Customer support & client services occupations Work, Jobs in Chelmsford, Ess (with Salaries)

Client Services Coordinator
Volaro Digital —Ingatestone
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Organisational skills
- Work from home
Quick apply
4d
Senior Associate - Customer Services (Voice)
SS&C Technologies —Chelmsford
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
10d
Service Desk Manager
NBC Environment —Chelmsford
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Continuous improvement
- In-person
Quick apply
13d
Customer Support Assistant
Pack Fulfilment Ltd —Witham
- From £12.84 an hour
- Part-time
- Customer service
- English
- Analysis skills
- Free parking
Quick apply
5d
Information Services Assistant
Neon Diagnostics —Witham
- £12.75 an hour
- Full-time
- Inventory control
- In-person
- Marketing
Quick apply
11d
Customer Care Advisor
CARECO UK LTD —Braintree
- £27,295 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
3d
Senior Customer Service Advisor (Nights)
Pinnacle Group —Chelmsford
- £25,000 a year
- Night shift
- CRM software
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
13d
Aftersales Administrator
The Watches of Switzerland Group —Chelmsford
- Organisational skills
- Communication skills
- Employee assistance programme
Contact Centre Executive
Lithia —Chelmsford
- Databases
- Computer skills
- Annual leave
- Employee discount
10d
Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Complaints Analyst
National Westminster Bank PLC —Southend-on-Sea
- £28,475 - £40,200 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Communication skills
- Annual leave
9d
Complaints Officer
Civic Recruitment Limited —Braintree
- Full-time
- In-person
Quick apply
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Client Resident Liaison Officer - Social Housing
Sureserve —Dartford
- £28,000 - £32,000 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Officer, Coutts 24
National Westminster Bank PLC —Southend-on-Sea
- From £32,625 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
2d
Sales Support Advisor
Utopia Direct —Braintree
- £27,870 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
Client Partnerships Assistant
Stacksmiths —Southend-on-Sea
- £22,000 - £25,000 a year
- Full-time
- CRM software
- Google Suite
- Microsoft Office
- Gym membership
Quick apply
6d
Benefit Resource Center Representative Sr.
Gallagher Benefit Services —Brentwood
- £39,000 - £76,000 a year
- Full-time
- Remote
- Computer literacy
- Quality control
- Organisational skills
Customer Complaints Handler
Morgan Sindall Property Services Limited —Basildon
- £27,500 - £28,000 a year
- Full-time
- Employee assistance programme
- Employee discount
4d
Agent Support Assistant
iad UK —Bishop's Stortford
- £27,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
4d

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customer support & client services occupations jobs near chelmsford, ess

Client Services Coordinator

Volaro Digital
Ingatestone

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
4 days ago

Benefits

Casual dress
Work from home

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Marketing
Internal department liaison
Client services
Organisational skills
Customer interaction
Communication skills
Marketing

Full job description

Client Services Coordinator

Salary: £30,000 to £35,000 depending on experience

Hours: 32 hour flexible week, available 9am to 5pm

Location: Ingatestone, Essex, hybrid with Mondays and Thursdays in the office

Reports to: Chief of Staff

About Volaro

Performance marketing and creative for premium brands.

We help luxury brands and investment firms attract and convert high net worth clients, connecting them with high value customers across premium, capital led markets. Real estate, private assets, luxury and beyond.

We do this through paid media across Meta, Google and LinkedIn, funnel design and build, creative and content production, CRM and tracking, and conversion optimisation. Everything is measured on qualified leads and revenue.

We are a small senior team, we are growing quickly, and everyone here has a real say in how the business is built. We work a 32 hour flexible week, because we think people do better work when they can build the working day around their life rather than the other way round.

The role

You will be the main point of contact for our clients on a day to day basis, and the link between them and our performance team.

Clients contact us by email, WhatsApp group and phone. You will be the person who responds, finds out the answer if you do not have it, and comes back to them. You will also make sure that anything agreed on a client call actually gets done, by tracking the actions and chasing them internally.

This is a client communication and coordination role. It does not involve setting marketing strategy or running campaigns, although you will learn how both work as you go.

What you will be doing

Responding to client messages and queries across email, WhatsApp and phone
Joining client calls, taking notes, and recording the actions that come out of them
Chasing those actions internally and confirming back to the client once they are complete
Flagging delays to clients early, rather than after a deadline has passed
Keeping our project boards up to date so the status of every client is accurate
Helping pull together client reports with the performance team
Coordinating with our internal specialists and external freelancers to keep work moving
Escalating anything you are unsure about quickly, so it can be answered properly

Who we are looking for

Alongside the experience set out below, this is what matters most to us.

You share information rather than sit on it, even when the news is not good
You are organised, and just as strong on follow through as you are on conversation
You respond quickly. A message that arrives late on a Friday gets dealt with on the Friday
You are comfortable talking to senior people and asking questions when you do not know something
You stay calm when things go wrong, which they occasionally will

Experience

You will have worked in an agency or a professional corporate environment, and you will understand marketing well enough to follow a conversation about it comfortably.

That understanding can come from study rather than a job. If you have a marketing degree and have since worked in a client facing role, that works.

Essential

Agency or corporate experience in a client or customer facing role
A working knowledge of marketing, from either study or professional experience, so terms like leads, campaigns and performance metrics are already familiar
Comfortable dealing with people at different levels of seniority, including difficult conversations
Experience using a CRM or project management system, and able to pick up new tools quickly
Clear and quick written communication

Not required

Direct experience running marketing campaigns
Knowledge of the investment sector
Seniority. If you are early in your career but organised and confident, we would like to hear from you.

Progression

This is the first hire in our client services function.

If you do the job well, there is a route into account management and, over time, into running the function. We would always rather grow someone into a role than recruit over the top of them.

How we work

Everyone here works a 32 hour flexible week. You can structure your days as you like, including shorter days or a half day on a Friday. The one thing we all hold to is being contactable between 9am and 5pm, so that clients always get a response during working hours. We also have certain non-negotiable meetings throughout the week.

Office days are Monday and Thursday.

To apply

Send us your CV along with a cover letter, describing why you believe this role is for you - as well as a time you had to tell a client something they did not want to hear, and how you handled it.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Work from home

Application question(s):

Describe a time you had to tell a client something they did not want to hear, and how you handled it.

Experience:

Client services: 2 years (required)

Work Location: Hybrid remote in Ingatestone CM4 9ED

Quick apply

Refine Your Search

customer support & client services occupations jobs in chelmsford, ess

Client Services Coordinator

Senior Associate - Customer Services (Voice)

Service Desk Manager

Customer Support Assistant

Information Services Assistant

Customer Care Advisor

Senior Customer Service Advisor (Nights)

Aftersales Administrator

Contact Centre Executive

Contact Centre Shift Manager (Part time)

Complaints Analyst

Complaints Officer

Contact Centre Shift Manager (Full time)

Client Resident Liaison Officer - Social Housing

Customer Service Officer, Coutts 24

Sales Support Advisor

Client Partnerships Assistant

Benefit Resource Center Representative Sr.

Customer Complaints Handler

Agent Support Assistant

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