Head of operations Work, Jobs in Chepstow, Mon (with Salaries)

Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
11d
Deputy Head of Venues - Events
Cardiff Students Union —Cardiff
- £42,939 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
- Life insurance
Quick apply
7d
Client Excellence Lead
Griffiths Marshall Business Advisory —Gloucester
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
Assistant Construction Technical Project Manager
Fim Limited —Cardiff
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Deputy Head of Venues - Food & Beverage
Cardiff Students Union —Cardiff
- £42,939 a year
- Full-time
- Hospitality
- Supervising experience
- Team management
- Employee discount
- Life insurance
Quick apply
7d
Supplier Assurance Manager
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
CIT Planner
NoteMachine UK Ltd —Crickhowell
- £34,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Supported Accommodation Manager TAFF175
Taff Housing Association —Abergavenny
- £41,976 a year
- Full-time
5d
Head of Future Development
Forestry England, Westonbirt Arboretum —Tetbury
- £48,765 - £52,557 a year
- Project management
1h
Head of Operations
Bristol Avon Rivers Trust (BART) —Bristol
- £50,000 a year
- Hybrid work
- CRM software
- Management
- Microsoft Office
- Annual leave
Service Delivery Manager
Connells Group —Blackwood
- Customer service
- Continuous improvement
- IT
- Free parking
Quick apply
9d
Band 8b Head of Estate Operations - Bath
Avon and Wiltshire Mental Health Partnership NHS Trust —Bath
- £66,582 - £77,368 a year
- Full-time
- Leadership
4d
Business Change Manager
Rotork —Bath
- Full-time
- Hybrid work
Quick apply
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
9d
Customer Service Assistant
Cardiff Students Union —Cardiff
- From £26,306 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
3d
Head of Project Delivery
Providence Global ITF —Hereford
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
3h
Head of Fabrication
Mandarin Stone —Monmouth
- Monday to Friday
- AutoCAD
- Leadership
- Communication skills
- Relocation assistance
- Annual leave
Head of Operations Quality
Safran —Cwmbran
- Full-time
- Management
- Engineering
- Continuous improvement
- Employee assistance programme
Sales Executive (Progression To International Events Director)
Business Show Media ltd —Bristol
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- In-person
Quick apply
10d
Business Analyst - Nuclear
Vulcain Engineering Group —Bristol
- IT

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Head of People and Culture

Welsh National Opera Cenedlaethol Cymru
Cardiff

Quick apply

Job details

Permanent | Full-time
£60,000 a year
11 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Management
ATS
Administrative experience
Supervising experience
Human resources
HRIS
Communication skills
Welsh

Full job description

Head of People and Culture

Reporting to: Executive Director

Working closely with: Director of Finance

Responsible for: People Partner; Senior Health & Safety Manager and Wellbeing lead

The Role

This is a key managerial role, combining operational expertise with a people first approach to nurture a workforce that is inclusive and accountable, ensuring all our work is delivered to the highest standard. You will be pivotal in developing a long-term people strategy in response to the new vision that will ensure WNOCC attracts, develops, and retains the people who will take this company into the next 80 years.

You will thrive in a collaborative environment, building strong relationships across a complex workforce including artists, technicians, partners and colleagues at WNOCC and in our subsidiary Cardiff Theatrical Services. You will be central to driving a culture that is curious, open and forward-looking; whilst putting the wellbeing of our staff at its heart.

Key Accountabilities

Strategic & Operational

Lead and shape our People Strategy, ensuring it aligns people, structures and culture with our values and long‑term ambition, in both our vision and operating model.
Oversee HR operations, recruitment and people processes delivering high‑quality, responsive support to colleagues.
Drive robust, modern employment policies, ensuring they remain legally compliant, up to date with best practice, and reflective of WNOCC’s values and culture.
Provide trusted guidance to colleagues that builds confidence, strengthens people‑management skills, and supports teams to thrive.
Work with the Executive and Management Group to develop and deliver WNOCC’s policies and procedures.
Play an active role in supporting the effective management of business transformation, advising the Executive on strategies to achieve buy-in and commitment from staff.
Play a leading role in driving culture change; embedding values and behaviors across the organisation.
Engineer a step-change in WNOCC’s approach to ED&I, in relation to organisation culture and output. Support WNOCC in positive action champaigns and embed that work throughout the organisation.
Support the Executive to place Cymraeg (Welsh Language and culture) at the forefront of WNOCC’s work.

Business Performance

Track key HR metrics, including but not limited to; Staff engagement & satisafaction, Retention & Turnover and Absence.
Proactively engage with Executive Team and Managers to support colleagues to reach their full potential, overseeing training & professional development of staff.
Support Executive and Managers to address and improve performance and development of colleagues including advising on performance evaluation systems.
Overseeing the development & implementation of the integrated HR / Payroll system.
Monitor employment legislation development, assessing the impact on the Company and developing policies to maintain legal compliance.

Stakeholder Engagement

Work with teams from Audiences & Development to improve internal communications channels to support our people and drive engagement.
Work with the Executive Director and wider team to develop a coordinated and consistent approach to the way the Company engages with all colleagues directly and indirectly.
Work closely with the Executive Director to develop an effective pay & reward system.
Support line managers to ensure that all aspects of team management are carried out in line with our policies and procedures, including recruitment, induction and probation, training, sickness absence, equality diversity and inclusion, health and safety and communication as well as professional development, getting goals and KPIs and annual reviews.
Develop and maintain positive relationships across the Company with a range of stakeholders including Executive, Management Group, Trade Unions and externally with agencies, e.g. HR Systems providers, recruitment agencies, legal advisors etc.

Person Specification

Head of People and Culture

Essential Criteria

CIPD qualified or significant experience in a senior HR role.
Proven experience in organisational development and driving culture change.
Experience working in the arts & cultural sector and/or third sector.
Excellent communication and relationship-management skills, with the ability to work collaboratively across artistic, technical and administrative teams.
Significant experience across key legal and regulatory frameworks, including employment law, Health and Safety, HMRC, GDPR and contract management and their practical application.
Ability to lead and develop an effective and motivated team, ensuring that they consistently meet the desired level of performance.
Proven commitment to embedding diversity, belonging, inclusion, and equality within organisational strategy, aligned with the company’s mission to eliminate barriers for marginalised communities within the cultural sector.
Experience of and commitment to equality, diversity, inclusion and sustainability in professional practice.
A collaborative and supportive working style, with a commitment to team-based delivery.
Right to work in the UK.

Desirable Criteria

Experience working with unions.
Knowledge of theatre, opera and classical music.
Welsh language skills or a willingness to learn and engage with the Welsh language and culture.
Experience working with i-Trent

Terms & Conditions

Salary: £60,000 per annum
Contract Type: Permanent
The position is 35 hours per week.
Notice Period: 1 month
Probationary Period: 6 months
Location: Wales Millennium Centre, Bute Place, Cardiff CF10 5AL

Benefits

33 days annual leave days per annum (inclusive of 8 Welsh bank holidays), rising to 36 days after 5 years’ service
Enhanced family leave policies
Staff are provided with group life insurance cover equal to 3x their annual salary.
Discounted parking at Q Park carpark in Cardiff Bay.
Discounts in selected outlets in Cardiff Bay.
We support colleagues who wish to learn or develop their Welsh language skills and offer optional Welsh lessons at both basic and improver levels.
Employee Assistance Programme: Free, confidential counselling and advice for staff, freelancers, contractors, and their families.
Pension scheme available after three months of employment (4% employer contribution / 4% employee contribution).

Reasonable Adjustments

WNO is committed to an accessible and inclusive recruitment process. If you need any adjustments to support your application or interview, please email [email protected]. We are committed to supporting you at every stage of the process.

How to Apply

All applications must be submitted via the Welsh National Opera's Careers Portal located at: Welsh National Opera | WNO Careers

Deadline for Applications: Closing date for this application is 20th June 2026 at 23:59.

Pay: £60,000.00 per year

Work Location: Hybrid remote in Cardiff CF10

Quick apply

Refine Your Search

head of operations jobs in chepstow, mon

Head of People and Culture

Deputy Head of Venues - Events

Client Excellence Lead

Assistant Construction Technical Project Manager

Deputy Head of Venues - Food & Beverage

Supplier Assurance Manager

CIT Planner

Supported Accommodation Manager TAFF175

Head of Future Development

Head of Operations

Service Delivery Manager

Band 8b Head of Estate Operations - Bath

Business Change Manager

Customer Experience Manager

Customer Service Assistant

Head of Project Delivery

Head of Fabrication

Head of Operations Quality

Sales Executive (Progression To International Events Director)

Business Analyst - Nuclear

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