1st line support Work, Jobs in Chesterfield, Dby (with Salaries)

Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
13d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
IT Field Technical Analyst
Cadent Gas —Sheffield
- £39,687 - £44,358 a year
- Hybrid work
- Travel
- Computer networking
- IT
- Employee discount
4d
IT Technical Support
Yorkshire Premier Meat —Pontefract
- £28,000 - £31,000 a year
- Full-time
- IT
- In-person
- Free parking
- Employee discount
Quick apply
23h
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
14d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
Information, Communication Technician (ICT) Apprenticeship
Nottinghamshire County Council —Nottingham
- Full-time
- Hybrid work
- Microsoft Office
- Maths
- IT
7d
Teaching Assistant – Join Our Supply Team
Oasis Community Learning —Sheffield
- Temporary
- Serving
- Childcare
- Mentoring
Part time Admin Assistant
St Joseph's Catholic Voluntary Academy —Matlock
- £10,115 - £10,436 a year
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
Hospitality Assistant
Legends Global (Europe) —Sheffield
- Weekend availability
- Hospitality
- Bar
- IT
Quick apply
13h
IT Technician - Apprenticeship Opportunity
Rotherham Doncaster and South Humber NHS Foundation Trust —Doncaster
- £26,299.62 - £27,476.00 a year
- Full-time
- In-person
6d
Support Engineer
Siemens —Derby
- Full-time
- Hybrid work
- Maintenance
- Travel
- IT
- Annual leave
- Employee discount
Junior Application Developer - (3-month fixed term contract)
Potter Clarkson —Nottingham
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick apply
6d
Assistant Hospitality Manager
Legends Global (Europe) —Sheffield
- Weekend availability
- Hospitality
- Supervising experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
11d
Level 3 Teaching Assistant
Phillimore Community Primary School —Sheffield
- From £13.69 an hour
- Part-time
- Organisational skills
- IT
- In-person
- Health & wellbeing programme
Quick apply
6d
ICT Technician
Redhill Academy Trust —Arnold
- £21,904.27 - £26,141.85 a year
- School
- Annual leave
- Employee assistance programme
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- In-person
Quick apply
14d
F&B Assistant
Legends Global (Europe) —Sheffield
- Hospitality
- Customer service
- IT
Quick apply
University Teacher in Work, Employment and Organisations
University of Sheffield —Sheffield
- £48,822 - £58,225 a year
- Full-time
- Hybrid work
- Doctoral degree
- IT
- Business
- Annual leave
- Employee discount
13d
Group Finance Business Partner
Mortgage Advice Bureau —Derby
- Up to £70,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply

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Level 1 Helpdesk Engineer

FluidOne -
Sheffield

Apply Now

Job details

Permanent | Full-time
13 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Customer service
Windows
IT support
Computer networking
SharePoint
IT
Communication skills
Active Directory

Full job description

Location:

Sheffield

Report to:

Level 1 Team Leader

Hours:

Full time permanent

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers – from growing SMBs to large, complex enterprises – benefit from trusted, innovative, and future-ready IT services.

Role Overview:

The Helpdesk Engineer is part of a team providing remote support to clients, managing a range of 1st line cases.

Strong written and verbal communication skills are essential for effective interaction with end users.

Responsibilities:

Communicate with end users via telephone, email, and remote-access tools.
Deliver high‑quality client service and manage expectations in line with established processes
Manage all service requests in accordance with defined SLAs.
Take full ownership of incidents through to resolution or appropriate escalation.
Maintain accurate and timely updates within the Service Desk system

Requirements:

Proficient in diagnosing network, software, and hardware issues both verbally and remotely.
Strong knowledge of Microsoft Windows 10 and 11.
Proficient with Microsoft 365 applications
Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra ID).
Experience managing users and permissions in Active Directory / Entra ID
Minimum 12 months’ experience in a similar support role.

Desirable:

Foundation-level understanding of networking principles
Knowledge of Windows Server environments and Active Directory administration

Other:

Strong grounding in general IT support
Excellent customer service and communication skills
Ability to perform effectively in a fast‑paced environment
Proactive, with strong initiative
Demonstrates ownership and accountability
Maintains a high standard of professional conduct
Experienced in IT issue analysis and resolution

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

Subsidised health and dental care
Employee Assistance Programme (EAP)
Life assurance (3x salary)
Sodexo discount platform
FluidOne breakfast and refreshments on office days
Pension contribution – 5% company contribution
Generous holiday entitlement
One day off for birthday
Half price internet connectivity
Ride2Work scheme
Department incentives

How To Apply:

Send CV with covering letter to [email protected] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Apply Now

Refine Your Search

1st line support jobs in chesterfield, dby

Level 1 Helpdesk Engineer

IT Support Technician

IT Field Technical Analyst

IT Technical Support

Desktop Support Engineer

1st-2nd Line IT Support Engineer

Information, Communication Technician (ICT) Apprenticeship

Teaching Assistant – Join Our Supply Team

Part time Admin Assistant

Hospitality Assistant

IT Technician - Apprenticeship Opportunity

Support Engineer

Junior Application Developer - (3-month fixed term contract)

Assistant Hospitality Manager

Level 3 Teaching Assistant

ICT Technician

3rd Line Service Desk Engineer

F&B Assistant

University Teacher in Work, Employment and Organisations

Group Finance Business Partner

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