Customer service manager Work, Jobs in Chester (with Salaries)

Customer Success Manager
EA Technology —Capenhurst
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
6d
Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Wrexham
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Senior Product Manager - Credit Cards (Engagement & Retention)
Lloyds Banking Group —Chester
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
- Presentation skills
- Product management
- Banking
4d
Junior Customer Success Manager
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Annual leave
Head of CRM & Loyalty
Specialist Holidays Group —Chester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
Store Manager
Montezuma's Chocolates —Chester
- Full-time
- Hospitality
- Customer service
- In-person
- Employee discount
- Referral programme
Quick apply
MINI Retail Sales Manager (Chester)
The Halliwell Jones Group —Chester
- £32,500 - £55,000 a year
- Weekend availability
- Microsoft Word
- Customer service
- Administrative experience
Quick apply
11d
Group Marketing Manager (Chester)
The Halliwell Jones Group —Chester
- Full-time
- Analysis skills
- In-person
- Leadership
Quick apply
6d
Product Manager - Data Products
Forge Holiday Group Ltd —Chester
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Product management
- APIs
- AI
Quick apply
3d
Temporary Travel Service Manager
Voel Coaches Ltd —Rhyl
- £16 an hour
- Temporary
- Hospitality
- Sales
- Customer service
Quick apply
Business Development Manager (BDM) - Ellesmere Port - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Ellesmere Port
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Work Area Manager - Night Shift
Royal Mail Group —Chester
- £36,353 - £39,353 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
11d
Business Development Manager (BDM) - Chester - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Chester
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
5d
Commercial Support Manager
EMR Group —Warrington
- Full-time
- Customer service
- Travel
- IT
- Annual leave
Quick apply
Customer Service Manager - Ellesmere Port
Morrisons —Ellesmere Port
- Hospitality
- Team management
- Employee discount
Quick apply
11d
Client Services Account Manager
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Time management
Quick apply
Customer Service Case Manager
AlphaBiolabs —Warrington
- Up to £28,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
4d
ZARA CHESTER SECTION MANAGER
INDITEX —Chester
- Full-time
- Customer service
- Organisational skills
- Leadership
Quick apply
Product Lead
Novus - Strategy & Consulting —Ellesmere Port
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Product management
- Agile
Quick apply
3d
Operational Project Manager – Digital Transformation
Iceland —Deeside
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9h

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customer service manager jobs near chester

Customer Success Manager

EA Technology -
Capenhurst

Apply Now

Job details

6 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Life insurance

Qualifications

CRM software
Business processes
Organisational skills
SaaS
Account management
Communication skills

Full job description

Job Overview

EA Technology is a well-established, positive culture-based company with innovation and creativity at our core. We are a forward-thinking business, and we live by our values: Collaboration, Creativity, Integrity and Impact. This ensures employee wellbeing is always at the forefront, and our amazing people have the autonomy to do their best work.

We encourage and cultivate individual creativeness, understanding that every person at EA Technology is critical to achieving our company goals. This spirit impacts our internal culture and the positive way we interact which is why so many of our employees stay with us long term.

Due to continued growth and increased demand, we’re looking for a Customer Success Manager - UK to join our Operations team. So, if you’re passionate about building strong customer relationships, driving product adoption and helping customers realise long-term value, we would be delighted to hear from you!

About the role:
This is an exciting opportunity to own the post-go-live customer journey for a portfolio of UK accounts, ensuring customers achieve maximum value from EA Technology’s solutions. You will play a key role in driving customer adoption, satisfaction and retention, acting as a trusted advisor and coordinating with internal teams to deliver an outstanding customer experience.

Own post-go-live customer success for assigned accounts, focusing on adoption, retention and value realisation
Develop and maintain customer success plans, stakeholder maps, action logs and customer health assessments
Lead regular service and value review meetings, ensuring agreed actions are delivered by the appropriate teams
Identify risks to customer satisfaction, adoption or renewal and coordinate proactive interventions
Work closely with Support, Professional Services and Field teams to remove blockers and improve customer outcomes
Monitor usage, service performance and account health to identify opportunities for growth and improvement
Support renewal and expansion opportunities by providing customer insight and demonstrating value delivered
Act as the primary day-to-day point of contact for customers, building trusted, long-term relationships
Capture customer feedback and work with Product, Delivery and Support teams to drive continuous improvement
Contribute to the development of consistent customer success processes, tools and best practices that support business growth

What we’ll need from you:

Experience in a Customer Success, Account Management or customer-facing relationship management role
Proven ability to build trusted relationships with customers and key stakeholders
Strong communication and presentation skills, with the ability to engage technical and non-technical audiences
Commercial awareness, with an understanding of customer retention, renewals and value realisation
Strong organisational skills, with the ability to manage multiple customer priorities effectively
Experience working collaboratively across cross-functional teams, including Commercial, Product, Engineering and Operations
Strong problem-solving skills and a proactive approach to identifying and resolving customer issues
Ability to analyse customer data and account health metrics to support decision-making

Desirable:

Experience within SaaS, utilities, energy, engineering or technology sectors
Experience working within a global or partner-led delivery model
Knowledge of customer success platforms, CRM systems or customer health scoring tools
Experience supporting organisational or process improvement initiatives

What we can offer you:
At EA Technology, we believe in growing with our people. In addition to a great working environment, we offer you:

Competitive salary + company performance bonus
Career development opportunities: We offer genuine pathways for growth within our company
Work-life balance: With flexible working options, we support our employees in balancing their professional and personal lives
Holidays: 25 days of annual leave, plus bank holidays
Pension contributions of 8% from the employer (or cash equivalent)
Comprehensive benefits, including Group Life Insurance, Income Protection, and Critical Illness cover (or cash equivalents)
Private Medical Insurance (single cover or cash equivalent)
A truly collaborative and supportive work environment where amazing colleagues inspire each other every day!

Apply Now

Refine Your Search

customer service manager jobs in chester

Customer Success Manager

Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped

Senior Product Manager - Credit Cards (Engagement & Retention)

Junior Customer Success Manager

Head of CRM & Loyalty

Store Manager

MINI Retail Sales Manager (Chester)

Group Marketing Manager (Chester)

Product Manager - Data Products

Temporary Travel Service Manager

Business Development Manager (BDM) - Ellesmere Port - Circa 41k Package - 53k OTE Uncapped

Work Area Manager - Night Shift

Business Development Manager (BDM) - Chester - Circa 41k Package- 53k OTE Uncapped

Commercial Support Manager

Customer Service Manager - Ellesmere Port

Client Services Account Manager

Customer Service Case Manager

ZARA CHESTER SECTION MANAGER

Product Lead

Operational Project Manager – Digital Transformation

I want to receive the latest job alerts for customer service manager in chester

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