Service desk technician Work, Jobs in Chelmsford, Ess (with Salaries)

Service Desk Technician - Chelmsford
John White PM LTD —Chelmsford
- £24,420 - £29,000 a year
- Overtime
- Azure
- Customer service
- Windows
- Sick pay
Quick apply
10d
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
7d
Technical Support Engineer
Microtill Ltd —Chelmsford
- From £22,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
- Free parking
Quick apply
6d
IT Technician
Gleaming Secure Services Ltd —Ilford
- £31,500 - £32,000 a year
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
IT Support Specialist
Pharmaron —Hoddesdon
- Azure
- Computer Science
- Windows
Quick apply
Nail Technician
Dlux Spa ltd —Maldon
- £12.21 - £25.00 an hour
- Part-time
- Social media management
- Customer service
- In-person
Quick apply
Audio Prep Technician
4Wall Entertainment —Harlow
- Overtime
- Maintenance
- Organisational skills
- Communication skills
Quick apply
Nail Technician
Hannah's hair and beauty salon —Hornchurch
- £10 - £14 an hour
- Full-time
- Social media management
- Customer service
- In-person
- Employee discount
Quick apply
1h
Lawn Operative
Gravesend —Gravesend
- £27,248 a year
- Overtime
- Customer service
- Maintenance
- IT
- Paid training
- Employee discount
Quick apply
13d
Workshop Manager
SunbeltRentals —Basildon
- Computer literacy
- Maintenance
- Team management
- Annual leave
Quick apply
Lash Technician
Barks & Bangs —Colchester
- £12.21 - £37.74 an hour
- Part-time
- Hospitality
- Social media management
- Customer service
Quick apply
10d
OCC and Maintenance Engineer
CBRE —Basildon
- Full-time
- Microsoft Outlook
- AI
lash tech / beautician
hmb salon —London
- £12 - £15 an hour
- Temporary
- Social media management
- Customer service
- In-person
- Flexitime
Quick apply
11d

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Service Desk Technician - Chelmsford
John White PM LTD —Chelmsford
Full, clean UK driving licence and access to your own vehicle. Willingness to undergo and maintain security vetting (DBS, NPPV Level 3, HMPPS Cat A).
£24,420 - £29,000 a year
Quick apply
10d
Remote Support Desk Operative
Titchfield Group —Essendon
Provide first-line technical support to customers via phone, email, and remote access tools. Guide customers through technical procedures and best practices.
£27,500 - £30,000 a year
Quick apply
7d

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service desk technician jobs near chelmsford, ess

Service Desk Technician - Chelmsford

John White PM LTD
Chelmsford

Quick apply

Job details

Full-time
£24,420 - £29,000 a year
10 days ago

Benefits

Company pension
Sick pay

Qualifications

TCP
Driving Licence
Azure
MCP
Customer service
CCNA
GCSE
Windows
Microsoft Office
ITIL
Driving
IT support
Scripting
Computer networking
IT
TCP/IP
PowerShell

Full job description

Location: Chelmsford (Office-Based)

Hours: Full-time, Monday to Friday (7.5-hour shifts between 08:00 and 20:00)

Salary: £25,000 - £29,000 per annum + Overtime/TOIL + Benefits - Depending on Experience

Driving Licence Required

JWPM is seeking a proactive and technically capable 1st Line IT Deskside Support Technician to deliver front-line technical assistance to users across a range of operational sites. This is an office-based role in Chelmsford with occasional travel to other locations as needed.

About the Role

As a 1st Line Support Technician, you will be the first point of contact for technical issues—resolving incidents and service requests related to hardware, software, and connectivity. You’ll also provide in-person support for users at various client locations, including:

Offices
Courts
Custody suites
Prisons
Government secure sites
Other operational service sites

Support will include everything from basic PC and printer troubleshooting to software and connectivity issues involving switches, firewalls, and WAN connections. You’ll also assist with bespoke applications and contribute to the service desk function by logging, tracking, and escalating issues as required.

Key Responsibilities

Act as the first line of support, logging and resolving IT incidents and service requests
Provide deskside support for hardware, software, and peripheral issues
Troubleshoot basic networking issues including switches, firewalls, and connectivity
Maintain accurate records of work, solutions, and asset movements
Ensure all tools, spares, and software are prepared before site visits
Escalate complex issues to 2nd/3rd line or specialist teams as needed
Keep the internal knowledgebase updated with common issues and solutions
Assist with procurement and logistics of IT hardware to various locations
Follow ITIL v4 support practices (training provided)

Skills and Experience

Essential:

Previous experience in 1st line IT support or service desk environment
Good knowledge of Windows operating systems and Microsoft Office products
Familiarity with PC and printer troubleshooting
Basic understanding of networking and TCP/IP protocols
Strong problem-solving and customer service skills
Able to work independently and manage time effectively
Full, clean UK driving licence and access to your own vehicle
Willingness to undergo and maintain security vetting (DBS, NPPV Level 3, HMPPS Cat A)

Desirable:

Knowledge of Microsoft Azure, Meraki, SentinelOne, or SuperOps
Experience with scripting (PowerShell/CMD)
Previous experience in public sector or justice-related environments
ITIL V4 Foundation certification or equivalent
Additional IT certifications (e.g., MCP, MCDST, CCNA)
Education and Qualifications:
GCSE (or equivalent) in English and Mathematics
IT-related qualification or relevant support experience
Awareness of ITIL best practices
Customer service training or certification (desirable)

Working Hours and Location

This is primarily a full-time, office-based role in Chelmsford. Remote work will be discussed after probationary periods. You will work 7.5-hour shifts between 08:00 and 20:00, Monday to Friday, Saturdays 9-5 one a month typically. Occasional weekend work and additional hours may be required, with time off in lieu (TOIL) or overtime applicable.

Pay: £24,420.00-£29,000.00 per year

Benefits:

Company pension
Sick pay

Work Location: In person

Quick apply

Refine Your Search

service desk technician jobs in chelmsford, ess

Service Desk Technician - Chelmsford

2nd Line Support Technician

Technical Support Engineer

IT Technician

IT Support Technician

IT Support Specialist

Nail Technician

Audio Prep Technician

Nail Technician

Lawn Operative

Workshop Manager

Lash Technician

OCC and Maintenance Engineer

lash tech / beautician

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