Trust manager Work, Jobs in Chelmsley Wood, Wmd (with Salaries)

IT Service Manager
NFU Mutual —Stratford-upon-Avon
- Up to £60,000 a year
- Full-time
- Hybrid work
- IT
- Financial services
- Annual leave
- Employee discount
12d
Digital Operations Manager
Martoccia Digital Services Ltd —Birmingham
- £58,586.00 - £74,472.53 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
- Health & wellbeing programme
- Flexitime
Quick apply
4d
Sales Team Manager - Contact Centre
RIVIERA TRAVEL —Burton-On-Trent
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
Asset Manager
Advance Housing and Support Ltd —Enderby
- £50,981.57 - £57,383.39 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
11d
Deputy Programme Manager (110757-0526)
University of Warwick —Coventry
- £35,608 - £46,049 a year
- Weekend availability
- Hybrid work
- Customer service
- Administrative experience
- University
11d
People Business Partner
West Midlands Combined Authority —Birmingham
- £62,906 - £70,535 a year
- Part-time
- Management
- Human resources
- AI
- Annual leave
- Employee discount
5d
Operations Manager, Coundon Court School
The Futures Trust —Coventry
- £39,568 - £46,643 a year
- Full-time
- In-person
- School
- Employee assistance programme
Quick apply
Cardiothoracic Admin Manager
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £32,073 - £39,043 a year
- Full-time
10d
Property Manager
Scanlans Property Management —Solihull
- Monday to Friday
- Driving
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
14d
Education Centre Manager
Explore Learning —Birmingham
- £31,250 - £33,750 a year
- Full-time
- English
- Leadership
- Employee discount
- Referral programme
Estate Agent
The Property Experts —Sutton Coldfield
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Data Governance Manager
NFU Mutual —Stratford-upon-Avon
- Up to £65,000 a year
- Full-time
- Hybrid work
- Computer networking
- Financial services
- Annual leave
- Employee discount
7d
Administration Manager based at Charnwood House, Coventry
MHA —Coventry
- £36,047 a year
- Full-time
- Microsoft Outlook
- Customer service
- Organisational skills
- Annual leave
10d
Property Manager
SBK Lettings —Stratford-upon-Avon
- £27,000 - £30,000 a year
- Full-time
- Maintenance
- No experience needed
- In-person
- Annual leave
- Employee discount
Quick apply
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Travel
- Contracts
Quick apply
Collections Access Manager
Birmingham Museums Trust —Birmingham
- £35,700 a year
- Full-time
- Hybrid work
- Management
- Organisational skills
6d
Portfolio Office Manager (111507-0526)
University of Warwick —Coventry
- £58,225 - £67,468 a year
- Hybrid work
- University
- Presentation skills
- Teaching
- Annual leave
12d
Senior Performance Manager
Gambling Commission —Birmingham
- £50,000 a year
- Full-time
- Presentation skills
- Annual leave
7d
Healthcare Content Creator & Video Marketing Lead
Urban Body —Solihull
- Up to £40,000 a year
- Full-time
- Social media management
- Bachelor's degree
- Organisational skills
- Employee discount
- Sick pay
Quick apply
14h

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IT Service Manager

NFU Mutual -
Stratford-upon-Avon

Apply Now

Job details

Permanent | Full-time
Up to £60,000 a year
12 days ago

Benefits

Private dental insurance
Annual leave
Company pension
Private medical insurance
Employee discount
Gym membership
Referral programme
Car scheme

Qualifications

ITIL
IT
Financial services

Full job description

IT Service Manager

Ensure IT services consistently deliver value, stability and great customer outcomes

Drive service performance, governance and continual improvement in a complex environment

Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon

About the role

As an IT Service Manager, you’ll drive service health and oversee the end-to-end management of IT services across a complex, multi-supplier ecosystem. You’ll take responsibility for ensuring all services operate smoothly and efficiently, proactively monitoring and managing performance to deliver reliable outcomes for customers. Through effective collaboration and governance, you’ll provide assurance and actionable insight to Service Owners, ensuring service delivery consistently meets business and contractual expectations.

You’ll be accountable for the end‑to‑end delivery of IT services provided by internal teams and strategic suppliers, ensuring agreed service levels are met while maximising value and cost effectiveness to support business objectives. This includes enforcing service and contract governance, managing escalations, validating controls and mitigating risk to meet business, audit and regulatory expectations.

You’ll lead service ownership and performance management using meaningful management information to enable proactive decision‑making and continuous service improvement. Working closely with stakeholders across IT and supplier partners, you’ll foster strong collaboration to support the consistent delivery and ongoing improvement of services, aligned to Group IT objectives and core IT Service Management practices such as Change, Incident and Problem Management.

You’ll also define and embed robust IT Service Management policies and processes, ensuring they are understood and consistently applied across internal and external teams in line with industry and organisational best practice. Alongside this, you’ll provide expert guidance on supplier governance, support service transitions to ensure new services are designed with customer and service excellence at their core.

About you

You’re a confident and credible service professional with strong stakeholder management skills, able to build trusted relationships and influence outcomes across internal teams and external suppliers. You bring an analytical mindset, using insight and data to understand service performance, identify risks and drive improvement. You’re comfortable challenging constructively, influencing at pace, and taking clear accountability for service outcomes, ensuring commitments are met and customer expectations are consistently delivered.

You also bring:

Significant demonstrable experience of IT Service Management,

Strong background in delivering Continual Service Improvements within a complex multi-vendor environment,

Significant successful experience of managing suppliers & product teams to deliver value to our customers and manage day to day service health,

Strong senior level stakeholder management and relationship building capabilities, with the confidence to influence key decisions.

Financial Service experience desirable.

ITIL v4 Foundation certification essential.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

Salary up to £60,000 (depending on experience)

Annual bonus (up to 17.5% of salary)

Contributory pension scheme, up to 20%, including your 8% contribution

25 days annual leave + bank holidays + buy/sell/save holiday trading scheme

A Family Friendly policy that helps you balance your work and family responsibilities

Access to savings at High Street brands, travel and supermarkets

£20 contribution to a monthly gym membership – subject to T&Cs

Health and wellbeing plan - cashback for dentist, opticians, physio and more

Access to voluntary benefits, including health assessments, private medical insurance and dental insurance

Employee Volunteering - volunteer in the community for one day each year

Unlimited access to Refer a Friend £500 bonus scheme

Life Assurance cover of 4 x salary

Employee discounts of 15% on a range of NFU Mutual insurance policies.

Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.

Stratford-upon-Avon

Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ

Visit the Stratford-upon-Avon (Tiddington) office

Vacancy managed by

Sukh Chatha

Apply Now

Refine Your Search

trust manager jobs in chelmsley wood, wmd

IT Service Manager

Digital Operations Manager

Sales Team Manager - Contact Centre

Asset Manager

Deputy Programme Manager (110757-0526)

People Business Partner

Operations Manager, Coundon Court School

Cardiothoracic Admin Manager

Property Manager

Education Centre Manager

Estate Agent

Data Governance Manager

Administration Manager based at Charnwood House, Coventry

Property Manager

ZARA BIRMINGHAM DEPUTY STORE MANAGER

National Contract Manager

Collections Access Manager

Portfolio Office Manager (111507-0526)

Senior Performance Manager

Healthcare Content Creator & Video Marketing Lead

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