

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