customer care manager Work, Jobs in cheltenham, eng (with Salaries)

Practice Operations & Patient Experience Manager
Organic Family Chiropractic —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Customer Experience Manager- Gloucester
Baylis Vauxhall —Gloucester
- Up to £40,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Annual leave
- Employee discount
Quick apply
3d
Front of House & Audience Experience Manager
The Cheltenham Trust —Cheltenham
- £34,000 - £37,000 a year
- Full-time
- Hospitality
- Supervising experience
- Continuous improvement
Quick apply
2d
Part-time Customer Service Manager
International Workplace Group plc —Cheltenham
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
23h
Retail And Concessions Manager - The Jockey Club - Cheltenham
Levy —Cheltenham
- £35,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Business Development Manager (BDM) - Cheltenham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Cheltenham
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Shop Manager
British Red Cross —Cheltenham
- £26,437 a year
- Customer service
- IT
- Leadership
- Annual leave
- Flexitime
Assistant Service Manager
Mon Motors —Cheltenham
- £35,000 - £44,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Store discount
- Paid training
Quick apply
Office Manager / PA
Motofix Accident Repair Centres —Swindon
- From £35,100 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
1d
Customer Success Manager
Mears Group —Evesham
- Up to £45,000 a year
- Monday to Friday
- Management
- Customer service
- Maintenance
- Annual leave
- Employee discount
General Manager
The Suffolk Arms —Cheltenham
- £35,000 - £36,500 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
Quick apply
1d
Customer Success Manager
Utelize Communications Ltd —Malvern
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Free parking
- Flexitime
Quick apply
11d
ASDA Café Manager
Compass Group —Cheltenham
- £27,980 a year
- Full-time
- Customer service
- Organisational skills
- Café
- Employee discount
2d
Duty Manager
The Range —Gloucester
- Full-time
- Management
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
1h
Store Manager
Sunglass Hut —Tewkesbury
- Microsoft Office
- Retail management
Retail Store Supervisor/Team Leader
Mamas & Papas —Cheltenham
- Part-time
- Sales
- Supervising experience
- IT
- Employee discount
Quick apply
10d
Trading Manager Opportunities - Gloucester Area
Morrisons —Gloucester
- Hospitality
- Team management
- Employee discount
Quick apply
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
Assistant Manager
KwikFit —Cheltenham
- £30,691 a year
- Full-time
- Employee assistance programme
- Employee discount
Business Development Manager (BDM) - Cirencester - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Cirencester
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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customer care manager jobs near cheltenham, eng

Practice Operations & Patient Experience Manager

Organic Family Chiropractic
Cheltenham

Quick apply

Job details

Full-time
£30,000 - £38,000 a year
4 days ago

Benefits

Casual dress
Health & wellbeing programme
Company pension
Private medical insurance
Employee discount
Referral programme

Qualifications

Hospitality
Customer service
Financial report writing
Performance management
Supervising experience
Continuous improvement
Human resources
Organisational skills
Front desk
Financial management
Leadership
Communication skills

Full job description

Organic Family Chiropractic | Cheltenham

Full-Time | £30,000–£38,000 + Quarterly Performance Bonus

Are you the person who naturally takes ownership, spots problems before they happen, and loves helping a team perform at their best?

Do you enjoy creating exceptional customer experiences, leading people, improving systems and helping a business grow?

If so, we'd love to hear from you.

ABOUT US

Organic Family Chiropractic is a leading family chiropractic practice, specialising in trauma-informed, nervous system-focused care for babies, children, mothers and families.

Our mission is to help families thrive through exceptional care, education and support.

As we continue to grow, we are looking for an exceptional Practice Operations & Patient Experience Manager to become the operational leader of our practice.

THE ROLE

This is not a traditional reception role.

This is a leadership position for someone who enjoys being at the centre of a busy practice, supporting a team, creating exceptional patient experiences and ensuring that everything runs smoothly behind the scenes.

You will be the primary owner of:

Patient experience and satisfaction
Front desk operations
Team communication and accountability
Practice systems and SOPs
Daily task management and completion
Recruitment and onboarding support
KPI reporting and performance tracking
Team meetings and quarterly planning sessions
Supporting the continued growth of the practice

You will work closely with the Practice Director and leadership team to ensure that both patients and team members have an outstanding experience.

WHAT SUCCESS LOOKS LIKE

Within 12 months:

Patients consistently receive a world-class experience
The diary is running efficiently and proactively managed
Team members feel supported, accountable and engaged
Systems are documented, improved and consistently followed
Practice performance is measured and reported clearly
The practice can operate smoothly without constant owner involvement

WHO WE ARE LOOKING FOR

You may come from healthcare, hospitality, wellness, fitness, customer service, private healthcare, events or operations management.

Most importantly, you are:

A natural leader
Highly organised
Proactive and solutions-focused
Comfortable holding people accountable
Excellent with people and communication
Calm under pressure
Obsessed with delivering exceptional customer experiences
Excited by growth and continuous improvement

EXPERIENCE REQUIRED

Experience managing or leading a team
Strong organisational skills
Excellent customer service experience
Experience improving systems or processes
Confidence using practice management software and technology
Experience in healthcare, hospitality or service industries preferred

WORKING HOURS

40 hours per week.

Typical working pattern includes:

Monday afternoons and evenings
Tuesday daytime
Wednesday daytime and evenings
Thursday daytime
Friday daytime (alternate weeks)
Saturday mornings (2 per month)

Flexibility is required to support team training, quarterly planning sessions and occasional practice events.

WHAT WE OFFER

£30,000–£38,000 salary depending on experience
Quarterly performance bonus
Ongoing leadership development
Supportive and positive team culture
Quarterly team events
Opportunity to play a key leadership role in a growing healthcare business
The chance to make a genuine difference in the lives of local families

APPLICATION PROCESS

To apply, please submit your CV and a cover letter answering the following question:

"Tell us about a system, process or team improvement you introduced that made a measurable difference. What was the problem, what did you change and what was the outcome?"

Shortlisted candidates will complete:

Initial telephone interview
Formal in-person interview
A shadow session within the practice

We are looking for someone who wants to build a long-term career with us and become a key part of our future growth.

Responsibilities

Lead and supervise the practice team, ensuring effective communication and team cohesion.
Oversee daily operational activities, including appointment scheduling, client relations, and compliance with health and safety regulations.
Manage financial aspects of the practice, including budgeting, invoicing, and cost control measures.
Coordinate human resources functions such as recruitment, staff training, performance reviews, and staff development programmes.
Ensure the delivery of exceptional client care whilst maintaining operational efficiency.
Implement policies and procedures to optimise workflow and enhance service quality.
Monitor inventory levels and oversee procurement processes to ensure adequate stock of medical supplies and equipment.
Collaborate with other professionals to support clinical operations and optimise patient outcomes.
Maintain compliance with relevant legislation and industry standards related to veterinary practice management.

Requirements

Proven supervisory experience within a management role, preferably in a veterinary or healthcare setting.
Strong management skills with the ability to lead teams effectively.
Experience in financial management including budgeting, financial reporting, and cost optimisation.
Knowledge of human resources practices such as recruitment, staff development, and performance management.
Veterinary experience is highly desirable to facilitate understanding of clinical workflows and client needs.
Excellent organisational skills with the ability to prioritise tasks efficiently under pressure.
Exceptional communication skills to liaise effectively with staff, clients, and external partners.
A proactive approach with problem-solving capabilities and attention to detail. This position offers an engaging environment for a dedicated professional eager to contribute to the success of our veterinary practice through strategic leadership and operational excellence.

Pay: £30,000.00-£38,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Health & wellbeing programme
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in cheltenham, eng

Practice Operations & Patient Experience Manager

Customer Experience Manager- Gloucester

Front of House & Audience Experience Manager

Part-time Customer Service Manager

Retail And Concessions Manager - The Jockey Club - Cheltenham

Business Development Manager (BDM) - Cheltenham - Circa 41k Package- 53k OTE Uncapped

Shop Manager

Assistant Service Manager

Office Manager / PA

Customer Success Manager

General Manager

Customer Success Manager

ASDA Café Manager

Duty Manager

Store Manager

Retail Store Supervisor/Team Leader

Trading Manager Opportunities - Gloucester Area

IT Service Desk Manager

Assistant Manager

Business Development Manager (BDM) - Cirencester - Circa 41k Package - 53k OTE Uncapped

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