customer service representative Work, Jobs in chester, eng (with Salaries)

Senior Customer Service Advisor - Debt Support
StepChange Debt Charity —Chester
- £32,000 a year
- Full-time
- Hybrid work
- Analysis skills
Customer Service Representative II
Bobrick Washroom Equipment LTD —Deeside
- Human resources
Quick apply
Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
2d
Customer Service Advisor
Invictus Sales Group —Liverpool
- £2,100 - £2,500 a month
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Customer Service coordinator/Administrator
Huktra (UK) Ltd —Widnes
- £25,697 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
Quick apply
8d
Customer Service Advisor
Ardent Credit Services Ltd —Kirkby
- £26,960 - £30,388 a year
- Full-time
- Hybrid work
- Microsoft Excel
- IT
- Communication skills
- Free parking
- COVID-19 protective measures
Quick apply
Customer Representative - Liverpool
Nationwide Building Society —Liverpool
- From £25,250 a year
- Temporary
- Customer service
- Banking
23h
Customer Service Assistant
Britbet —Chester
- £12.90 - £15.91 an hour
- Temporary
- Customer service
- Travel
- Cash handling
- Free parking
Quick apply
Customer Service Representative
William Hill —Liverpool
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Advisor
Alpha FX Limited —Liverpool
- £13 - £16 an hour
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
8h
Sales & Customer Service Administrator
British Ironwork Centre —Oswestry
- £25,000 - £27,500 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
2d
Customer Services & Logistics Coordinator
Hardwoods Group Ltd —Chester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- IT
- Free parking
Quick apply
Customer Service Advisor
Barnes Enterprises Group —Wrexham
- £28,000 a year
- Full-time
- Customer service
- Data entry
- Computer skills
- Free parking
- Employee discount
Quick apply
Customer Service Advisor
Brenntag UK Limited —Warrington
- Customer service
- Microsoft Office
Quick apply
7d
Customer Representative
Alexander Mann Solutions (AMS) —Liverpool
- £13.87 an hour
- Full-time
- Customer service
- Communication skills
Call Centre Agent
Jacobs Enforcement —Birkenhead
- £24,500 - £30,000 a year
- Overtime
- Sales
- Financial services
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Customer Service Advisor (Part Time 28 hours per week)
Liverpool City Council —Liverpool
- £27,254 - £31,022 a year
- Part-time
- Customer service
- Employee assistance programme
17h
Customer Services Advisor
Halfords —Liverpool
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
10d
Front of House / Member Services Team Member
Aptitude Health and Fitness —Chester
- From £12.71 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
10h
Accident repair centre Customer Service Advisor
Autocare Accident Repair Centre Ltd —Bootle
- From £27,500 a year
- Full-time
- Customer service
- English
- Analysis skills
- Free parking
Quick apply
14d

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Senior Customer Service Advisor - Debt Support

StepChange Debt Charity -
Chester

Apply Now

Job details

Permanent | Full-time
£32,000 a year

Qualifications

Analysis skills

Full job description

Salary £32,000

Start Date Circa 20th July 2026

Location Chester

Shift Pattern 8am to 6pm

Contract Type Permanent

Hours of Work per Week 35 hours per week (with options to work 37.5 or 40 hours, with salary adjusted accordingly). The first 12 weeks will be office based and you will need to be fully available for the first 6 weeks of training.

Additional Benefits Hybrid working: 2–3 days per week in the office following the initial training period

Closing Date 05/06/2026

Ref No 2388

Do you want a role where your expertise can steady someone in their most difficult moment, and genuinely change the direction of their life?

Looking for work that goes beyond process, where your judgment and care make a real difference?

Ready for a role that blends home working with meaningful, supportive time in the office?

This goes beyond a standard customer service role.

You’ll handle complex, sensitive, and high-risk situations where there isn’t a clear path to follow, and where you’ll need to take ownership of how things move forward.

You’ll need to interpret complexity, read between the lines, manage emotion, and bring structure to situations that are often unclear.

It’s not just about solving the problem, it’s how you handle it, communicate it, and guide people through it that makes the difference.

About the Role

Known as Debt Advice Specialist internally, you’ll be the person colleagues turn to when a client’s situation requires a more considered, judgment-led approach. You’ll step in at critical points to remove barriers, stabilise circumstances, and guide clients toward safe, sustainable outcomes.

You’ll support clients across their full journey, from initial conversations and recommendations through to ongoing support, where situations are complex, sensitive, or don’t fit standard processes.

Alongside direct client work, you’ll provide expert guidance to colleagues through a Knowledge Line function, helping others navigate difficult scenarios with confidence.

You’ll work with some of the most vulnerable clients, applying strong judgment, emotional intelligence, and problem-solving to ensure the support provided is safe, appropriate, and consistent.

You’ll be based in our Chester office with a hybrid approach, balancing home working with regular time together for collaboration, development, and connection. Your first 12 weeks will be office based and you will need to be fully available for the first 6 weeks of training.

What You’ll Be Doing

Day to day, you’ll:

Support clients facing complex or sensitive situations, offering clarity, reassurance, and expert guidance
Deliver full lifecycle debt advice, from fact-finding and income/expenditure assessments through to ongoing support
Step in to resolve challenging or atypical cases, identifying the root cause and unblocking progress
Provide trauma-sensitive support to clients experiencing distress or vulnerability
Manage high-risk or sensitive situations appropriately, including escalation where needed
Offer expert advice to colleagues via a Knowledge Line, supporting difficult or unusual scenarios
Work within governance and safeguarding frameworks, using judgment to flex processes where appropriate
Create tailored follow-up plans to support stability and progress
Maintain accurate records and use digital tools and systems to support decision-making
Contribute to continuous improvement by identifying patterns and opportunities to refine processes

About You

You bring a calm, thoughtful approach to complex situations, combining empathy with strong analytical thinking. You’re confident making decisions in nuanced scenarios and take ownership of achieving the right outcome.

You don’t rely on having a clear script or defined path. You’re able to assess situations, make sense of complexity, and decide how to move things forward, using your judgment to decide how to move things forward.

You communicate clearly and adapt your style to the person in front of you, whether that’s a client in distress or a colleague needing guidance. You’re able to manage emotion, ask the right questions, and keep conversations focused and constructive, even in difficult situations.

You’ll thrive in this role if you’re motivated by:

Purpose — Work that genuinely matters, helping people move forward and achieve lasting outcomes.

Growth — Grow through meaningful work in an organisation that’s evolving.

Balance — Hybrid, flexible, and sustainable ways of working that support your wellbeing.

Belonging — A supportive, purpose-led team where you’re trusted, valued, and able to be yourself.

Experience supporting complex or vulnerable clients, working in regulated environments, or providing specialist guidance is valuable, but what matters most is your ability to apply sound judgment, work with care, and operate effectively in high-stakes situations.

Equality, Diversity & Inclusion

Belonging is central to who we are. We’re committed to building a workforce that reflects the clients we support, and to creating a culture where everyone feels valued and able to be themselves.

We welcome applications from people of all backgrounds and life experiences. If you need a reasonable adjustment during the recruitment process so you can perform at your best, just let us know, we’re here to support you.

Apply Now

Refine Your Search

customer service representative jobs in chester, eng

Senior Customer Service Advisor - Debt Support

Customer Service Representative II

Customer Service / Call Centre Team Leader

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Customer Representative - Liverpool

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